Sports Direct-international 

Sportsdirect.com are a terrible company, with zero customer service and questionable practices. On two occasions they have sent me the wrong size shoe but they refuse to reimburse the cost of postage to return the items even though this contravenes the sale of goods act. We had been loyal customers but will not use them again, nor will we recommend them to any of our friends.

Disreputable, dishonest, incompetent and downright crooks. I have placed 3 orders this month, 2 of those orders arrived with trainers the wrong size to what I had ordered. I made an order yesterday for clothes, they had an offer for Puma t-shirts, 3 for £15, the shirts are £7 each. I received a message a few hours alter telling me that an amendment had been made to my order because one of the shirts was out of stock (They are still advertised as available). I then sent an email back to ask if I could select another colour or size that was still in stock so that I would not miss out on the offer as that was the reason I made an order, I received no reply. I then contacted them via Facebook and received an answer this morning and the news wasn't good. They would not allow me to pick another shirt because they don't make amendments to the orders for some absurd reason. So basically now I have had to buy 2 shirts for £14 instead of 3 for £15, they have quite sneakily circumvented fulfilling their offer of 3 for £15, losing only a £1, very shady, I will most certainly now not be accepting this order and in future I will be taking my business to a more competent and reputable retailer who is willing to help its customers instead of fleecing them.

This company is the modern day equivalent of a workhouse. The clothes are substandard and made by modern day child slaves, Their staff are also so underpaid and unappreciated that they can't be bothered, right from the warehouse floor to the stores and the 'customer service' department. They are rude, obstructive and deliberate in following their instructions to con customers out of their money.

BE WARNED, if anything in your online order is messed up (low value £10 items or even expensive £200 items) you will NEVER get the items once the robotic ordering system has been marked as completed/delivered, you will also NEVER be refunded either through them directly or via paypal etc. Part of their business model is to refuse refunds, time waste, fob off and not replace anything if they mess up, all extra profits for their slimey shareholders. Why anyone would invest in a company that steals from customers and exploits vulnerable children on a routine basis.

If customers get in the way of easy profits they are abused, ignored or fobbed off for months. I'd say this company is a joke but it's not funny in the slightest.

Ordered two items never received emailed about them and had no response so emailed again to have a reply saying to describe what the items where and that it would be dealt with still nothing I have sent a further 6 emails and no reply took money from my account for goods but no items stay away this has been 4 months ago and I’m still chasing for my items

I ordered shoes from Sports Direct and paid for next day delivery. The delivery driver from Hermes did not turn up the next day but 2 days later and allegedly left the order with a neighbor. The neighbor does not have the order and neither do I. I have been asking Sports Direct for a refund for 1 month with no resolve. The have simply told me to go to the police.

I did not authorize my order to be left with a neighbor. At this point it is the responsibility of Sports Direct to refund me. Now they just ignore me.

Under the Consumer Rights Act and the Consumer Contracts Regulations, the goods remain Sports Direct's responsibility until they are received by me. At this point they have not so I want my money back.

Awful customer service, looks like a warehouse and it is a rip off. I ordered some football boots the other week when the boots came I played a match in them and they ripped although they were the right size. I went back to Sports Direct with the receipt and they wouldn’t refund me

Poor service and bad attitude from the staff. Bought a football for my son but realised it had a split in the leather when I got it home. When I tried to return it I was told there were no refunds available and given the attitude of the staff I didn’t really want the credit note that they offered.

Nothing but bad experiences, delivered shoes in the wrong sizes

Payment taken £38.98 but no order confirmation and no respond to two emails. Now have to wait 8 weeks to get refund via credit card company!!!

Cheap tat sold and shops too full no room to move. Shop elsewhere.

Yet another huge company who takes your money. Then when you have a problem they dissappear completely and send you through the most soul destroying round about of unanswered emails and calls. In the end you get nowhere and just give up out of shear frustration at their insanity inducing incompetence!
Sent an item back months ago. Still cannot get a refund despite proof that it was received back by them. Given up now!

Disgusting service. First order had missing items and they grudgingly replaced them. Second and most recent order isn't here yet despite paying for next day delivery on Thursday the 31st of August and its now the 3rd of September! Would not recommend them to anyone. Tried phoning and emailing them but they have 2 numbers one which costs you 7p per minute and they keep you holding on forever (to make more money I presume) and a number beginning with 03 which they never answer. Emails you get back just say Order Dispatched and they give you what you already have ... a tracking number they don't deserve to be in business. Make sure you pay with pay pal and open a complaint at lease you should get some money back for the theft of money for next day delivery. Totally disgusting company!!

Diabolical from Mike Ashley. He is unfortunately toxic. I feel bad for the people who work in any of his businesses that they are associated with him. It would be better for all concerned if he was to sell up and move on.

A disgraceful company which is ran terribly from top to bottom. Awful treatment of staff.

I made an online purchase from sportsDirect, I did not receive any kind of confirmation of this purchase, despite giving them my email address and mobile number. After three days and still hearing anything! I tried calling the customer service number (finally answered on day 2 of constant dialling) for the Trowbridge store that I had selected it be delivered to. I explained the situation to the manager who promptly asked for the order details from my email!!! Not sure what part of it he didn't get. I received Nothing!! Come on SportsDirect this is shocking!! You took my money from my account the least you can do is acknowledge your customers. Hence to say this caused problems when I tried to collect my package
(I also paid a £5 delivery fee to their store). I did not even recieve a text or message of when to collect. I was also surprised at the irritated attitude of the in-store staff, who really were very unapologetic. Totally disgraceful attitude to customer care, even the Manager was unhelpful, He did not want to hear anything I had to say, telling me it's often like this. I'm thinking Oh.. do you mean SORRY for my inconvenience. Customers pay your wages you know, don't take us for granted or fools! So out of the 3 items I purchased 1 needed to return one item, and surprise, surprise no return receipt is given to me, they have my money and their item and I have no proof of it's return. POOR, POOR, POOR!!! I WILL NOT BE BUYING ON-LINE AGAIN.

I wanted a pair of Adidas trainers that I saw listed on their website. So I visited a nearby store to make the purchase. There was a £20 difference in price from their website vs the price in-store. Isn't this false and misleading? On the website the said trainers were priced at £40.00 but in-store the same trainers were priced at £60.00 - When I questioned this I was told by the member of staff they couldn't do anything about it? IF YOU ADVERTISE A PRODUCT AT ONE PRICE BUT ACTUALLY SELL AT A HIGHER PRICE THIS IS MISLEADING THE CONSUMER. What a shambles of a company!

One of the worst companies ever. Pay cash and according to law you get cash back. Not with this business. Credit note and that's it. Disgraceful

Awful full of sh't company.

Absolutely awful customer service. Poorly trained staff,cheap poor quality brands on sale. Won’t ever set foot in the place again. DW Sports is far superior in every way.

Not good, recieved wrong items with wrong sizes. Get out