Stebbings Reviews 

418
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making the car-buying process smooth and pressure-free. Many appreciate the excellent customer service, noting clear communication and helpful guidance from initial inquiries to vehicle handover. The overall experience is often described as effortless and pleasant, with people feeling well-looked after and respected throughout their purchase. However, some customers also noted issues with product readiness, such as vehicles not being fully charged upon collection or having unexpected marks. A few reviewers experienced delays in resolving problems like AC faults, unfulfilled promises regarding paperwork, and difficulties with email communication, leading to feelings of being unheard or misled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently praising the staff for their efficiency, knowledge,... See more

Product

Customers had positive experiences with product, often praising the excellent condition of the cars and the... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional staff who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What fantastic service I received from the staff at Stebbings. Friendly, smily and so honest and upfront with their sales and numbers. Both Tom and Tom were especially helpful, no pressure from them w... See more

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(418)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you!!!

A brilliant, easy car purchase. Thank you to Thomas Boyns who especially made it easy for a person who doesn't enjoy buying a new car.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Sales great, aftercare shocking

Sales great, aftercare/warranty - you end up pushing yourself to get things done. No communication. No updates. Awful experience - still waiting for paperwork from a job 2 months ago - avoid

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Vehicle purchase.

Great selection of vehicle, pleasant welcome from staff, clean, bright modern building, fair deal reached, and all questions answered. Tom was helpful and professional during our dealings, no pressure involved.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent condition and very competitively priced. The facilities and service from Stebbings were superb. We never felt under any pressure, and our sales advisor Charlie was incredibly helpful and patient. He went out of his way to ensure that we were totally happy with the car and made the whole process as stress-free as possible.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought my new car from Stebbings today…

Bought my new car from Stebbings today ! Delt with 2 of the best car salesman I’ve come across !!
Tom and Charlie were very knowledgeable and very polite in what they done was a pleasure doing business with them . Keep up the excellent work lads !!! Fantastic!!!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Following a bereavement I needed to trade in 3 cars for 1. Tom Boyns helped me achieve this, he was so helpful, kind and supportive throughout a sad but necessary process for me. I can highly recommend
and would like to thank Tom and also Stebbings.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Couldn't rate Stebbings any higher. Charlie made our process of buying a car so easy. He explained everything and answered any questions we had.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Chris at Stebbings

Stebbings is local to us and has an incredible selection of cars. I loved the accessibility of trying as many models as we liked to find our perfect fit.
Chris was our sales manager friendly and personable from the off.
Without pressure he walked us through the purchase procedure and answered our questions with professionalism. Chris had to take bereavement leave, yet left us with clear accessibility to the sales team. Who supported our questions with equal merit.
Chris returned early during his leave in order to facilitate a smooth purchase on our behalf.
We experienced a few clunky processes through no fault of Chris or Stebbings, but Chris managed these issues collaboratively with his team and problem solved to a prompt and successful conclusion.
Aware of my tight timeline, Chris and the team endeavoured to do their best at pace, enabling me to meet my target.
He insured we had all relevant information to hand and relayed purchase receipts in a timely manner.
Everybody, I encountered at Stebbing‘s, face-to-face or on the telephone showed the same friendly professionalism.
It’s always nice to receive a thank you, but I think Chris deserves a special mention, THANK YOU chris. Your customer service was first rate.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased my amazing mini…

Just purchased my amazing mini countryman from Stebbings. Charlie was absolutely fantastic. He was very friendly, knowledgeable and didn’t make me feel pressured to make a decision in the slightest. Thanks again!

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Turning over a new LEAF...

In urgent need of a car having been without one for almost a month due to a TP writing off my last one. Two failed purchases with other dealers. Found out about a car being sold by Stebbings in the morning, and by late afternoon I was driving it home, having being able to divert my train journey home from a work engagement, Tom was very well-organised and professional. He made sure I had everything I needed and even if there was a question he couldn't answer, he made sure he found out - no winging it, just honesty about ensuring he got everything right. He was very knowledgeable about EVs and so I was buying a Nissan LEAF with confidence. He made a nice cuppa to-boot! Thanks to Tom and Stebbings for finally getting rid of my car-less anxiety. Recommended!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Stebbings provides excellent sales service.

The service Stebbings provides is invaluable when considering buying a car. To have the opportunity to be able to compare different makes & models on one site is brilliant.
The affable sales team are helpful and well informed. The purchasing process is slick and comprehensive, and Chris Martyn clearly explained all the available options. Transfer of the V5C and completion of the vehicle tax was completed online by Chris at the time of collection. And the car was immaculate.
What more could you ask for!

7 November 2025
Unprompted review
Rated 4 out of 5 stars

Chelsie

Just to say Thankyou to Chelsie for her professionalism, overall her attitude was greatly appreciated and her service was excellent

31 October 2025
Unprompted review

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