Have used Sytner for last 10 years or so for our cars and have always had great customer service and after sales service. Stephen Barradell in Sales dealt with us in this occasion and communicated w... See more
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The showroom was immaculately clean and a good selection of cars were available. The staff were warm, friendly and not over bearing. Our Sales Executive, Billy Miller, went above and beyond to assist... See more
Company replied
Excellent service as always. Nice friendly welcome and Richard very helpful. Car was serviced in good time and returned to me in a nice clean condition. Highly recommend
Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that cou... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.6
Excellent
1K reviews
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Premium buying experience
I recently purchased a BMW Z4 from Daniel at Sytner Nottingham and couldn’t be happier. I already knew the car I wanted, and Daniel was available immediately to arrange a viewing and everything that followed was incredibly smooth, speedy (just like the car!) and straightforward.
He was professional, knowledgeable, and made the test drive spot on, ensuring I experienced all the different driving modes, which gave me real confidence in the car.
The personal touches really stood out too, especially the fantastic video he took of me driving out of the showroom.
A genuinely 5-star experience with friendly staff offering high level of hospitality in an environment that makes you feel valued. Highly recommend Daniel if you’re considering a new car.
31 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Mr Holmes, for your wonderful review. We’re delighted to hear that Daniel provided such a professional and personalised experience, making your BMW Z4 purchase smooth and enjoyable. It’s fantastic that the test drive and personal touches, like the video, made a lasting impression. We truly appreciate your kind words about our team and hospitality. Your recommendation means a great deal to us, and we wish you many happy miles in your new car.
Polite and professional staff
Polite and professional staff. Was kept up to date regarding the progress on my vehicle. Service department were very helpful.
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Adam, Thank you very much for your kind words and positive feedback. We are delighted to hear that our staff provided a polite and professional service, and that you felt well informed throughout the progress of your vehicle. It is wonderful to know that our service department was helpful and met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Nottingham BMW. Kind regards, The Sytner Nottingham BMW Team
Outstanding Service
My 3rd Car from Sytner BMW Nottingham and again they excelled in all departments, I have dealt with the same sales person for all 3 cars I’ve purchased over the last 8 years, Stephen Barradell has guided and advised me as always. I travel from York each time and although the cars are not in Nottingham it’s never any trouble to have them sent to the dealership for me to view, thank you Sytner and thank you Stephen the customer service has been outstanding again.
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Ward, Thank you very much for your kind words and continued loyalty over the past eight years. We are delighted to hear that Stephen Barradell has consistently provided you with outstanding customer service and guidance throughout your three purchases. It’s wonderful to know that the process of having vehicles sent to Nottingham for your convenience has been seamless. Your support means a great deal to us, and we look forward to assisting you with any future motoring needs. Kind regards, Sytner Nottingham BMW
Tyre replacement
I had an issue with my newly fitted tyre, which was really upsetting; however, the service centre agent supported me really well and did the best of what he could do.
I strongly appreciate, Ethan, for his support.
28 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mohammadreza, Thank you very much for your kind words and for recognising Ethan’s support. We are sorry to hear about the issue with your newly fitted tyre and appreciate your understanding during this time. It is wonderful to know that our service centre agent was able to assist you effectively. Your feedback means a great deal to us, and we are grateful for your continued trust in Sytner Nottingham BMW. We look forward to welcoming you again in the future. Kind regards, Sytner Nottingham BMW Team
It was really quick
It was really quick, easy and efficient and the staff were lovely who dealt with me. Nicole and Simon
26 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Georgia, Thank you very much for your kind words. We are delighted to hear that your experience at Sytner Nottingham BMW was quick, easy and efficient. It’s wonderful to know that Nicole and Simon provided such lovely service and made your visit a positive one. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Car taken in for service
Car taken in for service. Nice staff who found me a quiet place to work with a coffee.
Now the bad bit…… disconnected my dash cam and didn’t reconnect nor tell me that they do this.
When I telephoned I was fobbed off with “ there are signage saying we do this “ funny I didn’t see it or told they do it.
Also told to just plug the power back in…..what about the other 2 cables of the 3 they’d took out.
If I hadn’t noticed them when I got home and had an accident how would that look to my insurance company.
27 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Simon, thank you for your feedback. We apologise for the inconvenience caused by the disconnection of your dash cam and any lack of communication regarding this. We understand your concerns about the cables and the potential impact on your insurance. We would like to invite you to contact our Head of Aftersales Chris Padgett2@sytner.co.uk to discuss this matter further and ensure your concerns are fully addressed. Kind regards, Sytner Nottingham BMW.
Very efficient service
Very efficient service. Friendly and Helpful staff.
26 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Helen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found our service efficient and our team friendly and helpful. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Nottingham BMW Team
5 Star service at Sytner Nottingham
When I walked into Sytner BMW Nottingham I was greeted by Raza Mohammed. He was very friendly and helpful. He gave a 5 star service. I felt very welcome today visiting Sytner BMW. It was well worth the 2 hours journey. I will highly recommend Sytner BMW Nottingham
14 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Tak, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Raza Mohammed provided you with a friendly and helpful service, making your visit to Sytner BMW Nottingham so enjoyable. It’s wonderful to know that your two-hour journey was well worth it and that you felt so welcome. Your recommendation means a great deal to us, and we look forward to welcoming you again in the future.
Excellent once again
Start to finish 100%. Return customer after buying 3 X5’s for the business. Wife wanted a 1 series MSport. Usama Saleem sorted us out once again with professionalism and friendly. Asset to the business.
16 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Lee, for your fantastic 5-star review and continued loyalty to Sytner Nottingham BMW. We’re delighted to hear that Usama Saleem provided you with such professional and friendly service once again. It’s wonderful to know your wife is pleased with her 1 Series M Sport, and that we’ve been able to support your business with three X5s. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Great service
I recently took my X1 in to Sytner Nottingham as it had developed a fault. It was assigned to Niamh Hazeldnine who from the start to finish was extremely helpful, reassuring, polite and very customer focused. As my car was off the road a temporary car was arranged which was done so very quickly with regular communication on when I would receive the car. I was kept updated on progress all of the time, advising me exactly what the fault was and when the new part would arrive, be fitted and tested, ensuring the fault was resolved very quickly. Whilst my vehicle was being looked at the standard health report identified a cut in the tyre that I was not previously aware of. Niamh carefully discussed this with me and the various tyre options, prices and timescales for ordering and fitting being really helpful and knowledgeable, the level of service I received was exceptional anode an extremely high standard, thanks
19 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Luke, Thank you very much for your kind words and detailed feedback. We are delighted to hear that Niamh provided such a helpful and reassuring service throughout your visit. It’s great to know that the communication and support met your expectations, and that the issue with your X1 was resolved promptly. We pride ourselves on delivering exceptional customer care, and your comments are truly appreciated. We look forward to welcoming you back to Sytner Nottingham in the future. Best regards, Sytner Nottingham BMW Team
Considerable decline in service
I received two text messages in the morning on the day prior to the service, one from Sytner stating that my service was at 09:00 and another from 1Link stating that it was at 07:00. However, when I called Sytner, I was unable to speak to anyone, regardless of which option I selected (sales or service). The only options available were an online form, WhatsApp or requesting a call back. After completing the online form, I didn't receive a call until 16:00. I was advised that they opened at 08:00, so I could drop my vehicle off around that time.
I arrived at 08:30 on the day of the service. The courtesy car wasn't available, as the sales executive had taken it for the evening, so I had to wait. The additional bodywork check I had requested wasn't completed either, and I never received the video report for the service.
Overall, it was not the best experience and considerably worse than any service visit I have had in the last six years.
18 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear David, We apologise for the confusion regarding your service appointment and the difficulties you experienced contacting us. It is disappointing to hear that the courtesy car was unavailable and the additional bodywork check was not completed as requested. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Aftersales Chris Padgett chrispadgett2@sytner.co.uk to discuss your experience further. Kind regards, Sytner Nottingham BMW
I was at Sytner yesterday for my…service
I was at Sytner yesterday for my service and I was very happy with the whole experience from start to finish. Olivia dealt with my service and was very informative and accommodating during my time there . BMW offers an unmatched customer care.
16 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Scott, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that Olivia provided you with informative and accommodating service throughout your visit. It is wonderful to know that our commitment to exceptional customer care has made a positive impression. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
Seamless and professional service
Seamless and professional service from Daniel and Shaun in supplying my beautiful car
13 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Martin, Thank you very much for your kind words. We are delighted to hear that Daniel and Shaun provided you with a seamless and professional service in supplying your beautiful car. It is always our aim to ensure every customer has a positive experience, and your feedback is truly appreciated. We hope you enjoy every moment behind the wheel and look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
James Young was very professional and…
James Young was very professional and attentive. My car was booked for a service and MOT. Everything was explained to me before the appointment and then on arrival. Very professional
12 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Caroline, Thank you very much for your kind words and for taking the time to share your experience with James Young and the team at Sytner Nottingham BMW. We are delighted to hear that you found the service professional and that everything was clearly explained both before and during your appointment. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, Sytner Nottingham BMW Team
Great service from start to finish
Great service from start to finish, friendly staff and listened to my concerns ahead of my service. Would 100% recommend and will be back!
13 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Alice, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Nottingham BMW. We’re delighted to hear that our team provided friendly service and listened carefully to your concerns. It’s wonderful to know you felt supported throughout your visit. Your recommendation means a great deal to us, and we very much look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
I called to ask if Sytner had or could…
I called to ask if Sytner had or could source a particular model of vehicle. Daniel found exactly the right car, arranged for it to be transported from Warwick to Nottingham, the following day. It arrive on time, we test drove it and knew immediately it was the right car and placed a deposit. We picked it up 6 days later. It was a hassle free purchase.
7 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Em, for your wonderful review. We’re delighted to hear that Daniel was able to find the perfect car for you and that the whole process, from sourcing to collection, was smooth and hassle free. It’s fantastic to know the vehicle arrived on time and met your expectations during the test drive. Your kind words mean a great deal to us, and we hope you continue to enjoy your new car for many miles to come.
Always getting amazing customerservice…
Always getting amazing customerservice here
11 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you consistently receive excellent customer service at Sytner Nottingham BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to the entire team. We look forward to continuing to support you with the highest standards whenever you visit us again.
Standard 2yr service was excellent but warranty issues not resolved.
First service for a two year old 230i. Standard oil, filter and break fluid change was all done very professionally and the service was great.
The issue I have is that there is moisture in both headlights which is a known problem with this model. I was expecting them to be changed under warranty but was informed that there wasn't enough moisture in them for them to be changed under warranty. As far as I'm concerned there should be no visible water/moisture in any headlight especially on a 2yr old BMW hence the 3 star review.
10 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Chris, thank you for your feedback and for recognising the professionalism of our service team. We appreciate your concerns regarding the moisture in your headlights and understand how this can be disappointing, especially on a relatively new vehicle. Please be assured that we always aim to uphold the highest standards and adhere strictly to warranty guidelines. Your comments are valuable to us, and we will continue to strive to improve our customer experience. Kind regards, Sytner Nottingham BMW.
Great Service from Sytner Nottingham
The overall experience was very good, thanks Niamh for all your assistance on the day.
The booking process has become complicated the website booking didn't work for me, WhatsApp took 48hrs to get things booked l..
7 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear KH, thank you very much for your kind 5-star review. We are delighted to hear that your overall experience was very good and that Niamh was able to assist you so well on the day. We appreciate your honest feedback regarding the booking process and understand that it was a little complicated. Your comments are invaluable to us, and we are grateful you took the time to share them. We look forward to welcoming you back to Sytner Nottingham BMW in the future.
Good knowledgeable staff
2 March 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Janice, Thank you very much for your kind words. We are delighted to hear that you found our team knowledgeable and helpful. It is always our aim to provide excellent service and ensure our customers feel confident and well-informed throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
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