Sports Direct-international 

I really like Sports Direct (I am based in Ireland), I always find great deals. The website experience is smooth. However, you pay around 7 or 8eur for the delivery, and there are no free returns, so you better be careful, or you end up paying a lot if you have to return goods. The online customer service was quite efficient on my request though, which is nice.

Ordered some stuff next day delivery. Mo delivery 2 days later. Money taken and theyre saying they dont recognise the order number despite me sending them screenshits of order confirmation and it saying with courier and money taken out of account.Theyre going to lose a lot of business because of this.

I ordered a pairs of black and red leather Velcro trainers, I received a pair of black, nubuk tie up trainers! Completely different to the image on the site. When I complained I was told that they ‘deliver randomly for design and colour’ apparently this is a disclaimer in the description however to show an image is completely misleading. They might as well write ‘lucky dip’. I ordered several times from this company with varying success. I will absolutely not be ordering again.

I order a pair of joggers and received a totally different pair that was not even on the website

I would give zero stars if I could! Just done an order they grabbed the money and £5 postage emailed me 5mins later to say the sliders were out off stock but there still posting a poxy vest top and charging £5 to post it!!! And point blank refuse to cancel my order!! There an absolute disgrace and snakes

Would prefer to give no stars as they have been the worst online shopping experience ever.
Paid for good and next day delivery 6 days ago, no updates and 2 standard responses later no further forward.
As far as I am concerned they are guilty of theft, thus by taking my money and deliberately intentionally depriving me of my item amounts to theft.
The fact that you cannot ring them proves how bad they are. They need shutting down and investigated properly, as I have requested a formal complaint several times and they just ignore it.

Ordered 2 items for my son.paid as you do.5 mins later email. 1 item not in stock.to me thats fraud and deception.why sell what you dont have.contacted customer through email as they dont answer any phones.and there reply you cant change or cancel an order.never use this outfit again..

Had an annoying customer service issue a few weeks back, took a while but they did get it sorted, not great but no bad.

After 4 weeks of sending the same email in the customer service app and getting the same automated response I am trying this method of communication.

My order was cancelled by sports direct and the .97p was returned to my account - great 👍🏻

However, the bulk of the money was my 11 year old daughters £50 gift cards. We have not had any response to when we will get a credit to be able to replace these gift cards so she can order her gifts from October!

The gift cards no longer are valid so I threw them away.

Very unhappy with this company and trying to teach my children about customer service.

I got an item in the wrong color. sent pics and everything, in multiple e-mails for 2 months, but just got ignored with a "we'll get back to you" emails.

Also, they have very bad agreements with shipping and customs, I ended up paying 150% over the actual cost of the items.

From what I see in Glassdoor about half of the employees hates the place, so no wonder the service is so bad... Save yourself from this misfortune and order from a buisness that cares and respects their costumers and staff.

Looks like this is a very common theme.
Made an online purchase two weeks ago and am yet to recieve.
Says 24 hour delay on the Hermes tracking but never update since and never delivered.
Sports direct have confirmed Hermes have the order but cannot tell me when it will be delivered.
Raised a complaint and was offered 10% off my next order. Do they really think I will use them again.
This is crazy.
My money is sitting in their bank account but they are not prepared to resend the order.
Would never recommend them. Only used them myself as I was given a gift voucher.

I bought some clothing items but one of them was faulty and a few others did not fit. Bear in mind that I had already paid £4.99 postage to receive these items, I paid around £4.00 to return the unwanted items (including the faulty one). Now sportsdirect is refusing to refund my postage fees. I had to contact them before they agreed to refund my return postage but they do not want to refund the original postage I paid for the faulty item. Their argument is that I did not return the entire order which is very silly. Surely, this is good for them because they made a sale. Returning the whole item would mean that they do not make any sale and yet would have to refund both postage paid. I have emailed them one last time to demand my refund for both postage or I will report this to trading standards. I will wait a few days for their response and if they still insist, I will take it further. I know that this is only a few £ but for me, it is more about principles rather than the cost. Retailers should take responsibility where it is due.

Complained 2 weeks ago that despite paying for following day delivery I had email following morning saying it wouldnt be delivered until following day nö refund for the express postage complaint got a case reference and nothing else this isnt first time they have turned me over it wont happen again terrible customer services

Absolute joke. My delivery has been delayed with myhermes for nearly a week now. Twice I have emailed twice I receive an automated email with tracking info telling me the package is delayed. Asked for a refund as it was getting silly now. Received the same automated email. Shocking.

I purchased a treadmill in October 2019 from SD. After two failed attempts to repair it after a fault developed in April 2020 I was told it needed another part which they would not obtain until late November 2020. This was unacceptable and after multiple emails and the threat of legal action they agreed to collect the treadmill and issue a refund.
The treadmill was collected on 17 November 2020. No refund followed- I was told it would take 14 days- but no sign of a refund.
Then they wanted to check card details for refund-still nothing!
After further emails to customer service I was told they could not do a refund to a card- asking if cheque would be ok?
I confirmed this and was told cheque in the post(early December)
Further emails to say nothing received-advised would take 2-5 working days- Nothing!
Then told incorrect information- would take 14 working days- that was 3 weeks ago and still no cheque or feedback from customer services.
I have now been waiting 93 days for the refund since collection of the treadmill!
I am commencing legal action for breech of contract.
Without doubt the worse after sales and customer service I have ever experienced. Suggest AVOID SPORTS DIRECT AT ALL COSTS!

I purchased an Under Armour Tracksuit from SD. Obviously the product is branded so is of excellent quality. I purchased this in their ‘sale’ so absolutely no complaints about the price. It took three days from placing my order to receiving my goods. Not too bad but, given I paid the princely sum of £4.99 for delivery, I would have expected to have received it next-day. In comparison, it is quite possible to get free next-day delivery from several online retailers so people need to be careful and make sure they are comparing the overall cost of their purchase. The other thing about Sports Direct is that the amount of emails you receive from them on a daily basis is ridiculous. Some days I receive four emails offering me stuff I don’t want. This level of annoyance kind of puts you off using them

This was sent to me 14 days ago. Nothing has happened since.

Good Afternoon James,

Further to your Trustpilot review, we are sorry for the inconvenience caused as a result of the delay with your parcel.

As a result of this I have refunded the delivery cost back to you, Please allow 3-5 working days for this to process.

Kind regards

Christopher

Beware! If you want a refund you won’t get one. They only do credit notes/exchange 😬This is despite returning the item within a day of purchase and having the receipt. 😬 what sort of company won’t give refunds in this day and age!

THREE times Sports Direct have sent my order incorrectly. I ordered size 16 and three times they have sent me size 18 loosely wrapped in a bag marked size 16.
The first incorrect order I paid postage to get the item back to them for exchange, and I am still waiting for a refund, in this respect.
So in conclusion, I am going on holiday without the item I ordered, I am left with a pair of leggings, which are too big for me and I am out of pocket on the deal.
DO NOT DEAL WITH THIS COMPANY.

Did not enjoy my experience shopping here at all. Keep your money or shop at a more reputable sports shop. Better still, keep it local and keep small businesses going, think that's what I will do in future.