During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more
Company replied
When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more
Company replied
We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more
Company replied
Company details
Written by the company
THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.
Contact info
4.7
Excellent
767 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Excellent Service
Jason was excellent at the Rochester Depot. Knowledgeable, helpful and would certainly recommend and use again.
19 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you Ross for the super review. We appreciate you taking the time to let us know about the great service in Rochester :)
Diabolical service
Diabolical service, I hired or thought I'd hired a floor sanding pack for a weekend. Took Friday off work, got up crack of dawn cleared the room. Then Speedy Hire call me and say they can't supply. So 2 hours on phones and chat bots later, My refund will take 5-10 days and no free hire to compensate for their failure. Do yourself a favour deal with people who actually hire stuff not with a go between. No wonder they're in financial trouble if this is how they treat their customers.
19 June 2026
Unprompted review
Reply from The Hire Service Company
Hi Ken, Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com Reading the text i don't think you have hired from us. Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. I think you have hired from HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and wouldnt use Speedy hire as we have our own depots and equipment.
Awesome customer care
I've found dealing Chris Penfold to be very helpful for all my needs and any issues. Great customer service and always takes the time to help resolve any problems I may have. A very pleasant and efficient guy.
11 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. Chris is ace and always goes above and beyond.
AVOID! Do not use HSS
Do not use HSS! Shocking company. I hired scaffold for 2 days only. It’s been 9 days now since the end of our use and it still hasn’t been collected. Our customer is fuming. We’ve phoned in 3/4 times, been on hold for 30mins each time and constantly told it’s being collected and then hasn’t. Keep being lied to, toget us off the phone. If it gets stolen I won’t be bothered.
Avoid this company, so many others better out there
17 June 2026
Unprompted review
Reply from The Hire Service Company
Hi Martin,
I’m so sorry to read about this. I’m Jon Overman the CEO of ‘the hire service company’ and we pride ourselves on great service and our ethos is all about people dealing with people locally. Our website is www.thehireservicecopany.com and we only take orders in branch or on the phone. We are sometimes confused with hss.com who are a large £250m t/o PLC whilst we are an independent hire business…. The old fashioned blue and yellow stores. If we have let you down drop me a line jon@thehireservicecompany.com and we will be out to collect it tomorrow. If it is another business would you mind moving the review over please 🙏
Jason was very helpful and friendly…
Jason was very helpful and friendly very pleased with the service he provided would definitely use HSS again.
17 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review. We really appreciate this
Stewart sat and waited patiently whilst…
Stewart sat and waited patiently whilst the children in the playground was out for lunch break. He was very helpful with the exchange.
17 June 2026
Unprompted review
Reply from The Hire Service Company
Thanks you for the great review. Much appreciated
Nathan was extremely helpful & prpfessional
Nathan on the Hire desk was extremely professional, helpful and had a very good attitude towards his customers. I would highly recommend Reading HSS.
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review on Nathan at Reading. He is a new colleague so great to have this feedback. :)
Heathrow hss hire highly recommended
Great experience with HSS Hire. Saira and Natasha were incredibly helpful, polite, and efficient. Fantastic customer service and I would definitely use HSS again. Thank you
Heathrow Hss branch highly recommend!
17 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the review Kamal. Really appreciate the great support for our business by leaving the review.
Reply from The Hire Service Company
Thank you for the review James :)
Hired Generato from Mitcham .Shoaib was…
Hired Generato from Mitcham .Shoaib was very help ful and made the whole process easy . Kit was neat and clean .price was perfect
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review :)
Top man Shoaib.Great customer service
Top man Shoaib.Great customer service
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review ;)
Used to hire from Anthony warner in…
Used to hire from Anthony warner in king cross but Shoaib and Greg are amazing in Mitcham
Much better !!
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review :)
My relationship with HSS
I’ve had a long-standing relationship with HSS, and the strong rapport built with everyone on the team makes it easy to resolve any issues quickly and efficiently.
I have always felt that my requests are treated as a priority, and as a result, I consistently receive a first-class service.
Thank you to the entire HSS team!
12 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the ace review. We really appreciate it.
Great service and competitve prices
Great service and competitve prices. I would highly recommend and definitely use again
13 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review :)
Great service
Great service, always quick to respond to emails and very helpful at the counter.
Thank you,
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the super review. We really appreciate it
Thank you to Harry @ Peterborough great…
Thank you to Harry @ Peterborough great service will come back was in store 15mins in full and had all I needed sorted. Just brilliant
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thanks for the great review on Harry from Peterborough. :)
My personal experience is very good in…
My personal experience is very good in mitcham with Shoaib.
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review :)
Good customer service and prompt…
Good customer service and prompt delivery.
Will use again.
20 April 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the great review.
Andrew Carney Ltd
Andrew Carney Ltd
Shoaib and Greg Top Guys in Mitcham branch 5 Star for them
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the brilliant review.
London Design Construction Ltd
London Design Construction Ltd
Our main man Shoaib has been brilliant with the service and we have happy to continue hiring from him .Love his passion for the company.He make sure the customers are happy
16 June 2026
Unprompted review
Reply from The Hire Service Company
Thank you for the brilliant review
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