Sports Direct-international 

The Customer Service is just appalling & I suspect that I am communicating with an overseas agency who do not even know the head office address? The online email complaint form does not give you an option from the pull down menu to complain & you only receive computer generated replies, the online chat is also useless as it’s once again a computer generated reply & any phone numbers for this company no longer work, I will not be purchasing from this company again plus be aware there are NO refunds given only credit notes.

I bought a pair of trainers and they were delivered without tags and in a damaged box. I didnt bother about this cos its not the first time i received the goods in this condition from spirts direct. I accept that cos their prices are discounted . But the trainers did not fit me and i returned it back paying 20 eur postage. The returns was not accepted and returned back to me saying the trainers are not in a resalable condition !!! They were delivered to me like that in the first place !. I will never buy from this company again.

Visited one of your stores in Spain aiming to stock up on Christmas gifts, but was pretty much disappointed - very basic items, nothing to my taste

4 weeks after click and collect order and still not ready. I placed an order for click and collect on November 26th during Sports Direct's heavily advertised Black Friday sale. Weeks later and the order is still not ready. Support queries take several days for a response, if at all, and offer no real help in solving the issue. I have been given 2 courier tracking numbers by support which say it has been delivered to the store, but when I go to the store they say it is not ready.
I had a similar problem last year which I incorrectly assumed was a rare and isolated incident.

My opinion of Sports Direct has changed completely from one of good products at reasonable prices, to a disorganised shambles of a company who prioritises sales revenue over service. The 1 star is fine if you can walk into their store and buy something and walk out with it. But best avoid their online shopping as they are extremely unreliable and incapable of giving any kind of support. This company should not operate any kind of online shopping.

Absolute jokers!!!! I paid next day delivery for my order which still has not arrived. They offers half price delivivery refund for a unordered delivivery. When I disputed this they ended the live chat without giving me chance to respond. I'm now without a order of over £200 that was gifts for my children. There customer service is non existent, rude don't come close.

Don’t buy anything from this company. The worst customer service and returns policy of any company in Britain.

Be aware that if you wish to return something that you bought for somebody at Christmas in store, you are unable to get a cash refund or a refund to your credit card. All they will offer you as a credit note. I bought a jacket from these people a couple weeks ago, and when I came to where I thought it was of poor quality and decided, I wish to return it to get something else. Staff in store were reluctant to give me anything, but finally agreed to give me a credit note when I really wanted a refund.

If you really must buy something from this company buy it online, so you are protected by distant selling regulations, which mandate that you must be offered a full refund. I personally will not use sports direct again for any of my purchases, because I believe they should respect the rights of people to change their mind. Just take a look at the policy in Argos which is probably the best in the world and the business they do because of it.

Placed an order. Order was shipped (in 2 parcels I believe). One was lost & one withheld by the store. After 2wk Sports Direct said they would process another order. 1 week later no update. Contacted on Facebook & Twitter and neither would acknowledge me wanting to cancel to get a refund. Now they ignore me so have raised a dispute with my bank to get my money back. The latest joke is an email asking me to review my order. Do not order from them if you actually want the product or if you don't want to lose money.

Tried buying trainers marked " Sale" in Glasgow store. After taking them to check out, was informed, " items not included in sale" ? Was informed Sale offer applied to Black trainers not white???
I pointed out that the " Sale offer" was shown on at least 3 locations in store
I asked if I could continue with my purchase at " displayed Sale price".
Unfortunately I had to deal with a sympathetic young sales assistant, who was unsure about, what was on sale??
I spoke with a supervisor, whose only excuse for multiple offers on multiple locations of the same item on " Sale" was. It wasn't me, it must have been customers who changed it? Despite this I had taken photos of the items, so I know it wasn't customers that had screwed up.
I advised the supervisor that I would alert his manager/ customers service team.
I did this in writing.
I have been assured by 3 different customer service staff, that they will get feedback from store and get back to me.
But to date they haven't resolved the issue in fact they don't bother getting back/ responding.
It strikes me that, Sports Direct don't appreciate customers, nor do they feel they have to be accountable for their acions( non actions) or behaviour.
I haven't included any names, but if Sports Direct wish to contact me. I can share them.
Sad business, I'm afraid.

Absolute devious thieves! They do not give you a refund, only store credit. Calling them costs £6 straight away to your mobile. You have to return items to the exact same store otherwise they do not want to know. Customer service is non existent! Complete bunch of cowboys, will Never go there again.

In two occasions I have ordered things from sports direct. On the first occasion I paid for next day delivery but didn’t get it until the day after it was due. I have just ordered something else and before I could choose my delivery option it took payment £11.99 for next day delivery. I tried to amend and cancel this order but did not have any success. Web chat and emails all to no avail. I have asked for a full refund but all they keep relying is about delivery address not even the issue brought to their attention. I will definitely not be ordering again from this company and warn other users to be aware of their service 😡😡😡😡

Parcel delayed no information or ETA!
Judging by the other comments on the shoddy courier evri, I’m doubtful that my parcel will arrive.
Contacted Sports Direct, and they just offered a discount off my next order and said I needed to pick up the issue with Evri! No SD this is your problem!

Had a items stolen through evri previously! Terrible they need investigated!

I ordered online from Sports Direct.ie. The item was a totally different colour to that advertised. I went to a local outlet to check the item and they agreed with my complaint and offered to return the item. Big mistake. I lost my entitlement to a cash refund. I was issued with a voucher to order a similar item. The replacement item arrived, torn stitching. I sent it back by post. Despite supplying two faulty items, and a long drawn out process involving the Consumer Association invboth Ireland and the UK, Sports Direct will only provide me with a voucher. As they are a UK headquartered company they say they are not bound by EU consumer law despite using an Irish domain name and Euro currency website. 9 months later and I still have not been refunded. I won't even get the postage back for the returned item.

EVRI lost my order. I opened a case with Sports direct and it has been 3 weeks now without any resolution from them. Their customer service is absolutely dreadful, they just keep fobbing me off saying they are investigating, when it took me just 48 hours to get an email from EVRI saying the parcel was lost, contact the retailer for a refund. Ridiculous.

This is a scam company after I read so many customer's reviews and ratings on Trust Pilot and also on their Facebook pages I saw that so many people including myself have been given a preapid postage label which uses Evri as the courier and most of them are told that their parcel is "lost". I feel like this can't be a coincidence. Most of these people are never refunded and I HAVE ALSO NOT BEEN REFUNDED.

They make false promises saying the same scripted messages "I am sorry you experienced this please email so and so". I have already emailed and used web chat and been fed this scripted line so many times. To save their company face they use this scripted reply but nothing has been resolved.

Please avoid this company I will share my experience everywhere because it is not just about me losing money for trainers I paid for and never got refunded but to make people aware of a scam and prevent others from losing their money.

Absolutely the worst company I have ever dealt with online, instore or anywhere else. They are well and truly the WORST customer service AND delivery I have ever had the displeasure of encountering. Spent over £300 on goods which has been split into 3 consignments nonsensically - 2 of which went to the wrong place and I flagged down and the final (then one I actually wanted) has been lost / stolen or some other rubbish despite an alleged (alhough impossible) attempted delivery Friday 24th September. Its been over a week since I ordered, I get NO support at customer service, have been told EVRI (And OMG they are next on here - utter gutter lickers of a courier service) that they are investigating the lost parcel... but it was attempted AND failed to deliver 3 TIMES on Friday.... done well to lose them then - also the only two items of value in the order - AKA BLATANTLY STOLEN by the driver) who based on the wages and working conditions offered by EVRI, I can only imagine he desperately needs.

I digress.

Fact is 14 day on a 7 day max is unacceptable for delivery.

Attempting delivery is ATTEMPTING delivery. Not showing up at a random place NOT the front / delivery area (which is clearly signposted) and saying you have attempted it.

Wishing someone a nice day or weekend after being sarcastic whilst offering NO help, service and even empathy towards your companies utter failure to serve its singular purpose - just terrible. I'd laugh, but I'm fuming - and its not the product, its the delay in me getting my money back and the complete LACK of options to speak to human beings about human errors regards products sold by humans, to other humans.

Simple really.

Shame on you. I hope they go bust.

Placed an order on Friday with next day delivery, now Tuesday and no sign of the package and no idea whether I am actually going to get it and no way to speak to them or the courier company Evri. The most frustrating thing is you cant actually talk to anyone at Sports direct or Evri to find out what is going on! Arghhhhh! Had an email reply to an automated on line chat but that sheds no light on where the package is either!

Literally the WORST customer service and ridiculous returns policies. Be careful when purchasing online, they'll try to give you an e-voucher and call it a refund and then pull out hidden T&C's as to why you can't get a proper refund.

Order number ! SD40000093031218

They can’t allow you return the item, I ordered a pair of shoes and clicked size 41 but they automatically sent me 49 when I tried to cancel it they wouldn’t let me do it, and now when I try to return it’s impossible they will direct you nowhere and they won’t answer your emails, poor site and poor customer service.

I recommend JD

Really poor quality clothing and unhelpful staff