Starr Luxury Cars Reviews 

186
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

He was late! The driver came semi-undressed with his shirt fully unbuttoned and no tie. He was very reluctant to remove an empty plastic box from the boot, for me to place my luggage there. He was als... See more

Company replied

Rated 5 out of 5 stars

Starr Luxury Cars did a fab job for us - my business partner retired on Tues 30th April and I ordered the Rolls Royce ghost to pick him up from home and bring him to work and after some celebrations... See more

Rated 5 out of 5 stars

Excellent from start to finish. We needed a second car for 5 days for a family trip and actually changed to chauffeur service half way through. Adam was extremely accommodating with our ever changing... See more

Rated 5 out of 5 stars

Decided to hire a car at very short notice - I emailed them at 2pm and car was delivered to my home by 6pm. Process was all very smooth and the deposit was cleared back to my card within the 7 workin... See more

Company details

  1. Car Rental Agency

Written by the company

Welcome to Starr Luxury Cars, the UK's Leading Luxury Car Hire Specialist. View our luxury fleet and hire your Luxury Car today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

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4.5

All reviews

(186)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maybach Chauffeur

Communication from the beginning to end has been excellent. Our Chauffeur driver delivered superb service on every aspect & they catered to all our requests, making this a bespoke, personal experience.

13 August 2019
Unprompted review
Rated 4 out of 5 stars

The vehicle was delivered on time and…

The vehicle was delivered on time and was clean and filled. Criticism would be that it would have been nice to have had a explanation of the vehicle, warning lights, how the auto gearbox worked etc. I conducted most of the interaction by email, it would have been quicker to speak by phone. My email request was for 2 days, yet they worked on basis of 3 days. Staff delivery and collection were smart and well mannered.

5 August 2019
Unprompted review
Rated 5 out of 5 stars

Great company! Highly recommended

Adam form Star was brilliant arranging everything. He was very professional and had great communication. The drivers arrived in plenty of time and the bride, father of the bride and the bridesmaids loved their transport.

4 August 2019
Unprompted review
Rated 5 out of 5 stars

The ordinary made magical.

The service was 5* from the beginning. Umer and Judain were so friendly and professional and looked after us. I was very impressed by
both vehicles and the effect on my daughter was amazing - just as I had hoped. The journey home was delightful so calm and relaxing. What would normally be an airport pick up was made into a really special occasion. If we have need of this service again, we shall certainly come back. And we will give strong recommendations to our friends. Thank you for our magical day.

23 July 2019
Unprompted review
Rated 5 out of 5 stars

Hired a car to use as the wedding car...

Hired a car to use as the wedding car for my nieces wedding. The service was first class. Any enquiry was answered promptly and they could not be more helpful. The car was delivered on time and was perfect for the occasion. Would definitely recommend for anyone that needs to hire a car a cut above the usual type you would get from one of the larger hire companies.

13 July 2019
Unprompted review
Rated 5 out of 5 stars

Starr Luxury Cars were amazing

Starr Luxury Cars were amazing! The level of service and response time was very professional and speedy. Working with Adam, he was amazing in ensuring exactly what I was requesting in a pinch. The vehicle quality and driver's professionalism is exactly what our clientele looks for. I will definitely use them again for luxury transfers big or small in London.

8 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. We needed a second car for 5 days for a family trip and actually changed to chauffeur service half way through. Adam was extremely accommodating with our ever changing plans and our driver James (JamJam to our daughter!!) was fantastic going above and beyond with all of us. Thank you!!

7 July 2019
Unprompted review
Rated 1 out of 5 stars

Do not use!! Rude and late

He was late! The driver came semi-undressed with his shirt fully unbuttoned and no tie. He was very reluctant to remove an empty plastic box from the boot, for me to place my luggage there. He was also bold enough to look displeased when asked to quickly stop at another part of the building to collect my belongings. He also spoke rather rudely and asked many personal quaestions, making the entire ride very uncomfortable for me.

7 July 2019
Starr Luxury Cars logo

Reply from Starr Luxury Cars

Ike Ordor here, founder of Starr Luxury

Thank you for your taking the time to write this feedback, we always value our clients opinion, both positive and negative.

Upon your initial complaint via email just a couple of days ago, I responded and apologised profusely with request to give us a chance to improve on our service and also informed you I will be investigating this personally and addressing our chauffeur. I contacted you several times via phone but you advised your assistant will be in touch, whom I never heard from.

Having spoken with our driver at length, I was surprised to hear that you were not in our vehicle on the day, neither have you ever been in any of our vehicles. Instead your fourteen year old son was the passenger - something which you neglected to divulge despite how elaborate and detailed your complaint was. This immediately concerned me and cast aspersion as to the legitimacy and/ or accuracy of your version of events. Nonetheless, I wouldn't be doing my due diligence had I discarded your 'feedback' altogether.

On the hottest day of the year, our chauffeur turned up wearing a suit whilst in the car, but proceeded to take off his suit jacket when assisting your son with his luggage. It is absurd to suggest a "chauffeur in a Rolls Royce turned up with shirt fully unbuttoned/semi-undressed", not even the worst of uber drivers will attempt this fit. The small plastic box you refer to, is a box of ribbons, and a pair of scissors for our wedding clients to have an immediate ribbon service on request if required without informing us prior to arrival. Another point I can not accept that faulted your experience.

Your review is both untrue and unfair to our chauffeur, mean spirited towards my business, and ill-mannered towards me, given that I have attempted to engage you several times.

AGAIN, I welcome the opportunity to discuss this with you further, I believe you have my details as I have already extended this to you personally.

Rated 5 out of 5 stars

ABSOLUTELY fantastic

ABSOLUTELY fantastic. My daughter travelled on her own. The chauffeur was kind and chatted to her and she was really chuffed with the drinks being offered on her journey. The car was also better than
Imagined.

6 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent response at short notice.

Excellent response to a short notice requirement which was turned around quickly and efficiently. Good choice and availability of cars. Our chosen car was delivered to our door and collected on time. Great motor! Good and pleasant communications throughout. Not the cheapest but the quality of service was very high.

3 July 2019
Unprompted review
Rated 5 out of 5 stars

Best luxury car rental service

Courteous, polite, went above and beyond, amazing car, communication and just the entire experience!! We will be using you again. Thank you so much. Our chauffeur was nothing short of fantastic. Highly highly recommend 🥂

21 June 2019
Unprompted review
Rated 5 out of 5 stars

The service we received from Starr…

The service we received from Starr Luxury Cars was amazing from start to finish. They provide a friendly and personable service, they are flexible and very accommodating to any request. The office team were so helpful. The driver was so lovely and went above and beyond the main brief.

18 June 2019
Unprompted review
Rated 5 out of 5 stars

Wow.

The pickup from Heathrow in the Monaco Sprinter was the massive cherry on top of a birthday surprise for my girlfriend and her 3 best friends return from Santorini, Greece. Words fail to describe their surprise and jubilation upon seeing this beauty to behold. I saw the video and the vehicle looked so shiny my eyes started to water! Thank you so much Starr Luxury and a huge huge God bless you to Phill for being so incredibly courteous and getting the girls home safely! Highly recommend!

P.s. although wouldn't advise I booked the day before and they delivered!

20 May 2019
Unprompted review

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