Sports Direct-international 

Inside the stores everything are on top of you, prices so cheap for some gear that it must be fake. Owner talks rubbish, underpays staff and overworks them

Very poor company, treat staff terribly, owner talks a load of nonsense,

I have ordered from sports direct multiple time and had really good service. Quick delivery and up to date tracking information!

What you read is here is TRUE.
If only I had read the reviews prior to placing an order as the service is simply appalling, that term is putting it lightly. At each and EVERY level of service provided, each member of SD has been trained in a manner that is not acceptable. The old dogma that the customer is always right has not even entered there vocabulary whatsoever.
They do not listen, have no empathy, blatantly discourteous, iniquitous and atrocious service at such a level they do NOT deserve trade/customers in to-days society.
The General public are being taken advantage of by SD due the current level of austerity here in the UK.
For SD representatives to address customers in such an ill-mannered, impolite, discourteous and disrespectful fashion is TOTALLY unacceptable.

the shoes didnt fit so i traipsed down to SD stratford to be told i cant return them, i can only get a credit note. The shoes cost 90, you know how hard it is to spend 90 in SD - i got there once a year. Now i'm trying to return by post at a cost to me with no instruction just a barcode. Can safely say once ive dont his i will never use SD online again and never spend more than 30 if i do.

Customer service is abominable. Paid for next day delivery and was three days late and nobody replies to emails or answers the phone so i can complain about this. The quality was average, too.

Yet another company that expect a good review whilst employing ignorant rude staff. But you get what you pay for don't you Sports Direct?

Bought a jacket and asked for it to be delivere to my nearest store it took seven days. Ordered another jacket for home delivery next day. No tracking or dourier details available. Complete bomb scare. They need to become more customer focused. Will not be useing again.

I purchased children’s school shoes and after only 5 wears the 2cm thick rubber sole had split. I tried to return to store where I was told my 6 year old must have ripped them?! When I explained that he wasn’t physically strong enough to do such thing it was insinuated that I had had done so myself. Any parent who has spent £20 on school shoes to have them fall apart after 5 wears will know how ridiculous their allegation sounds. I simply wanted a replacement. What’s worse is customer service reinforced this sentiment without even seeing the shoes in person. This was after taking more than 8 days to get back to me. An utter farce. Please don’t spend any money here. The multitude of bad reviews should tell you this isn’t an isolated incident.

I placed an order for over £350.00 as I was kitting out a group of work colleagues with new uniforms and Sports Direct seemed the best option.

How wrong I was!

The order arrived on time, however some of the clothes were that ill-fitting they were unwearable and would have to be sent back.

I sent they back at my expense along with a note explaining that I shouldn’t have to pay for the return due to the quality of the clothing.

I have just received an e-mail back from Sports Direct saying I have returned the clothes “due to me changing my mind”???

A second order we placed (it was done at the same time as the first, I’m not a gluten for punishment) did not arrive, it had been lost in transit.

Despite this not being my fault, this latest incident has dragged on for an additional 2 weeks and I am still no nearer a conclusion.

As a company Sports Direct is without doubt one of the worst I have ever used, I just wished I’d read the reviews of others before I ordered.

Awful customer service instore and you have to PAY to return items back to them for a refund. Aswel as 4.99 delivery charge

I cannot understand the amount of bad reviews. I have orderd so many times and always been happy. The text match the product, great prices, fast delivery, never ever any issues. Guys I love you and I wish I could give you more then 5 stars. Just got my latest order it took 5 days UK - Malta (orderd on a weekend even). So I will just keep returning to you!

I ordered a pair of trainers online which were too small and sent them back to warehouse for next size up which were in stock online. However I received an email to say they were out of stock. I checked the website immediately and saw that the size I needed was definitely in stock and I would have bought them there and then but I noticed the price of the trainers had increased. I have tweeted them and emailed customer service several times-still no response. I would ideally write off shopping there again but unfortunately have a credit note of over £100 from a previous shop which needs spending as I was not told the returns policy and when I checked with the cashier before purchasing to ask if I can return if the items didn’t fit, he agreed. I should have specified ‘refund’ rather than ‘return’, in retrospect. Disappointed in lack of response from customer service. Don’t really know who to go to to sort query out.

Iv seen so many bad reviews on this about sports direct, iv ordered of them loads of times.
Items are of good quality always fitted and the delivery was quick.
Deffo recommend.

Left £45 down after returning unwanted trainers right before Christmas. Given a credit note but I don't want anything else from the store just my money back to go elsewhere. What an absolute joke! After this experience I will never buy from them again.

Rude Girl at the Parkhead Branch. On the 22ND november at 9.20am I presented the girl at the Cash Desk with some socks and asked her to confirm they were adult size. At that point she sighed, blew her cheeks and then she walked away and commenced typing on her phone. VERY RUDE... wont be stepping foot in there again.

Will not go in store because of poor staff and no refund policy.
Ordered 3 items online (good price). Paypal communications were the only e-mails I recieved. Of the 3 items that arrived in reasonable time, 1 was satisfactory, 1 was too small and not as expected and the 3rd was damaged. I followed the proceedure to return 2 items at my cost. I contacted customer services to advise them of my actions by e-mail, no reply. I have recieved a paypal e-mail of the partial refund again in reasonable time, and again nothing from Sports Direct. I have given 2 stars because of the reasonable delivery and refund times, at best otherwise they deserve 1 star or less. This company has no customer service online and vertually none instore. I will avoid using them in future and would advise other to do the same. I do not want to be swamped with pointless e-mails when buying online, but I do expect acknowledgement of order/payment, and dispatch of goods. If I contact the companies customer service department, at least acknowledgement of that. At best, if you chose to deal with this company you may recieve cheap goods and very poor servce levels, at worst nothing and a lot of stress and frustration.

Went into the Bull Ring Birmingham store to buy two new pairs of boots, after a while of trying various boots on I chose two pairs and found an assistant to buy them, he sent for the new pairs from the back and when they arrived he opened the boxes to confirm they were the ones I wanted, he then literally threw them into the boxes and took them to the till where he dropped both boxes and the boots just fell onto the floor, he then cursed and threw them back into the boxes and walked away.....walked away, he was obviously not in the mood to make a sale so I just walked out, I wasted half an hour trying two pairs of boots on just for some young lad to cast them aside and walk off in a huff, you couldn't make it up, obviously the headlines about low wages and low morale are absolutely true.

Really bad customer service, horrible post purchase.

I bought a Karrimor xxL walking trousers in a shop. It was a comfortable/loose fit so I went on line to Sports direct and ordered Karrimor xxL walking shorts. They arrived ...unfortunately I'm not a Hobbit....they were over 4" (11cm) shorter on the waist than the shop bought Karrimor xxL's. They asked me for photos which I sent and show clearly the difference alongside a tape measure. It was like dealing with a legal team determined to make life hard. I have no confidence that if I fund the registered return postage, that they willvaccept any fault. So I'm off to a charity shop and feeling sore. Be carefulvwith this shower. They never acknowledged my photos either.