I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more
here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more
The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- customerserviceus@superdry.com
- www.superdry.com/us
3.4
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience
Horrible experience. Will never ever shop with this awful company again. Buyers located in the US, this company DOES NOT HAVE ANY CUSTOMER SUPPORT!! You have to send emails ONLY !! If you never received your package or have ANY issues , you are ALONE with TOTAL IGNORANCE from the company. Stay away !
22 January 2026
Love the coats/jackets..
Love the coats/jackets... and on my recent purchase, even the zipper works well
21 January 2026
Very quick shipment I’m very happy with…
Very quick shipment I’m very happy with my purchases
20 January 2026
It was wonderful
It was wonderful! They delivered the products right on time with the schedule!
19 January 2026
Lack communication
I love the jacket. However, I sought to return an item and, despite still being in the return window, I am being told (via website) that I cannot. I've messaged Customer Care 4 days ago and have not rec'd a response.
19 January 2026
I’ve been of Superdry for years
I’ve been of Superdry for years, and they never disappoint. The quality of their clothing is outstanding- the fabric feels premium.
19 January 2026
Great service
Shipping delivered the jacket right in time before the snow and ice storm. I forgot to apply a discount code to my order and customer services was kind to apply the code for me.
19 January 2026
Package never arrived
12 January 2026
Everything was great the item came on…
Everything was great the item came on time great quality product. The wind don’t blow through it. I like it.
12 January 2026
Got it just in time for the winter…
Got it just in time for the winter storm! Great jackets! Super warm
12 January 2026
VERY WARM AND COZY!
12 January 2026
Great jacket
Great jacket. This is my third jacket of the same similar model I have bought from superdry and I love the quality. It last me a while. Though I would say after few years of use it does take some wear and tear but still usable.
I recommend it. Personally I love how its thin and comes with 3 layers. Without appearing as puffy like most jackets.
9 January 2026
coat
the jacket is very comfortable and big. true to size but also very big. great quality, get medium if you like big hoodies under your jacket !
8 January 2026
Absolutely horrible
Absolutely horrible. Trying to intiate a return and I am not getting a hold of any customer service rep. SLA for reply is over 7 days. They are also not processing returns as their return portal is depreciated. THis is extremely bad customer experience
6 January 2026
NO REGRETS!! :)
It came pretty quick, the packaging was great, there was no disappointment, i am truly intrigued with my order! :)
5 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.