Stebbings Reviews 

419
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making the car-buying process smooth and pressure-free. Many appreciate the excellent customer service, noting clear communication and helpful guidance from initial inquiries to vehicle handover. The overall experience is often described as effortless and pleasant, with people feeling well-looked after and respected throughout their purchase. However, some customers also noted issues with product readiness, such as vehicles not being fully charged upon collection or having unexpected marks. A few reviewers experienced delays in resolving problems like AC faults, unfulfilled promises regarding paperwork, and difficulties with email communication, leading to feelings of being unheard or misled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently praising the staff for their efficiency, knowledge,... See more

Product

Customers had positive experiences with product, often praising the excellent condition of the cars and the... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional staff who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What fantastic service I received from the staff at Stebbings. Friendly, smily and so honest and upfront with their sales and numbers. Both Tom and Tom were especially helpful, no pressure from them w... See more

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(419)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service!

Brilliant service the last few days of sorting out my new vehicle from Andrew. Extremely helpful and very pleased with my new purchase!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had great customer service buying a used Kia Sportage from Stebbings. Andrew Ntege was an excellent salesperson and made the viewing and buying of the car seamless. I had never driven an automatic or larger car and when Andrew took me for a test drive he explained everything in layman terms. I was convinced to buy the car after the test drive. Thank you to Andrew and Stebbings.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was very good

The customer service was very good, all the team we dealt with made us feel welcome and advised us using their expertise.

Chris and Ben were very polite and dealt with our purchase and part exchanges professionally even though there was a fault with one of them. Nothing was too much trouble.

Over all we have had a great experience with stebbings from start to finish. Thank you Chris, Ben and Charlie!

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

We Travelled 7 hours to collect a 2024 plate vehicle with 19000 miles on the clock. We purchased the vehicle after being reasuured the vehicle was in “mint condition and after being sent a description and video stating the vehicle condition was “like new”. We were told it would also receive a valet and full check before collection.
When we arrived to collect the vehicle we were shocked to find the vehicle had multiple dents, scratches to the bodywork and bumpers, a flat tyre, multiple cigarette burns in the seats and trim, dirty and stained upholstery, loose interior trim panels, misaligned doors, a strong tobacco smell and a damaged unusable tyre repair kit. The vehicle was not even fit for the road! The member of staff we dealt with agreed we had been mislead and were given a false description of the vehicle. He went to speak to the manager. The manager would not see us. They said the costs to rectify the issues would be too high and they agreed to refund the money for the vehicle. Unfortunately they would not offer any further compensation for our extensive wasted time and money due to their deceitful sales member that sold us the vehicle under false pretences. If you are thinking of purchasing from this dealer see the vehicle in person if possible or avoid them all together.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Good company

I purchased a very nice car from these guys, I was looked after by Chris Martyn, all I can say is that this is a genuine and friendly company who I would deal with again in the future.
R Sargeant

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough regarding…

I cannot speak highly enough regarding Tom Boyns (and the rest of the teams) professional service. From the time my daughter and I walked into the showroom, we were greeted with warmth and friendly staff. Tom went above and beyond. Nothing was too much trouble. I've been going to Stebbings for many years now, and have always found them professional, friendly and willing.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service for car sales

I found the representative Tom Boyns very helpful and knowledgeable and patient . He made the whole process of buying the car straightforward . I would highly recommend Stebbings as a company and express thanks to Tom for his help

25 September 2025
Unprompted review
Rated 5 out of 5 stars

i would just like to say from the time…

i would just like to say from the time i hit the showroom i was greeted with the upmost respect and Tom Boyns took us in the back to show us the car nothing was too much trouble
the whole experience with Tom Boyns from start to finish was so easy and everything was explained to me in depth very pleased with my experience of buying my first car

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Chris

Fantastic service from Chris, very professional and efficient-would definitely recommend. Have previously bought from Stebbings and again very very happy with the service provided!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience very well could have bed

My experience very well could have been a one star if they didn’t handle me with such care.
Recently brought a car from them but unknown to both parties the oil rings would go bad leading to engine failure on a car with 75k miles.

After telling sales manager Tom how I felt as I wouldn’t want a repair but a new car he helped me. He was quick caring and professional. Treated me like family couldn’t be happier.
He passed me to Charlie and I received the same treatment.

I never have a bad thing to say about this dealer would highly recommend no matter your budget.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Buying A Car

When I arrived to see the car I see on website Chris was very helpful and polite I took car for a test drive and when I got back Chris sorted out all the paperwork what was needed after a few days Chris phoned me to give me updates on when I could collect it.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, very smooth, simple buying process. Explained everything very well, and overcame any hurdles. The car is great and Chris was excellent at speaking over all the details with me.

Would definitely recommend Stebbings, especially Chris.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been looked after by Mr Andrew…

I’ve been looked after by Mr Andrew Ntege on my last 2 car purchases.
He and other staff at Stebbings have been excellent and made it very easy and less stressful during the bad times where my cars have been written off.
Andrew’s service has been perfect and I received a call a few days later from Andrew and he was checking how im getting on with my new car and I was asked if there was anything else he can help me with. I have recommended stebbings to friends and family and I’m sure I’ll be coming back next time. Thank you Andrew and the rest of the staff at Stebbings.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Stebbings

We were looked after very well from start to finish and all our queries about the car were sorted without any fuss thanks to Andrew Ntege

31 August 2025
Unprompted review

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