During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more
Company replied
When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more
Company replied
We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more
Company replied
Company details
Written by the company
THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.
Contact info
4.7
Excellent
767 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
👍🏼👍🏼👍🏼Mitcham
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the 5* review.
I’ve spoken to Reasat from Romford and…
I’ve spoken to Reasat from Romford and I have to say it was a very pleasant experience. By going out his way and collecting the stock for me from another branch and getting me sorted. Very highly recommended for his service and an asset to the company.
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. Reasat does a great job for us.
Very happy with their service
Very happy with their service, Julia made sure I get what i needed even though was last minute thing.
15 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. Glad Julia helped you out.
Appreciate you telling the world about us
H&R Quality Construction
H&R Quality Construction
Shoaib has been our main point of contact when it comes to hiring from hss.He has been brilliant and we have a great business relationship with him.
Hss has been amazing .
5 star company
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you H&R Quality Construction for the super 5* rating.
We appreciate this :)
Jordan has always been exceptionally…
Jordan has always been exceptionally helpful and friendly every time I have ordered from HSS. I will always use HSS for any future hires, highly recommend due to his excellent service.
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the fab review on Jordan. Sounds like he is doing a great job for you.
We appreciate you leaving the review.
Bishop was very helpful as I am…
Bishop was very helpful as I am disabled I will be back soon and will reverend to my friends
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the review and business Dave. Much appreciated :)
Henderson Fm Ltd
Henderson Fm Ltd
Very helpful staff Shoaib
Quick and easy hire
No issues
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review.
Great service from shoaib at mitcham
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. :)
Reply from The Hire Service Company
Thank you ABI Roofing for the review. We really appreciate it. Shoaib does a great job for us.
Positive Feedback
Whenever I need an update or help Chris never fails!
He is always helpful, polite , understanding and represents HSS well!
Thank you for all your help :)
15 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. We know Chris does a great job and he is proud of the service he delivers.
Shoaib in Mitcham was very helpful and…
Shoaib in Mitcham was very helpful and friendly to deal with. Definitely recommend
15 June 2026
Unprompted review
Reply from The Hire Service Company
Shoaib is great and we appreciate you taking the time to leave a review. Thank you :)
Christopher Penfold is/has been very…
Christopher Penfold is/has been very helpful when urgent assistance has been needed due to issues with
orders from HSS
8 June 2026
Unprompted review
Reply from The Hire Service Company
Hi Sean, thank you for taking the time to leave a review. Chris does an ace job and thank you so much for shouting this out.
Eagle Build and Construct Ltd
Eagle Build and Construct Ltd
Been hiring from his hire over 5 year .This company is great and people are lovely. Showing in Mitcham looks after us brilliantly .
15 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Eagle Build & Construct. We appreciate you taking the time to leave this
Faulks Decoration Ltd
Faulks Decoration Ltd
Very impressed with Jason who was in Mitcham branch .Great customer service and well educated about the kit he hired to me .
5 star ⭐
15 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for leaving a 5* review. We appreciate this Faulks Decoration Ltd.
brilliant service and guys at hss…
brilliant service and guys at hss really friendly and professional service
4 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review - we really appreciate this :)
Great company to work with
The team at HSS The Hire Service Company can always be relied on to deliver. Great service and great company to work with.
12 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Paul. we really appreciate the review and the trust placed in our business.
The guy who served me hes name was
The guy who served me hes name was Andre new he’s stuff sorted me
15 June 2026
Unprompted review
Reply from The Hire Service Company
Andre is doing a great job and we really appreciate the review. Thank you
Reply from The Hire Service Company
Thank you for the super review. :)
Prime Building good service
Prime Building
Good service in Mitcham branch,
Shoaib was very helpful and provided great vustomer service . Will recommend Hss hore to all .
15 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review and for using our business :)
We use HSS for our plant and tools and…
We use HSS for our plant and tools and the quality of service is of the highest standard
8 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Denis for using our business. We appreciate your friendship and support :)
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