Stebbings Reviews 

419
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making the car-buying process smooth and pressure-free. Many appreciate the excellent customer service, noting clear communication and helpful guidance from initial inquiries to vehicle handover. The overall experience is often described as effortless and pleasant, with people feeling well-looked after and respected throughout their purchase. However, some customers also noted issues with product readiness, such as vehicles not being fully charged upon collection or having unexpected marks. A few reviewers experienced delays in resolving problems like AC faults, unfulfilled promises regarding paperwork, and difficulties with email communication, leading to feelings of being unheard or misled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently praising the staff for their efficiency, knowledge,... See more

Product

Customers had positive experiences with product, often praising the excellent condition of the cars and the... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional staff who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What fantastic service I received from the staff at Stebbings. Friendly, smily and so honest and upfront with their sales and numbers. Both Tom and Tom were especially helpful, no pressure from them w... See more

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(419)

187 reviews in the last 12 months

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Rated 4 out of 5 stars

Buying a car remotely!!

Dealt with Charlie over the phone who gave me confidence in buying a car without even seeing it. For me the 2 1/2 journey was worth the trip. The car was exactly as described. The only reason I gave a 4 was because the car being a PHEV wasnt charged when I collected. When I arrived I was met by Dan who took me to show me the car and then knowing I would just want to get paperwork done dealt with it promptly so I could get away in my new car!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Found stebbings online

Found stebbings online, I was contacted by Chelsea who was polite knowledgeable and extremely helpful. The car was well presented and as advertised I would recommend anyone looking for their next car to consider Stebbings.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff and very knowledgable.
Chris Martyn The salesman helped us with the purchase of our new car. He was very polite and answered all of our questions we had regarding the car.
Would definitely buy another car from here.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

We visited the showroom on Saturday 18th October to buy a car for one of our children. We found 2 cars we were interested in and asked for details of both. Initially, we spoke to Andrew re the cars and he was very helpful. We went away to look at other cars and when we returned Andrew was busy with other buyers so he asked one of his colleagues to help us further rather than keep us waiting. Chris was very helpful and informative, we were not pressurised in any way shape or form. He answered all of our questions and made the whole process of buying a car so much easier. We felt valued as customers and because they were busy we appreciated their care and respect so that we were not kept waiting.
We returned 9 days later to collect the car and was met by Chris as we walked through the door. He was professional, polite, extremely helpful and nothing was too much trouble.
Amy, in accounts, was also very helpful in the week between buying and collecting the car.
Great team effort.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service great quality

Had the pleasure of visiting stebbings to look for a new car. The level of customer service was phenomenal, Tom Boyns explained the process and was extremely professional and knowledgeable.

The offer stebbings gave for both my part exchange vehicles were higher than I expected which allowed me to the purchase a better quality car with very little fuss or issues.

An extremely simple process with a high level of vehicles in stock. Highly recommend

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Be VERY careful.

Contacted Stebbings Car Centre over the phone to arrive viewing of potential new to me car. The car is electric. Made them aware that I will be travelling from the other side of the Island(over 200miles), asking them for the car to be fully charged, just in case if I buy it and also I will pay for the charging anyways.
After the test drive decided to purchase this vehicle of them and what a surprise!
The car is charged in less than 30%!(85 miles of range).
When we came to the transaction they obviously wanted to sell some extras which increased the price of the car, so because I was buying the car for cash it exceeded my available founds by less than 10% of the car value. And what a surprise!
THEY DONT USE CREDIT CARDS!
Both, the sales person and the manager apologised, but they were unable to help me and we were left in confusion.
THERE'S NO I FORMATION ABOUT IT ON THEIR WEBSITE .
Both , the manager and the sales person were tending to cancel the sale due to late time (Friday 4pm) and were not helpful at all, looking at the watch frequently giving g me the sign they want me to go.
Horrendous.

24 October 2025
Unprompted review
Stebbings logo

Reply from Stebbings

Hi Hubert,

Thank you for your feedback,

I am sorry to hear your side of events that happened however with such a review I must stress our side of the events. You made the appointment on the Thursday and were unsure if you could make it on the Friday or the Saturday. The vehicle needed preparing for you to drive away on the day which we pushed through for you. This then didn’t give us the chance to charge the vehicle to 100% which was also never promised. We even offered to pay for a fast charge at the local charging point for you. We don’t accept credit cards and you made our sales executive aware you would be paying via bank transfer so the need to discuss a credit card didn’t come up until you collected the vehicle. I must add that you also swore at our members of staff in a very aggressive manor and we still agreed to continue with the purchase and help after this happened which I am sure you can appreciate we don’t expect or should have to tolerate. I am sorry we didn’t live up to your expectations but I feel on this occasion a negative review is rather un called for. Please feel free to contact myself on 01553 661661 or Benjamin@stebbings.co.uk if you wish to discuss this further.
Benjamin Titmarsh

Rated 5 out of 5 stars

Tesla Model 3

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish.
Charlie was honest, professional, and kept me updated throughout. The car was spotless, serviced, and perfectly prepared.
Highly recommend asking for Charlie — truly one of the best dealers I’ve met!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff , not pushy. Knowledgeable, caring and treated me, an older lady, with respect. Listened to what I wanted and I came away with a great car that is a dream to drive and meets all my needs. Better sales package than any other dealership for a similar vehicle. Highly recommend and after sales service brilliant

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with our Audi Q2..as…

Extremely pleased with our Audi Q2..as soon as I sat in it I knew it was for us...immaculate..such a great company to buy from..our Sales Exec Chris Martyn has been exceptional and very patient! Car presented well and Chris's attention to detail went over and above...well done Stebbings..

21 October 2025
Unprompted review
Rated 5 out of 5 stars

We will be back!

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was smooth from start to finish, no hassle.

Tom explained options clearly and kept us in the loop, which built real confidence. The handover felt effortless, with a friendly vibe and great attention to detail.

If you’re after a straightforward, customer-friendly car-buying experience, Stebbings is a solid pick & ask for Tom!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Car purchase and pick up.

No pressure when looking at vehicles, sales only get involved when asked, Charlie was very professional, polite and helpful, any queries were responded to. Also again when picking up the car Charlie was excellent again, no qualms about using Stebbings cars again, (actually this was our 4th vehicle from this dealer)

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We don’t often write reviews but felt we had to for Stebbings; the staff here are amazing, especially Tom, who made the whole experience of buying our new car efficient, painless and like we mattered. A true gentleman and went the extra mile! Would highly recommend Stebbings when looking for a car. Thank you, Tom.

10 October 2025
Unprompted review

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