Sports Direct-international 

Not one to leave bad reviews, but genuinley feel like i have no alternative.

Shocking shocking service, but looking at alot of reviews on here i cant say im suprised im one of many.

Ordered some trainers on last week and paid next day delivery....No delivery the next day. These things happen.

No delivery the next working either. No updates so contacted SD no reply. Spoke the equally shody Evri (Hermes re-branded) and shock horror no reply.

Reached out on Twitter (as most companies dont want unhappy customers airing thier poor experience in public).....Shock horror still no further forward.

Thier customer service is almost non existant. Have used them for years and never an issue.

Im not expecting any response to this either but feel like others need to know what to potentially expect.

Ordered my stuff on the 16th of August still NOT RECEIVED IT going round and round in circles with “customer service”useless and unhelpful may I add and I am £73.39 out of pocket absolutely disgusted I am 3 week on no parcel and no refund nothing! Will be avoiding from now on! I wouldn’t even give one star if I didn’t have to do so.

I ordered a pair of Asics Gel Hockey shoes online which were delivered to the store. I collected them from the store and later that day opened them to find that instead of my intended purchase I had been sent a pair of glitzy white and silver shoes. I returned the shoes (white and silver dance shoes?) to the Ayr store and was advised by the manager, who was very helpful, that Sports Direct were out of the product I had ordered, Asics Lethal Astroturf Hockey shoes and would be unable to fulfil the order. She advised she could only offer a credit note and a £10 voucher for the error, neither of which I wanted. I simply wanted a refund. The last I saw the manager she was hanging on the phone to the Sports Direct head office with no way of avoiding a queue. Frankly if Ashley is so desperate for money he can keep his shoes along with my money, it just gets to the stage when its not worth chasing any more.

Disgusting customer service.. Turned their backs on a sick baby that needed blue roll and carrier bags to clean her up and they refused to help her. Absolute scumbags

Never received, stalking store workers & their families to get a refund.

Shocking customer service. My parcel still hasn’t been received 15 days later. Every day your telling me allow another 48 hrs. I want my parcel or my money back. Customer service is a shambolic mess!!

Gone from poor to shockingly bad.
I’ve recently ordered a swimming costume for my daughter. The size guides were useless as the options were a generic ‘top’ or ‘bottom’, neither suitable for a swimsuit! Nevertheless I ordered her usual dress size 4. The item arrived and can only be described as the size of an 8-10yr old child - far too small! It was only then that I discovered the bizarre policy of sports direct, not to offer refunds on swimwear! (After several clicks and scrolling right to the end of the returns section). The item has not been used, still has its labels attached, including the gusset sticker, and has been tried on over underwear. If she had seen the item in store she would have been able to take it to a changing room and try it on, then put it back on the shop floor when the fit was discovered, so why on earth can’t it be tried on at home and returned, as with every reputable retail store? I suppose at least I’ve saved myself the cost of double postage (yes it’s pay for delivery AND return) and I’ll just have to try and sell it on. Grrrr. Never using them again!

Sports Direct in Aberdeen is dark, overcrowded with piles of stock, poorly ventilated and staffed with disengaged assistants. To be fair, who could be enthusiastic in that environment?

A very unpleasant shopping experience.

Rude aggressive staff. Don't offer refunds. Avoid

The worst company in the world! Do not ever shop in Sports Direct in Yate as the staff are rude and aggressive

Delivery date 30th July. Not been dispatched yet. Customer services ignores emails. Told twice via chat to wait 3 days. No-one wants to help. Putting in dispute with card company

I placed an online order and all my items were delivered as expected. I however needed to exchange one of the items for a different size so I decided to go instore to do this as I bought it for a holiday trip and therefore needed to exchange it rather urgently. To my surprise when I tried to exchange the item, I was told that I needed to pay in a difference because the price in the store was more than online one. The difference in price was almost 40% and as they do not do any cash refunds, I was forced to either keep the item with the wrong size, pay in the difference or get a voucher. As I needed the item, I was forced to pay in the difference and when I queried it with customer service they told me that this is their policy but never told me why a customer needed to pay more for an item if they exchanged it in store. I had to pay a shipping cost, pay for fuel to drive to the store to do the exchange and then an additional cost for the same item. The additional cost could not be explained to me by anyone as they probably don't understand it themselves. Terrible experience as I feel as though I was ripped off.

I SEE LOTS OF THE COMMENTS FOR THIS COMPANY ARE NEGATIVE, THEY SEEM TO ARISE FROM ONLINE SALES OF WHICH I HAVE NO EXPERIENCE, IVE USED THIS COMPANY PROBABLY 50 TIMES ALWAYS IN SHOP AND MY EXPERIENCES ARE ALL VERY POSITIVE, THE STAFF ARE HELPFUL, POLITE AND WORK HARD IN A VERY BUSY SHOP, I USED TO BUY MY KIDS CLOTHES HERE WHEN IT FIRST OPENED BUT NOW IT IS JUST FOR MYSELF, ITS LIKE IT SAYS ON THE SHOPS NAME "SPORTS-DIRECT" THEY SELL SPORTS CLOTHING AND ACCESSORIES DIRECT FROM THE MANUFACTURER SOME OF WHICH THEY NOW OWN AND THIS MAKES THEM CHEAP, HUGE CHOICES HUGELY DISCOUNTED, SOME COMPLAINTS ARE ABOUT THE QUALITY, WELL ITS IS NOT LOIS VUITTON OR BURBERRY ITS KARRIMOR AND NIKE ! AND THE PRICE REFLECTS THIS. . . CHEAP AND CHEERFUL

HURRENDOUS company. Ordered two HOLDALLS, one was correct the other was labelled incorrectly and I was sent a rucksack. Contacted via live chat, got a free returns form and returned the item within an hour of receiving it. To be told I have to wait 21 days for it to be either exchanged or refunded. Have since contacted to be met by some useless customer service advisors and I am still being made to wait for their shoddy packing issues!! SHOCKING.

Shoes arrived worn and dirty ! Tried to
Contact customer service no relply !

A few days ago I bought a pair of shoes, Nike courts. when they arrived here, one shoe had been sun dried or stained. I have emailed but yet to reply. Surely packing sun dried shoes isn't normal.

Rude management, no customer service. Do not offer refund, only exchange or store credit. Awful customer experience

What a terrible company. Refund policy clearly written by lawyers in order to offer bare minimum. If you return something to store that doesn't fit then you will be refused a refund and offered credit or exchange as that is all the law requires. Most other high street retailers offer refund because they understand customer service!! The poor staff seem to disagree but aren't allowed to comment.
They say that as you can try on in store it is your responsibility to check things fit. Pretty hard when buying for somebody else or when their changing rooms are conveniently closed...watch out for this. In my case I had to buy wellies for my son's trip.the next day and he was at school. No way he could try them on but Sports direct won't care.

Great service with lots of great brands at a great price.

Will never use again. They are big enough to not miss my paltry £400 a year. Returned tennis shoes bought online after 28 days as had been away & then had to isolate with Covid. They refused to simply exchange for a size smaller and just sent them back. Bad faith bunch of crooks.