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The AA Breakdown Cover Reviews 206,796

•
TrustScore 5 out of 5

4.8

Car Repair and Maintenance
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Review summary

Created with AI, based on recent reviews

Looking at 98,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their expertise in diagnosing and resolving issues efficiently. Many people appreciate the quick response times and the excellent customer service, noting that the delivery service is also highly effective. However, some customers also noted issues with the reporting process, describing it as frustrating and repetitive. A few other people also felt that the response time was not always as quick as expected, especially considering the cost of membership, and some experienced confusion with communication regarding their service.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Response time

Consumers generally express satisfaction with the response times. Many customers report quick arrivals, often... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more

Rated 5 out of 5 stars

Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more

Company replied

Rated 5 out of 5 stars

No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more

Rated 5 out of 5 stars

The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more

Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.

Contact info

4.8

Excellent

TrustScore 5 out of 5

207K reviews

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Rated 5 out of 5 stars

Very quick arrival when I found my car…

Very quick arrival when I found my car wouldn't start whilst leaving work. Very professional and helpful, fixed the problem quickly and even charged the battery to full and fixed another ongoing issue. Thank you so much.

15 May 2026
Rated 1 out of 5 stars

Rude driver

Rude driver

15 May 2026
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Reply from The AA Breakdown Cover

Hi, we’ve checked the job and can see our Patrol arrived within 45 minutes and gave your battery a boost, as you didn’t want a replacement at the time. They also let you know it should be replaced as soon as possible, as it may not start again. We’re sorry you’re feeling this way and hope you were able to share this feedback with us directly.

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