The AA Breakdown Cover Reviews 206,822

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their expertise in diagnosing and resolving issues efficiently. Many people appreciate the quick response times and the excellent customer service, noting that the delivery service is also highly effective. However, some customers also noted issues with the reporting process, describing it as frustrating and repetitive. A few other people also felt that the response time was not always as quick as expected, especially considering the cost of membership, and some experienced confusion with communication regarding their service.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Response time

Consumers generally express satisfaction with the response times. Many customers report quick arrivals, often... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more

Rated 5 out of 5 stars

Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more

Company replied

Rated 5 out of 5 stars

No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more

Rated 5 out of 5 stars

The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207K reviews

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Rated 1 out of 5 stars

The worst service ever

The worst service ever, careful with their hidden fees

14 May 2026
Unprompted review
The AA Breakdown Cover logo

Reply from The AA Breakdown Cover

Hi Enache, we’ll always do our best to help, but there can sometimes be extra costs if you don’t have the level of cover needed. This should have been explained at the time, and we hope everything’s sorted now.

Rated 5 out of 5 stars

Great service

Darren was the patrol engineer then attended to my tyre blow out on the M5. He was awesome, he changed my tyre over to the spare one on my fleet tyre van whilst having lots of motorway traffic passing him at high speed. He was super professional and got me back on the road in now town. Thanks Darren!

15 May 2026
Rated 4 out of 5 stars

Quick response

Quick response, reassuring service, would certainly recommend the membership to be confident you would have a reliable service when ever out on the road, as well as at home.

14 May 2026
The AA Breakdown Cover logo

Reply from The AA Breakdown Cover

We're thrilled that you can rely on us, Victor 🥰🔧.

Rated 5 out of 5 stars

Perfect!

I have had to use the AA multiple times and can never fault them. They're so friendly and go above and beyond to help and solve the problem.
Will never be without my AA membership!

15 May 2026
Rated 5 out of 5 stars

Confident service with a smile.

Response time good on a busy afternoon.
Rapid analysis and remedial action.
Advice welcome on procedures going forward.
PETER was a friendly professional with a strong focus on objectives and is indeed a valuable asset to the AA.

14 May 2026
Rated 5 out of 5 stars

Ford injector problem

Andrew arrived within the specified period and diagnosed the problem quickly. A new injector was needed and as he was carrying a spare, repaired my vehicle at the roadside. When following me home, about a mile, the engine started playing up again and this turned out to be another injector. A colleague of Andrew was in the area and was carrying two new injectors so it was decided to install these. That would then be a full set as the AA changed the other one 2 months previously.
Brilliant service all round.

30 April 2026
Rated 5 out of 5 stars

I have found the AA to very prompt at…

I have found the AA to very prompt at attending my breakdown (s) and the mechanics very professional and helpful. The last time I used them, I called from home and had my ETA put back by a couple of hours so I phoned up angry. The lady on the phone remained calm and explained to me why I had to wait longer and gave me reassurance and alternatives that I could choose to help me move forward. I came off the phone happy and my AA mechanic was very helpful as usual when he arrived.

14 May 2026
Rated 5 out of 5 stars

Old Banger

I run an old, overworked car. I have AA cover as it is my peace of mind. I do call them out. They have e never let me down. And that moment when you see the yellow van heading your way is fantastic.

It is almost worth breaking down for. Almost.

15 May 2026
Rated 5 out of 5 stars

First class recovery

Hello,
Carl the AA engineer was very informative and very helpful. The service was second to none and I won’t hesitate to recommend the AA to all who require first class treatment and professional help.

Regards,
Brian Thomas

15 May 2026

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