The Best Connection Reviews 

615
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the recruitment team very supportive and genuinely helpful when looking for new employment opportunities. Many people appreciate the quick responses, consistent scheduling, and prompt payments delivered by the staff. Candidates often note that finding suitable positions happens smoothly and efficiently across various branches. However, some reviewers were not happy with severe communication issues, unreturned calls, and frustrating payment delays. Some people also felt that certain staff members displayed an unprofessional attitude or handled inquiries poorly. A few individuals mentioned unexpected job reassignments or payment discrepancies that negatively impacted their trust.

What people talk about most

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement regarding their... See more

Service

Users describe positive interactions with service, highlighting professional and quick assistance that helps... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide division in their experiences. Many... See more

Payment

Customers consistently note negative experiences with payment processing. Reviewers report that compensation... See more

Customer communications

People report ambiguous experiences with contact, as opinions are divided regarding communication. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars are given to Best Connections as my experience with them have been very good especially with Rob from Nuneaton branch. Im going into my 3rd year with them and as a seasonal worker once im ava... See more

Company replied

Rated 5 out of 5 stars

I worked for best connection for 7 months before being taken on full time by Litchfield coucil. They are a great company to work for never had any problems and a thank you to neil at best connection w... See more

Company replied

Rated 5 out of 5 stars

My son joined this agency about a month ago, and they have been absolutely brilliant. Aaron, the agency representative, has been so supportive, so efficient with the process of getting my son into wor... See more

Company replied

Rated 5 out of 5 stars

I came to Best Connection in the middle of November of last year in need of work what offered an immediate start. Rosie managed to put me into a long-standing client of hers within 5 days of first s... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Agency
  3. Employment Consultant
  4. Employment Search Service
  5. Talent Agency

Written by the company

Welcome to The Best Connection, one of the UK’s leading providers of temporary workforce solutions. With over 35 years of experience, we have established strong long-term relationships with clients of all sizes, whilst also meeting the needs of our loyal community of candidates. With access to over 300,000 temporary workers through our network of over 80+ branches, you can rely on us to the right the best workforce solution for your business, whatever your needs or location. WHY THE BEST CONNECTION? Get in touch to find out more about how we can help or click here to find out more about You can trust us! We are a responsible recruiter and are accredited with ISO 9001:2008 We know what we are doing! We have been serving our clients and temporary workers for over 30 years. We’re good at what we do. We are consistently ranked Top 5 Industrial and Driving employment business (Recruitment International Survey) We have the largest Industrial and Driving employment business in the Midlands and the second largest in the UK We have a database of 70,000 LGV drivers and 385,000 industrial workers. We’re not just an on-line recruiter – with over 80+ branches across the UK, our teams are on hand to personally support you through the process. We have over 750 full-time members of staff, dedicated to supporting our clients and candidates, including an in-house payroll team. You’re in good company - we supply over 11,000 clients annually. LOOKING FOR THE BEST APPLICANTS? We do whatever it takes to serve our clients to the highest possible level and with over 30 years’ experience, you can be assured we are experts in the markets we serve. That’s why our clients stay loyal to us year after year! LOOKING FOR THE BEST JOBS? Our aim is to find the best job fit for you and your prospective employer. Our professional recruitment consultants are on hand in every branch guiding you through the process. Whether you’re an experienced temporary worker, or are looking for your first role, we will take the time to fid the position that meets YOUR needs and requirements. EQUALITY AND DIVERSITY We believe the diversity of our employees and temporary workers is our greatest asset.  We value and celebrate our differences and are committed to treating people fairly. We promote equal opportunities for all by creating an inclusive environment where everyone feels a sense of belonging and can be themselves. We value our people as the backbone of our organisation. We treat all our employees and temporary workers equally and with respect.  Their safety, health and wellbeing are of paramount importance to us, and we have measures in place to ensure they feel supported and valued.  As a responsible recruiter we are committed to fighting modern slavery and provide annual Modern Slavery training to ensure all employees have the correct skills to identify and act to protect the safety of our candidates.  We maintain a clear and fair remuneration policy with a stringent commitment to paying the correct pay, at the correct time to safeguard all our temporary workers.   We invest in training and development programs to empower our staff and promote their personal and professional advancement, and we celebrate their success.   Throughout the business, we prioritise diversity, equality and inclusion and have our own Diversity and Equality employee group, ensuring we provide equal opportunities, support and provision for all.   


Contact info

3.6

Average

TrustScore 3.5 out of 5

615 reviews

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1-star

No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(615)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Agnecy to Join.

With in a week of signing up with Best Connection I was able to find a job with in the next week. During this process the whole team at the Birmingham Branch was very helpful especially Julia who was very helpful and supportive during the whole process. Highly recommended agency to join when looking for work. Thank you again to the whole team.

27 June 2025
Unprompted review
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Reply from The Best Connection

Hi M.Basharat, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Katie

Rated 5 out of 5 stars

I am really satisfied with this agency

I am really satisfied with this agency. I didn't think I would stay for so long, but it's been two years, and Damian has been very helpful and respectful towards people. I also want to thank Alex and Luiza for their immense support.

25 June 2025
Unprompted review
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Reply from The Best Connection

Thanks for your rating! We’re absolutely thrilled to receive such positive feedback and we really appreciate you taking the time to share your experience with us. - Katie

Rated 5 out of 5 stars

Paul Owen one of the recruitment guys

Paul Owen one of the recruitment guys. Just want to say you have a great guy on the team! I felt at ease with him finding me a job. Good person to talk too and very good communication. Highly recommend contacting Paul to get work.

16 June 2025
Unprompted review
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Reply from The Best Connection

Hi Jonathan, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Katie

Rated 5 out of 5 stars

Highly Recommend The Best Connection Goole ⭐️⭐️⭐️⭐️⭐️


⭐️⭐️⭐️⭐️⭐️ Recruitment Agency!

I had a wonderful experience with The Best Connection Goole, especially thanks to Chrissy!!!

She has been incredibly supportive, professional, and encouraging throughout my job search.

Chrissy consistently kept in touch, shared opportunities that matched my skills, and always made me feel valued. Her kindness, positivity, and personal approach truly made a difference and helped boost my confidence.

I’m very grateful for all her help and would highly recommend this agency especially if you’re looking for someone who genuinely cares and goes the extra mile for you.

Thank you so much Chrissy and the team!

16 June 2025
Unprompted review
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Reply from The Best Connection

Thanks for leaving a 5-star review Shelly, we’re thrilled to be able to pass this message onto the Goole team! - Katie

Rated 5 out of 5 stars

Great thanks to Julia a Branch manager…

Great thanks to Julia a Branch manager and Michel. Im very happy with Professional service of Birmingham branch. They are 110% supportive in finding me a great position with one of their many clients.

11 June 2025
Unprompted review
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Reply from The Best Connection

Great to hear from you Daniel! Thanks so much for your positive feedback - we will pass your comments on to the Birmingham team. - Katie

Rated 5 out of 5 stars

Excellent agency to be registered with

Excellent agency to be registered with. Good work opportunities for old and new drivers. Looked after by a good team, Ian and Paul. Highly recommended for anyone looking for driving work...

12 June 2025
Unprompted review
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Reply from The Best Connection

Thanks for your rating Julia & Ian! We’re absolutely thrilled to receive such positive feedback and we really appreciate you taking the time to share your experience with us. - Katie

Rated 5 out of 5 stars

Great Experience

After receiving a call from Sam regarding my CV he had seen online, I got an interview and start date all in 2 hours. Sam made all this run smoothly with lots of communication.

10 June 2025
Unprompted review
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Reply from The Best Connection

Hi Bev, thank you so much for your positive feedback. We really appreciate you taking the time to share your experiences with us. - Katie

Rated 5 out of 5 stars

I had been made redundant several times…

I had been made redundant several times and ended up working on a temporary basis from job to job.
Thankfully Nick at best connections was able to secure me permanent work elsewhere. He's very transparent, very professional, approachable and generally a lovely guy.
Thank you Nick 😊

27 May 2025
Unprompted review
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Reply from The Best Connection

Hi Rob, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Katie

Rated 1 out of 5 stars

One star is far too generous for a…

One star is far too generous for a recruitment company that wastes your time with pointless applications because they can’t be bothered to check a job advert is correct. Stay away.

5 June 2025
Unprompted review
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Reply from The Best Connection

Hi Tony, we’re so sorry to hear that you’ve had a negative experience with us. Your feedback is very important and we appreciate you taking the time to leave a review. Please email customer.satisfaction@thebestconnection.co.uk with the full details of your experience and we can start to investigate this further. – Katie

Rated 2 out of 5 stars

Felt Let Down After Showing Genuine Interest

I had a frustrating experience with this agency. I attended an induction for a temporary position and was told I’d hear back shortly, but after that I received little to no communication. Despite multiple follow-ups, updates were minimal and unclear.

As a candidate, I didn’t feel supported or valued. I hope the agency improves its communication and professionalism moving forward.

27 May 2025
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection Nad. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Katie

Rated 4 out of 5 stars

I contacted The Best Connection Croydon…

I contacted The Best Connection Croydon around two months ago. They invited me in for a quick chat about my work experience and were very understanding and easy to talk to. Within just a few days, they found me a part-time job that matched my needs perfectly. I’ve been in the role since then, and everything is going really well. I genuinely appreciate the effort they put in and how quickly they got things moving. Big thanks to the team at TBC Croydon highly recommend them if you’re looking for work.

3 June 2025
Unprompted review
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Reply from The Best Connection

Great to hear from you Adalbert! Thanks so much for your positive feedback - we will pass your comments on to the Croydon team. - Katie

Rated 1 out of 5 stars

I was employed through Best Connection…

I was employed through Best Connection Agency in Grimsby. During my time there, I encountered a supervisor named Louisa, who consistently treated us with a lack of respect. Her behavior toward Black workers, in particular, showed clear signs of favoritism and unfair treatment.

The company would often schedule us for shifts, requiring us to travel from Hull to Grimsby by taxi around 4 a.m. However, upon arrival at 6 a.m., we were sometimes told that there were too many staff and that we should return home. Despite the inconvenience and cost of travel, the company never reimbursed us for the taxi fares, meaning we had to cover the expenses ourselves

2 June 2024
Unprompted review
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Reply from The Best Connection

We’re truly sorry that you’ve had a bad experience with The Best Connection Victor. Please could you email customer.satisfaction@thebestconnection.co.uk with all the details of your experience and we will investigate the matter further. - Katie

Rated 4 out of 5 stars

I'm grateful for the opportunities…

I'm grateful for the opportunities Nicole provided from best connection. She's a professional!

30 May 2025
Unprompted review
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Reply from The Best Connection

Hi Viktor, thanks for leaving us a 4-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review and hope to see you again soon! - Katie

Rated 5 out of 5 stars

Great agency to work for

Great agency to work for. They’ve kept me in work every time I’ve needed them in the past. Take this time. I’ve been out of work 4+ years. Went in on a Thursday to re-register, had me working Monday in a job I enjoy. Good communication via online or daily messages from them. No problems or worries at all. 5 stars all day.

29 March 2025
Unprompted review
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Reply from The Best Connection

Thanks for your rating Chris! We’re absolutely thrilled to receive such positive feedback and we really appreciate you taking the time to share your experience with us. - Katie

Rated 5 out of 5 stars

I can recommendet this agancy

I can recommendet this agancy. Very profesional service and lovely ppl. Lee amazing man. Rosie and Simon too. Very helpful. The best working agency ever I've met in Leicester ever 🙂

25 June 2024
Unprompted review
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Reply from The Best Connection

Great to hear from you Magda! Thanks so much for your positive feedback - we will pass your comments on to the Leicester team. - Katie

Rated 5 out of 5 stars

Great Genuine People

Very kind and helpful people helped me with everything I wanted in terms of work. Genuinely kind and I appreciate the opportunity given, thank you. Arthur

20 May 2025
Unprompted review
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Reply from The Best Connection

Hi Nutuluti, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review and hope to see you again soon! - Emily

Rated 5 out of 5 stars

My experience with Derek!

A gentleman named "Derek" at the Luton branch has been amazing to me. He's been very clear with what needs to happen, what kind of documents to bring & overall been super duper helpful with the process!

Having experienced Derek's kind hearted assistance throughout the process, I really look forward to working along side Best Connections from here on out!

Thank you so much for all your help!

20 May 2025
Unprompted review
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Reply from The Best Connection

Hi Fresco, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Emily

Rated 5 out of 5 stars

Got very well looked after by the…

Got very well looked after by the leicester branch, got me into a great company and now full time after only 4 weeks!

19 May 2025
Unprompted review
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Reply from The Best Connection

Thanks for your rating! We’re absolutely thrilled to receive such positive feedback and we really appreciate you taking the time to share your experience with us. - Emily

Rated 5 out of 5 stars

Always my go to place when a job is…

Always my go to place when a job is needed,Always truthful and upfront and have never been let down.
Where some places promise the world, as long as u are reliable and flexible there's not an issue.

19 May 2025
Unprompted review
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Reply from The Best Connection

Hi Craig, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us. We really appreciate you taking the time to leave a review and hope to see you again soon! - Emily

Rated 5 out of 5 stars

Getting my first hgv experience with…

Getting my first hgv experience with them was incredible. They chose a great company close to home and also Helen has been a superstar contacting me every step of the way and even ensuring Mt day went well. Really looking forward to more work with them.

16 May 2025
Unprompted review
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Reply from The Best Connection

Hi Richard, thanks for leaving us a 5-star rating! It’s so great to hear you’ve had a good experience with us, we really appreciate you taking the time to leave a review! - Emily :)

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