Sports Direct-international 

Order cancelled three times
I placed via the website and after a day or so I been informed that orders are cancelled !!
My concerns are are stocks not checked any way I was offered 10% + free delivery to compensate when I tried to use the code but it does not work. I have contacted the CEO of Sports Direct but he seems not to be bothered and staff keep telling me we are reviewing matters what a shambles how does this company operate ? There is ZERO customer service can someone act on my query rather than ignoring me I can see where the order negative are generating I feel such companies should not be allowed to operate !

Ordered two sizes of t shirts in two lengths smaller size fitted perfectly . Larger size at least two sizes smaller so returned as faulty ! Received an e mail stating items returned as “changed mind “ clearly just an excuse to not pay return postage @ £12+ .
Can’t get hold of anyone and all methods of e mail contact are faulty ... no send button etc !
Won’t be using these people again that’s for Sure

AVOID AT ALL COSTS

I've read some awful reviews on here..and I have to say I'm shocked that so many customers have experienced such misfortunes..
On my own personal experience though, I ordered 5 item's, paying £4.99 for delivery..personally my products arrived quickly..within their estimated timescale in fact. I am delighted with what I purchased also, everything fits perfectly and feels really comfortable..great quality of material also.. and if you shop sensibly, you will find some great offers and prices.. e.g the items that must go or their clearance sales. Sorry to hear that other's have had a bad experience, however for me personally it's a thumbs up from me.. Job well done Sports direct..👍👍

For such a large company I am surprised they only offer click and collect at 4.99 charge which is the same to be delivered to your home. Not only that but god forbid there is anything wrong with your order, it is impossible to obtain a refund - only an exchange and even that is like getting blood out of a stone. If you know exactly what you want, in the exact size, and don't mind paying a fiver for delivery either way then go ahead and order, but I personally prefer to order off official websites like Nike and pay a little more for easy refunds/exchanges.

Do not use! Paid £7.99 next day delivery. 1 T shirt marked abs the other wrong size. Had to pay another £4.20 to return. No reply to numerous emails and no getting through to customer services. Don’t be fooled by what looks like cheap prices as you will get done over by postage charges!!

Would give a zero if I could, don’t pay next day delivery, I write this review on day 4 of waiting for items and still no reply to ticket. No customer services contact on site.
1st and last time I will be using ( including all of its sister brands )

My 8 year old bought a putter and a putting machine from this disgusting company out of his birthday moneys they ripped him off sent only the putter I contacted them telling them that not all of the order was there they said it might have been sent in to orders my son payed extra for next day delivery so it should have all been delivered same day I have contacted them 3 times now this company doesn't care replying back I have put this now all over all social media sights for the general public to see how bad this company is taking a 8 year olds money from him and not sending all he had payed for will be contacting trading standards about this company stay well clear of them

Awful, avoid. Bought some walking boots for my boy. Whole sole came away in 4 months. Asked for refund with pics and they made me send them in for "assessment". They promised to refund my postage. I got refunded for the boots, but not the postage. Now they will not answer my emails.

Just been into direct sports in Milton Keynes on the outskirts found a new manager Laura very rude found a whole entire experience have only been open two days didn’t take long for them to be nasty and I’m polite I found a very bad customer service in the way that they deal with children and deal with the general public would recommend staying clear of the Milton Keynes store in Bletchley new management old management have now gone what were good the lady manager now who overruns the store is shocking needs training

I placed an order on the 27th March, Sports Direct sent the order in 2 parts and i have received 1 part but not the other. The tracking link to Hermes states this missing part is out for delivery and to contact the seller if any issues. I submitted a form on the Sports Direct website on the 6th April and again on the 11th April, both submissions were sent as I received an acknowledgement email but have heard nothing, I also reached out via Facebook where they claim a 1 hour response and heard nothing! There is no number anywhere to speak to someone about this. It is appalling that such a big company can treat customers like this

I have purchased a few coats and they have done ridiculously inflated start price maybe over £200 down to £30 or so then when they arrive it depends on the logo or name on it to the sizing one you csn fit a large another you need 3xxl ? Then after using for a week the zip breaks and the coat hook area on the coats fall apart Why oh why does this company keep trading and conning customers the returns you have to pay for as well it’s a win win for them
Rubbish clothes expensive returns and very poor customer service it really is time this company stops this terrible fraud and con now we are online nothing about this experience is positive and feel that I have been used as a money pot for them sizes even in trainers of name and quality are not correct I think it’s just as good to buy fake hoods at least you expect them to be rubbish
Some one needs to investigate this company
Rant rant rant little fish with no power just be warmed!

I ordered a pair of walking boots online which turned out to be too small. I sent them back, at my expense, over £11, for an exchange to a larger size. I then received a refund that was £5 short of what I paid initially for the boots.
Surely this is some kind of fraud or breach of consumer rights? The boots were on my feet for a total of 10 seconds, so they weren't damaged or anything.

I returned three items. They refunded for one, replaced the second but no replacement or refund for the third item. It took a number of emails and weeks to get my refund. Eventually put things right but frustrating and time consuming.

Ordered a bike on february, didn't get it and i can't get 260 pounds back, so disappointed, they refuse to refund, i don't care how much it will cost for me, but they must to return all my money back. Will not leave like this

My order said delivered by their couriers but I haven’t received it so I’ve had to email to which I probably won’t receive a reply too I have tried to contact on the different numbers also but no answer I spend over 200 pound and would like my order ASAP the lack of customer service is Not good at all

Do not buy from this company. Ordered a barbell and received an email to say it was cancelled and then had money deducted from my account for it. Told it was an error on their part and it would arrive in two parts and so far I’ve only received one part the other is missing in their warehouse and they keep telling me they can’t issue a refund. I am now at the stage I will have to seek advice from Trading Standards as I no longer want this item and I am out of pocket and have half an order. I asked today for the barbell to be collected and returned as they have failed to fulfil delivery of my complete order but again I’ve been palmed off. I’m done !!

Ordered a pair of trainers on 29.03.21 for my dad, everything went through had all the processing emails come through, paid for next day delivery as well. Thought I’d check and see if Hermes have received my item to find they haven’t and to find out that my item is still staying ready to ship on sports direct. Have been emailing customer services none stop for clarification and had nothing back except that they will try there best to get back to me. Won’t be buying anything from there again!

I ordered some trainers, they delivered the wrong colour and slightly different from one another, returns aren’t free so you pay for their mistakes and after begging me via several emails to write a review on my recent purchase I did and got a reply to say thanks but they won’t be publishing it! That’s because it was an honest review that didn’t sing their praises. Needless to say they have lost my custom.

Ordered some Slazenger shoes in black, after first wear white appeared on top of right shoe, like glue and shows up against the black. Emailed customer services got message confirming enquiry but never heard anything since.

Ordered 2 footballs but only 1 arrived. Despite several emails and even a promise on Trust Pilot to deal with this......nothing. Absolute cowboys. I'd go so far as to say scam. Customer Services are deliberately avoiding dealing with the problem. I even got sent a picture of someone else's front door with a flat-ish box to prove delivery of 2 footballs! This company is disgraceful. Avoid avoid avoid.