During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more
Company replied
First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more
Company replied
We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more
Company replied
Company details
Written by the company
THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.
Contact info
4.7
Excellent
769 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Went to mitcham branch and spoke with…
Went to mitcham branch and spoke with the branch director Andrew about the possibility of hiring some kit for a new project .He took to show all his kit in the warehouse and addressed all my questions very professionally.
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. Andrew is a keen lad :)
Credit where credit is due
Credit where credit is due, Richard from the High service company in Hayes was extremely helpful and polite. I hired a vibrating plate for a day. The equipment was clean and tidy and worked exactly how I expected it to
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review on Richard at Hayes. He has been doing a great job and pleased the hire of the vib plate went well
Reply from The Hire Service Company
Shoaib is the king of great service. Thank you
Excellent service by an excellent team
Excellent service by an excellent team
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Sean for the great review
I have been using HSS Heathrow for the…
I have been using HSS Heathrow for the past few years. Always had a great service with the team of George, Justyna and Anthony getting what I want when I need.
Good service, reasonably priced, but most importantly getting the kit ASAP.
10 June 2026
Unprompted review
Reply from The Hire Service Company
Heathrow team are great. Thanks for taking time to write this review. We really appreciate it. Jon Overman CEO
Would highly recommend
Would highly recommend. Always great service and support from a friendly and knowledgeable team.
5 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Simon. We appreciate the business and Noel say Hi :)
First rate service
First rate service coupled with absolutely brilliant customer experience
4 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review Alan O’Prey we really appreciate the support you have given our business. Have a great day Jon Overman CEO
Great hire in mitcham .Shoaib was very…
Great hire in mitcham .Shoaib was very helpful
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review Riverside Metal Roofing. We appreciate you taking the time to leave this and we would love to see you again soon 👌
Fantastic guy with Fantastic service…
Fantastic guy with Fantastic service .Kudos to you Shoaib .you always step us when we need you .
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Gordan for the super review. So happy to hear about the great service from Shoaib 👌
Andre at the Catford branch was…
Andre at the Catford branch was excellent , extremely helpful.
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review on Andre at Catford. He has been doing a super job in this store and great to hear you think so too 👌 please come again
B&B Building Services
B&B Building Services
Very profesional attitude by Shoaib in Mitcham has branch .
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thanks you for the great review B&B Building Services. We appreciate you taking the time to write this review and let us know about the service from Shoaib 👌
Service is amazing form team and…
Service is amazing from team and specially branch Manager Shoaib always ready to help and sort out things quickly and efficiently in Mitcham branch
Thank you
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review we really appreciate it.
Jon Overman CEO
Picked up a 4m Mitower from mitcham…
Picked up a 4m Mitower from mitcham branch and Shoaib helped in every way he can including loading into the van. Very helpful and by far my best local branch.
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review we really appreciate it. Jon Overman CEO
Top guy Shoaib in Mitcham
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review we really appreciate it. Jon Overman CEO
Total demolition
Total demolition
Mitcham Manger always helpful .No issues as always . 5 star customer service
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Total Demolition for the great review we really appreciate it. Jon Overman CEO
Great customer service
10 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review we really appreciate it. Jon Overman CEO
Reply from The Hire Service Company
Thank you for the great review we really appreciate it. Jon Overman CEO
Reliable and official.
Reliable and official at Mitcham branch, fully equipped.
9 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review we really appreciate it. Jon Overman CEO
great service in mitcham
great service in mitcham, shoaib was very helpful!
9 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review we really appreciate it. Jon Overman CEO
I don’t tend to write reviews
I don’t tend to write reviews but I have to give credit when you have received excellent customer service and experience.
I hired a carpet cleaner from Aaran Cooper at the Dewsbury branch and he was 100% so professional and knowledgeable
The rate offered was really competitive and he explained clearly and concisely how to work it.
I will definitely be using HSS again in the future.
Thank you Aaran
5 June 2026
Unprompted review
Reply from The Hire Service Company
Thanks for the great review Jill. Great to hear Adam gave you an ace experience.
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