Have used Sytner for last 10 years or so for our cars and have always had great customer service and after sales service. Stephen Barradell in Sales dealt with us in this occasion and communicated w... See more
Company replied
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The showroom was immaculately clean and a good selection of cars were available. The staff were warm, friendly and not over bearing. Our Sales Executive, Billy Miller, went above and beyond to assist... See more
Company replied
Excellent service as always. Nice friendly welcome and Richard very helpful. Car was serviced in good time and returned to me in a nice clean condition. Highly recommend
Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that cou... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.6
Excellent
1K reviews
Asks customers to review
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Great service
Great service, friendly, experienced customer service team who kept me up to date on the work being carried out.
5 October 2026
Unprompted review
Excellent service as always
Excellent service as always. Nice friendly welcome and Richard very helpful. Car was serviced in good time and returned to me in a nice clean condition. Highly recommend
7 October 2026
Unprompted review
I was made to feel welcome and the…
I was made to feel welcome and the whole team that I came in contact with were friendly professional and knew the product very well.
Would definitely buy again.
29 September 2026
Unprompted review
Great service whilst buying the bmw
Great service whilst buying the bmw. Happy with every thing. Samuel was brilliant 👏
28 September 2026
Unprompted review
Service Excellence
So far everything about Sytner has been friendly, well organised and on time. I was pleased with the car and the purchasing process when I bought it last year and my first visit for servicing has been equally impressive. Everything is oriented towards the customer and making sure the visit is as efficient and welcoming as possible. A short personal 1:1 with the service co-ordinator who will be looking after your car makes sure that everything is covered and gives you confidence that any issues will be dealt with effectively as well as tue feeling that your custom is valued. Being told well in advance when the car will be ready may seem like a small thing but Sytner are the first company I’ve used who do it effectively and meet their commitment unlike others who can leave you guessing until the last minute. Combined with the very well integrated service systems from BMW I am looking forward to a much more proactive, customer focused, stress free and efficient ownership experience.
6 October 2026
Unprompted review
Very good service makes you feel…
Very good service makes you feel important and valued
5 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from advisor
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Moore, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you received excellent service from our advisor. It is always our aim to provide the highest level of customer care, and your feedback is truly appreciated. Should you require any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Nottingham BMW. Best wishes, The Sytner Nottingham BMW Team
Work was completed in good time but…
Work was completed in good time but don’t offer the complimentary vehicle wash if you not going to do it
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ian, thank you for your feedback. We sincerely apologise that the complimentary vehicle wash was not provided as expected. We understand how important those small touches are in enhancing your experience. It is disappointing to hear this was overlooked, especially as you mentioned the work was completed in good time. Your comments are appreciated, and we value the opportunity to improve our service for all customers. Thank you again for sharing your thoughts with us.
Excellent reception from Olivia…
Excellent reception from Olivia -explained the MOT process and fixed an appointment for next service. Talked me through the MOT result.
She was very helpful throughout. Great service.
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Brothwood, Thank you very much for your kind words and for taking the time to share your experience with Olivia and our team at Sytner Nottingham BMW. We are delighted to hear that you found the reception welcoming and that the MOT process was clearly explained. It’s wonderful to know that Olivia was helpful throughout and that you were satisfied with the service provided. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kind regards, The Sytner Nottingham BMW Team
Purchase of our new BMW X5
Have used Sytner for last 10 years or so for our cars and have always had great customer service and after sales service.
Stephen Barradell in Sales dealt with us in this occasion and communicated with us fully throughout the whole sales process from the first conversation to us going in to collect the car. Went through everything in great detail. Highly recommend
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Karen, Thank you very much for your kind words and continued loyalty over the past ten years. We are delighted to hear that Stephen Barradell provided you with excellent communication and detailed support throughout your recent purchase. It’s wonderful to know that our commitment to great customer and after-sales service has consistently met your expectations. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Best wishes from all at Sytner Nottingham BMW.
Great service from BMW
The courtesy and efficiency of all involved was exceptional.
The car was delivered back at the expected time, sparkling clean inside and out
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Christine, Thank you ever so much for your kind words and taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that the courtesy and efficiency of our team met your expectations, and that your car was returned to you on time and in pristine condition. Your positive feedback is truly appreciated and encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Warm regards, The Sytner Nottingham BMW Team
I dealt with sales person
I dealt with sales person, sales manager and business manager for finance - all great to deal with, professional and polite. Listened and understood any questions
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Dave, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that our sales team and business manager were professional, polite, and attentive to your questions throughout the process. It is always our aim to provide excellent customer service, and your feedback is greatly appreciated. We look forward to welcoming you back in the future and wish you many happy miles in your new BMW. Best regards, Sytner Nottingham BMW Team
Friendly Staff
The showroom was immaculately clean and a good selection of cars were available. The staff were warm, friendly and not over bearing. Our Sales Executive, Billy Miller, went above and beyond to assist us and nothing was too much trouble. As this was our 4th BMW from Sytner Nottingham we were expecting good service, but we received better than expected.
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mrs Harrison, Thank you for your wonderful review. We are delighted to hear that Billy Miller and the team provided such warm and attentive service, making your fourth experience with Sytner Nottingham even better than expected. It’s brilliant to know you found our showroom clean and well stocked, and that our staff made you feel comfortable throughout. Your continued loyalty means a great deal to us, and we look forward to welcoming you back for many years to come. Kind regards, The Sytner Nottingham BMW Team
Richard was helpful and everything ran…
Richard was helpful and everything ran smoothly
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that Richard was helpful and that everything ran smoothly during your experience with us. Providing excellent customer service is something we truly value, and it’s always wonderful to receive such positive feedback. Should you require any further assistance in the future or wish to explore our range of vehicles, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Nottingham BMW. Best regards, The Sytner Nottingham BMW Team
Bought a new BMW in a very easy…
Bought a new BMW in a very easy transaction. Traded in mine and drove off with a new model X2 simples👏🏻
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words, Graeme. We’re delighted to hear that your experience with us at Sytner Nottingham BMW was straightforward and enjoyable. It’s wonderful to know that the trade-in process was seamless and that you are already enjoying your new BMW X2. Your satisfaction means a great deal to us, and we hope your new vehicle brings you many miles of driving pleasure. We truly appreciate you choosing us for your purchase. Cheers!
I was kept fully informed of progress…
I was kept fully informed of progress with my vehicles service
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words. We’re delighted to hear that you felt fully informed throughout the service of your vehicle. Keeping our customers updated is something we take great pride in, as it helps to provide peace of mind and confidence in the work being carried out. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Thank you once again for choosing us.
Easy, professional and brilliant experience
Easy, professional and brilliant experience. Purchased a new car and exchanged the old one. Shout out to Daniel who made the process very easy on the day of transaction. Admire the professional of the team I dealt with along with providing honest and professional guidance about the purchase and process. At Sytner BMW felt a valued customer and I would definitely buy again from here.
For reference, I went to a competitor to view a similar 4 series and walked away because I didn’t feel as valued as a customer and the vehicle was in poorer condition.
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Jon, for your fantastic review. We’re delighted to hear that Daniel and the team provided you with a professional and honest experience during your purchase. It’s wonderful to know you felt valued and well guided throughout the process. We truly appreciate you choosing Sytner Nottingham BMW and for sharing your positive comparison with other dealers. Your kind words mean a great deal to us, and we look forward to welcoming you back should you decide to buy from us again in the future.
Great service and good communication
Hayley was very welcoming and explained clearly what would happen and timescales involved. She ensured I was kept informed and was comfortable whilst waiting.
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Nichola, for your kind words. We are delighted to hear that Hayley provided such a welcoming and clear experience, keeping you informed throughout. It’s wonderful to know you felt comfortable while waiting, as we always aim to make our customers feel valued and at ease. Your feedback is greatly appreciated and serves as a lovely encouragement to our team. We look forward to welcoming you back to Sytner Nottingham BMW in the future.
Great customer service throughout from…
Great customer service throughout from Evie Weiss she kept us informed at all times and was very helpful with the whole process
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Sarah, Thank you very much for your kind words. We are delighted to hear that Evie Weiss provided you with excellent customer service and kept you well informed throughout the process. It is always our aim to make every step as straightforward and helpful as possible, so it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW. Thank you once again for choosing Sytner Nottingham.
Taking our car to be repaired was not a…
Taking our car to be repaired was not a great feeling but
Scott and Aillie soon made us feel lot better, and when we picked the car up the people in the body shop did a very very good job thank you
3 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Jones, Thank you very much for your kind words. We’re delighted to hear that Scott and Aillie were able to put you at ease during what can be a stressful time. It’s wonderful to know that you are pleased with the excellent work carried out by our body shop team. Your feedback is greatly appreciated, and it’s always our aim to provide a reassuring and high-quality service to all our customers. We look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW
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