Superdry US Reviews 30,494

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 486 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their durability and stylish designs. Many also appreciate the quick delivery service, with some orders arriving much sooner than expected. However, a significant number of people encountered issues with their orders, including incorrect items, missing parts, or damaged goods upon arrival. There are also consistent complaints about the lack of effective customer service, with many finding it difficult to resolve problems or get a refund. Some customers also expressed dissatisfaction with product sizing inconsistencies and the need to pay for delivery.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality, style, and design of items,... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the high quality of materials, with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast shipping,... See more

Order

Consumers express significant dissatisfaction with their orders. Many report not receiving their items, with... See more

Customer service

Customers had negative experiences with customer service. Many reviewers report significant difficulties... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


3.4

Average

TrustScore 3.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy with the jacket

I am so happy with the jacket that I got. The material is high quality and the sizing was perfect! I was looking for this type of coat for so long but the one from here is absolutely perfect.

5 January 2026
Rated 3 out of 5 stars

My son really like their clothes

My son really like their clothes. I think they are overpriced. He claims it's the quality. How much quality can they be? They are made in China. I find it obscene that what they paid someone pennies to make costs $75. 1,0000% markup really offends me. I mean the clothes are ok but...

3 February 2025
Rated 1 out of 5 stars

I received my order damaged

I received my order damaged. There was a complete button missing from my jacket that I purchased for over $200. I tried to reach out to super dry and of course I haven’t gotten no response and it has been over a week.

30 December 2025
Rated 5 out of 5 stars

Best Gift Ever!…

This was a gift my granddaughter loved it said favorite brand backpack as the back support is awesome and the color just fabulous

29 December 2025
Rated 1 out of 5 stars

They left the security tag attached

The coat took weeks to arrive, which is to be expected for overseas orders as we are in the US and it was being shipped from the UK from what I could gather. However, the coat arrived with the security tag still on. My son only had an old coat with holes in it to wear, and it’s been several weeks since an ongoing back-and-forth with customer service without anything being resolved. So now he has this new coat that he was gifted and he can’t wear it. And there are no superdry locations anywhere near us. They should have immediately issued a store credit or sent a new coat. The customer service has left us very frustrated and my son stuck in a too small coat with holes.

29 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look