Sports Direct-international 

Horrible experience, the same price, so not cheap to take this shit. Customer service and rude and telling lies to get rid of you, had experience with ‘ worst customer service experience in history’ called Syed.
He ended up the chat without telling him what I need. Gave me new information hidden on their website to say that NEXT DAY DELIVERY can take up to 14 days 😂
THIS IS A JOKE !!!!!
His colleague who told me I can cancel , was basically lying to me.
Asked for feedback, never received it.
Never buy online from this place, and honestly their products are low quality and fake anyway so perhaps should avoid them completely.
Now my child’s football kit that I bought long time ago to arrive before the WC will arrive some time before the tournament ends I hope or maybe after 😡.
A real shitty place ..

I bought a pair of Nike shoes from the store in Aintree, Liverpool, about two weeks ago and unfortunately one of the lace eyelets snapped after very light use. I went back today not really knowing what to expect, and Luke on the shop floor was absolutely brilliant. He listened properly, checked everything quickly, and swapped them for a brand-new pair on the spot with no fuss at all. He was friendly, polite, and made the whole thing really easy.
It’s rare to get service that good these days, so a massive thank you to Luke and the team. I’ll definitely keep shopping here because of experiences like this. Highly recommend!

Delivery week late evri worst company in great Britain ,don't buy from sports direct as parcel will be late guaranteed ,why a big company like sports direct use such a cheap Delivery service? Destroying there own good name seems bad business to me .

Bad. Incorrect item deliverd

Hello, I need my package urgently. I have to leave the United Kingdom tomorrow. I live in France.

I recently purchased the Apple iPhone 16 Pro from ‘Outlet Prices Direct International’ and was thoroughly impressed with both the price and service. The deal was one of the most competitive I found online — significantly lower than major retailers — and the product arrived brand new and exactly as described. Communication was prompt and professional throughout the process, and delivery was quick and secure. I highly recommend ‘Outlet Prices Direct International’ for anyone looking for genuine tech products at unbeatable prices. Will definitely shop here again!

Ordered Mario cart race track the cars was missing and tryed messaging them but coming back with different answers and still not resolved never buy again very poor customer service

I ordered some new trainers at the beginning of September and I never received them. They were due to be delivered by Evri and they were left at a depot somewhere. Sports Direct have been so incredibly poor. They logged my complaint and said it had been passed to the relevant department. There is no telephone number to contact them and chat function is terrible. I used the chat function and was told (by automated message) that my query was being dealt with by a member of their team. The money was taken for the order and there is no sign of me ever getting the product or a refund. I was sent an automated email to review the product in their website, which I stated it had not been received and I was dissatisfied. Sports Direct responded to say the review would not be published. I am so frustrated, I'll never order from them again.

Got the wrong golf club, contacted customer service to change it. They never replied to my email. Left a review of the order and they deleted my feedback.

Never again.

Absolute disgrace of a company. They sent me the wrong jersey and I have been trying for 2 months to get reimbursement for having to return the wrong jersey. Everytime they say 7-10 working days which is a joke because they havnt even sent the reimbursement. I will never shop here again. Their customer services team just keep saying that they are looking into it which is a lie.

5 stars for the Sports Direct Team via Instagram namely Jessica and Rachael. They sorted my query within 2 days and updated me each day on what was happening with my order. The team I contacted via the chatbox was very slow and kept being picked up by a new person each time I would email back and kept asking me the same questions. The only consistent thing they did was apologise but never gave me any information on what was delaying my order. I finally received it after 2 weeks of waiting. Will never order again from here.

Sports World or Sportdirect or whatever they are called. It is a Russian company based in England, and when they send products, they are sent from England. Joking aside, I bought a pair of shoes online from them and now I can't return them. They won't help with a package label and I have to pay for the shipping myself. I think this is a very bad service, as I have to pay 70% of the shoe's value for the shipping, which I do not get back. So watch out, it's not the old Sportmaster. Order number: SDDK50001000115770.

Will never buy from sports direct again!
Overinflated delivery cost then the cheek of charging £4.99 for a return almost £10 in delivery costs which was 30% of the cost of the item.

So on the 9th May I ordered a wetsuit for my son from Sports Direct. I paid for this using a £30.00 Gift Card that he had received for his Birthday and paid the balance with my AMEX Card.
The wetsuit never arrived and apparently (after writing to Sports Direct several times), I was informed that it had been lost. I was subsequently informed that I had been refunded but NO refund was forthcoming. There is no telephone number for this cowboy outfit, you have to communicate by email with someone in another country, whose grasp of the English language is tenuous at best. Having no success whatsoever with getting my refund, I decided to go on Trustpilot and inform the world just what a disgusting company Sports Direct actually is. Despite having my name, address and order number (SD40000110203635), instead of just acknowledging how horrific their service had been and promptly giving me a full refund, they responded by asking me to 'reach out' to them so that they could resolve the issue, as they really put care about their customer's and the service they provide. So I 'reached out' to them as requested and no less than 30 communications later, I basically gave up as Sports Direct had still not refunded me . I contacted AMEX who immediately refunded my account having checked that Sports Direct had definitely NOT refunded it and today I decided to once again inform the world just what a bunch of thieves, Sports Direct actually are. Low and behold Sports Direct have responded to my post and once again, instead of simply refunding me, they have once again asked me to 'reach out' to them in order to resolve the issue. I really have not got the energy to do so, which is something that I imagine they hope will happen. SO WELL DONE SPORTS DIRECT, YOU HAVE WON, I DO NOT HAVE ANY FIGHT LEFT IN ME TO GET MY REFUND. I HOPE THAT YOU ARE ALL VERY PROUD OF YOURSELVES OF ROBBING MY SON OF HIS BIRTHDAY PRESENT! I HOPE THAT AT THE VERY LEAST, AMERICAN EXPRESS MANAGE TO RETRIEVE THEIR MONEY FROM YOU. YOU ARE JUST A BUNCH OF THIEVES THAT DESERVE TO GO OUT OF BUSINESS.

Ordered 2 pairs of shoes for an upcoming trip which have failed to materialise. They have been sat with EVRI for a week. Sports Direct only have themselves to blame for choosing probably the worst delivery company ever to have existed.

Recommend you look elsewhere for sportswear and check to see what couriers are use.

Been emailing Sports Direct all day, even wrote on Resolver. And got useless scripted answers. They keep saying 'hope you are doing well, hope you have a lovely day' all the while I asking them for a refund. Can't seem to get through to these brainless people. How hard is it to give a refund

Bought runners in January after a month of wearing odd time part of the runner fell apart, trying to get a refund is a nightmare, if they determine its wear and tear they'll send back which i'm guessing they will - robbers

Shocking Company, Shocking "Service"

If I could give this company zero stars, I would. Placed an order for a pair of sliders for my wife's mother's day gift. Their website is notorious (I've since learned) for changing your shipping address after you order. I checked before I ordered and it was correct. Placed the order and guess what? Changed to my old address. I contacted them 5 minutes after I ordered, only to be told basically tough! The order had not even been confirmed in email by this point. I emailed them and got some agent who clearly doesn't fully understand English as I got the same copy and paste response to each of my replies. So they are now knowingly sending my stuff to someone else's address. No effort made whatsoever to help. I've contacted my bank to report them as fraudulent and request a refund. Absolute joke of a company and honestly the worst customer service I've ever encountered! Convinced its these numptys behind the Glasgow Willy Wonka Experience. SCAMMERS

No customer service, received faulty item there is no customer service number, the webchat does not work, the emails are not read properly so you have no chance of getting your problem resolved, sent over half a dozen emails and the replies resolved nothing, would not recommend to anybody. Disgusted.

Ordered football boots for my son, wrong colour arrived, absolutely shocking customer service, no phone line to speak to anyone, impossible to return items, will never ever use them again!! Stay away from this company!!!