I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more
here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more
The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- customerserviceus@superdry.com
- www.superdry.com/us
3.4
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive brand!
Impressive brand. Quick shipping from abroad. Quality product. Definitely rivals other name brands for a much better price.
17 December 2025
It was exactly what my daughter…
It was exactly what my daughter expected. She loved her afghan coat!
Delivery was so fast. Much before that the expected date.
18 December 2025
I ordered a size 12 and received size…
I ordered a size 12 and received size 16
I haven’t heard back from them
18 December 2025
Worst customer service and company doesn’t deliver packages
It’s been close to a month and I still haven’t received my package. Customer service has yet to respond to me on why my package still isn’t delivered even though it stated that customer service would respond within 24 hours. My package stated it would be delivered by Dec 13th and we are now in Jan without my package even being delivered.
8 December 2025
Security tag on sweatshirt
I love the Superdry brand, but was disappointed that when I received the sweatshirt it had a security tag on it and was a Christmas gift. They should really check to make sure that the tags are off before shipping, very inconvenient.
17 December 2025
The jacket is exactly what my husband…
The jacket is exactly what my husband wanted & it shipped quickly. Thank you!
15 December 2025
Just get it
Just go ahead and get yourself this coat. Not only does it look fabulous, it’s fully insulated to keep you warm. So many versions of this coat look cheap but not this baby, it’s worth every penny and I paid full price for it.
16 December 2025
My experience with Superdry was…
My experience with Superdry was amazing!The coat is so thick and warm to the extent where I can just wear it with a t-shirt under.This is a 5 star coat and has extraordinary quality for its price! I most definitely would recommend this coat to others!!
16 December 2025
This brand reminds me old school a&f
This brand reminds me old school a&f
Super super super
16 December 2025
The quality my family loves, the smiles that matter the most to me!
I ordered a gift for my Son-in -Law very close to Christmas time (two weekends before this holiday) my package was estimated to arrive the week of Christmas however it arrived much sooner as in less than 5 business days- IMPRESSIVE and full applause 👏 😀. My family shops Superdry for any big occasions for gift giving. The quality is outstanding and is built to last! I don't make as much to buy more than one clothing article at a time, given that these coats can cost up to $200 with shipping. I can always count on the family just swooning over these sweaters and jackets though. I will never be wrong with purchases for my family at Superdry! Thank you for ensuring a wonderful Christmas by expediting our purchases to arrive early! Happy Holidays!- The Zamora Family
15 December 2025
Love the Jacket
Love the Jacket. Stylish and quality. I enjoy shopping at your retail store at Rockford, ill. Thank you.
15 December 2025
Fast and Efficient
It was very easy to place an order. Despite the busy season, the order arrived on time. Really appreciated that.
15 December 2025
So many options all of them great!
So many options - all of them great. Easy to select, purchase and ship.
15 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.