Superdry US logo
Visit website

Superdry US Reviews 30,493

•
TrustScore 3.5 out of 5

3.4

Beauty & Well-being•29 Locations
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 486 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their durability and stylish designs. Many also appreciate the quick delivery service, with some orders arriving much sooner than expected. However, a significant number of people encountered issues with their orders, including incorrect items, missing parts, or damaged goods upon arrival. There are also consistent complaints about the lack of effective customer service, with many finding it difficult to resolve problems or get a refund. Some customers also expressed dissatisfaction with product sizing inconsistencies and the need to pay for delivery.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality, style, and design of items,... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the high quality of materials, with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast shipping,... See more

Order

Consumers express significant dissatisfaction with their orders. Many report not receiving their items, with... See more

Customer service

Customers had negative experiences with customer service. Many reviewers report significant difficulties... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.

Contact info

3.4

Average

TrustScore 3.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love your sweatshirts

Love your sweatshirts, nice and thick to keep you warm. Just wish you would mention that the size is in Euro or in Japan. I ended up getting an 3XL, normally I'm Lg or XL pending on the brand and cut

22 December 2025
Rated 5 out of 5 stars

To My Surprise. This Site Proved Me Wrong.

I was against getting My daughter this coat at 1st because it was short didn't look warm enough and I had never heard of this site. But, I took a chance because My daughter really wanted a Super dry coat. To my surprise delivery was quick and the cost is very Warm and My daughter loves it🫶🏽 THX U 😻

16 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look