Have used Sytner for last 10 years or so for our cars and have always had great customer service and after sales service. Stephen Barradell in Sales dealt with us in this occasion and communicated w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The showroom was immaculately clean and a good selection of cars were available. The staff were warm, friendly and not over bearing. Our Sales Executive, Billy Miller, went above and beyond to assist... See more
Company replied
Excellent service as always. Nice friendly welcome and Richard very helpful. Car was serviced in good time and returned to me in a nice clean condition. Highly recommend
Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that cou... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long wait
I arranged time 9-30am for MOT and brake fluid change Sytner emailed me to bring car in at 8-45am I thought ok a couple of hours wait and I’d be home for lunch when I arrived I was told pick up car 5-00pm. Why bring arrival time forward 45mins? However the work was carried out to my satisfaction.
20 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear John, thank you for your feedback. We apologise for the change in your appointment time and any inconvenience this caused. We understand how important it is to have clear communication regarding timings, especially when planning your day. We are pleased to hear that the work carried out met your satisfaction. Your comments are valuable to us, and we appreciate you taking the time to share your experience with Sytner Nottingham BMW. Kind regards, Sytner Nottingham BMW.
I’ve had some mixed experiences dealing…
I’ve had some mixed experiences dealing with the motor trade but in my multiple car dealings with Daniel Rana at BMW Nottingham I have struck 5-stars! Daniel is attentive, patient, and hard working for his customers. A real asset that I have no hesitation in turning to time and time again.
20 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Nelms, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Daniel has consistently provided attentive and patient service throughout your multiple visits. It is wonderful to know he has earned your trust and confidence. Your continued support means a great deal to us, and we are honoured to be your chosen dealership time and time again. We look forward to assisting you in the future. Kind regards, Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found our service to be good and timely, and that you felt well looked after throughout your visit. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
M3 Service & Repair Day
Took my M3 to Sytner Nottingham this Saturday and I was very pleased with the work carried out. The attention to detail on the car and with customer service to myself was very good.
I bought the M3 from Sytner 12 years ago and have always found them to be quite thorough and will continue to use them for care of my beloved M3.
18 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Rick, Thank you very much for your kind words and continued loyalty over the past 12 years. We are delighted to hear that you were pleased with the attention to detail and customer service during your recent visit. It’s always a pleasure to care for such a cherished M3, and your positive feedback truly means a lot to the team here at Sytner Nottingham. We look forward to welcoming you back for many years to come. Best wishes, The Sytner Nottingham BMW Team
Allens & Sia have been first class in…
Allens & Sia have been first class in trying to get the deal over the line on a used car, a real asset to the company. The only major issue I have is that the telecoms system needs an urgent review, as I could not get past the automated system to speak to anyone and had to rely on email and a callback. Great work team, and keep it up, I would employ either of you :)
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words regarding Allens and Sia; we’re delighted to hear they provided first-class service and made the process smooth for you. We truly appreciate your honest feedback about our telecoms system and understand how frustrating that must have been. Your support means a great deal to us, and we’re pleased you had a positive experience overall. We hope you enjoy your vehicle and look forward to assisting you again in the future. Best wishes, Sytner Nottingham Team
I was made to feel welcome and valued…
I was made to feel welcome and valued on arrival and Olivia was very friendly and professional.
She kept me updated at all times and I was very happy with the service I received from Olivia.
16 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Darren, Thank you very much for your kind words. We are delighted to hear that Olivia made you feel welcome and valued during your visit to Sytner Nottingham BMW. It’s wonderful to know that her friendly and professional approach, along with keeping you updated throughout, contributed to a positive experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
I recently took my car in for a recall…
I recently took my car in for a recall service and had a really positive experience. Olivia was extremely helpful throughout the entire process. Her communication was excellent—she kept me fully updated about my car at every stage, which made everything feel smooth and stress-free.
What stood out most was her understanding and warm approach. She was not only professional but also genuinely kind, honest, and easy to talk to. It’s rare to come across such great customer service, and it made a big difference to my experience.
Thank you, Olivia, for your outstanding support!
13 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Judita, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Olivia provided such excellent communication and support throughout your recall service. It’s wonderful to know her warm and professional approach made the process smooth and stress-free for you. Your feedback is truly appreciated and will be shared with Olivia. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Kind regards, Sytner Nottingham BMW Team
Niamh provided excellent customer care.
Niamh provided excellent customer care for me. She messaged several times during the day to keep me informed of progress and was very helpful throughout. The car was ready ahead of time, the paperwork dealt with promptly, and the overall experience was great. Thank you Niamh
13 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Philip, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Niamh provided excellent customer care and kept you well informed throughout the process. It’s wonderful to know that your car was ready ahead of time and that the paperwork was handled promptly. We truly appreciate your positive feedback and are pleased that your overall experience with Sytner Nottingham BMW was great. Kind regards, The Sytner Nottingham BMW Team
It all went to plan and we were treated…
It all went to plan and we were treated very well kept up to date at all times and Maddie went over and above to make sure everything was sorted as per my request
Thank you to everyone involved
13 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Lorraine, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that everything went to plan and that Maddie was able to go above and beyond to meet your requests. It’s wonderful to know you felt well looked after and kept informed throughout. Your feedback is greatly appreciated by the whole team here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are absolutely delighted to hear that you found our service to be excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your feedback truly means a great deal to the entire team here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Very smooth purchase of a X5 from Sytner BMW Nottingham
Great customer experience, smooth purchase and very happy with the overall process from Daniel at Sytner BMW.
I Initially rang to ask for a video of the X5 I was interested in. That was sent within an hour. Visited Sytner BMW Nottingham the same day. The car was ready to view and test drive. Even showed me some other colour options in the X5 to help me decide which colour.
Agreed the purchase with the paper process very smooth. Daniel Rana the BMW sales rep explained everything clearly, wasn't pressured on the purchase or the options. Daniel organised everything through the week and I picked up the X5 the following week. Can't faulty the process, service and very happy with the X5.
Can't recommend Sytner BMW Nottingham enough and in particular Daniel who made the process effortless.
Would definitely do business their again.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Dave, for your fantastic review. We’re delighted to hear that Daniel provided such a smooth and enjoyable experience throughout your purchase of the X5. It’s great to know that the video, test drive, and paperwork all met your expectations without any pressure. Your kind words about our service and Daniel’s support mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back to Sytner BMW Nottingham in the future. Enjoy your new X5!
Good service / hospitality
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Philip, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Nottingham BMW. We are delighted to hear that you appreciated our service and hospitality. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback is greatly valued and encourages us to maintain the high standards we strive for. We look forward to welcoming you back in the future. Kind regards, The Sytner Nottingham BMW Team
First Service
Excellent customer service with attention to detail. Very friendly and professional staff. Thank you
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Julie, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided excellent customer service with great attention to detail. It is always our aim to be both friendly and professional, ensuring every visit is a positive one. Your feedback truly means a lot to us, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
SERVICE MANAGER JAMES CONTACTED MINI UK…
SERVICE MANAGER JAMES CONTACTED MINI UK Re RUST ON BRAKE DISC HUBS BOOKED THE MINI IN FOR RECTIFICATION WORK A VERY PROFESSIONAL SERVICE BY JAMES
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Geoffrey, Thank you very much for your kind words regarding James and the professional service you received. We are delighted to hear that James was able to assist you promptly by contacting MINI UK and arranging the rectification work for the brake disc hubs. It is always our aim to provide a seamless and efficient experience for our customers. Your positive feedback is greatly appreciated and will be shared with the team. Kind regards, Sytner Nottingham BMW
I had the pleasure of making my…
I had the pleasure of making my purchase of a new vehicle with Zoe Thiery-Turner at Nottingham.
What a breath of fresh air she was. Very knowledgeable and understood my requirements.
I can’t thank Zoe enough for a very smooth handover.
I would love to keep in touch with Zoe in the future for new vehicles and offers going forward.
I see Zoe going far at BMW!
Thanks Zoe
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Julie, Thank you ever so much for your kind words. We are delighted to hear that Zoe provided such a knowledgeable and smooth experience during your vehicle purchase. It’s wonderful to know she understood your requirements so well. Zoe will be thrilled to hear your lovely feedback and your intention to keep in touch. We truly appreciate your support and look forward to assisting you with any future vehicles or offers. Warm regards, Sytner Nottingham BMW Team
As always excellent customer service
As always excellent customer service. Extremely happy with the work carried out by Floyd who is both friendly and knowledgeable. He always takes great care and pride in his work and I wouldn't go anywhere else. James was helpful and efficient as always.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mrs Shelby, Thank you very much for your kind words and continued support. We are delighted to hear that Floyd’s friendly and knowledgeable approach, along with James’s helpful and efficient service, have consistently met your expectations. It is always our aim to provide excellent customer care and take pride in the work we carry out. Your loyalty means a great deal to us, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Kind regards, The Sytner Nottingham BMW Team
Very good service
Very good service from Ethan. Friendly and professional, no issues at all.
8 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jessie, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ethan provided you with friendly and professional service, ensuring everything went smoothly. It’s always our aim to offer the highest standard of care to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best regards, The Sytner Nottingham BMW Team
Recall work & health check on my Z4…
Recall work & health check on my Z4 G29. Work was completed whilst I waited working from one of their workstations in the showroom. Job completed faster than originally scheduled. Great communication & service. I've used Sytner Nottingham for servicing for the past 7 years, & will be booking in my 2024 330e for its next service when required in 3 months time
7 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words and continued loyalty over the past seven years. We’re delighted to hear that the recall work and health check on your Z4 G29 was completed efficiently and that you found our communication and service to be excellent. It’s wonderful to know you felt comfortable working from our showroom workstation during the visit. We look forward to welcoming you back for your 330e’s service in three months’ time. Best wishes from the Sytner Nottingham BMW team.
Excellent Service
I received all the information that I needed as well as great advice from Adam Leithead. All of this was delivered in a very friendly manner with absolutely no pressure.
23 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Neil, Thank you very much for your kind words. We are delighted to hear that Adam provided you with all the information and advice you needed in such a friendly and pressure-free manner. It is always our aim to ensure every customer feels comfortable and well-informed throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Helen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found our service both great and efficient. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is truly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.