Sports Direct-international 

Item received was of very poor quality. Wanted to return it. Went on the website and it wouldn’t recognise my order number. Will keep trying. They charge £4.99 to deliver and another £4.99 to return. Outrageous. Will never use again.

Paid 9.99 for next day delivery on 2 orders within days . Sadly items did not fit. Went to return items and it asked for £5 per order number to process returns. £30 in delivery/return fees to have no item. Absolutely shocking - no idea how they can operate like this. Literally no other retailer has this outdated old fashioned expensive con of a policy anymore. Avoid

If I could give zero stars I would. I paid for next day delivery (£9.95) and they used a courier (EVRI - also absolutely awful) - which failed to deliver as promised. Not only that, after taking over a week to deliver, they absolutely refused to reimburse the money I had spent. They ‘offered’ to provide me with a free next day delivery option, which I refused: why would I use a service that is broken, aside the awful customer service I experienced. After requesting a refund of the service I paid for, I received this email:

“It seems that this parcel has been delayed within the courier network. Whilst this is something that we're unable to accept responsibility for, I would like to offer you a free NEXT DAY DELIVERY CODE (worth £9.99) + 10% DISCOUNT CODE which can be redeemed against your next online purchase.”

Yes, they refused to accept responsibility for their actions. A conglomerate corporation like this should afford admitting their mistakes, and looking after their customers. Absolutely disgraceful!

In this same time period, a purchase from Apple was made, and they missed my delivery date by two days. They gave me a £50 goodwill reimbursement on a £250 purchase - delivery was free. A company like that deserves support.

This one does not.

I will be reporting them to the consumer ombudsman. You embody everything that is wrong with the consumer world.

Ordered a pair of running shoes online and had to pay £4.99 to have them delivered to my local store. It was 10 days before they were delivered to store. Unfortunately they were too small so I returned them back to store the following day. After a week I had an email saying they had received my returns at their warehouse. They only refunded me for the cost of the running shoes and not the delivery charge. I emailed them stating by law they have to refund the delivery charge if an item is purchased online or “distance selling” as it’s known. I’ve emailed SportsDirect and had replies apologising for delay and that they have escalated to the relevant team to investigate further and please allow up to 72 hours. I made it clear to them that I had checked my rights online and according to Gov.UK they have up to 14 days from receiving return of goods to refund me. The refund on the shoes took 15 days and the refund for the delivery charge is still showing "pending" in my account after 14 days so be interesting to see if the amount pending clears tomorrow

Stolen my money off me - I'm a vulnerable adult and they as a company are disgusting.

Went to return an item to be told I could only get a credit note thankfully it was a small amount. I were not told this when I made a purchase. I also heard a customer asked if she could return an item she was purchasing to be told yes. This is NOT correct. I would not advise anyone to SHOP in Sports Direct.

Horrible experience with SpirtsDirect order. I had to pay delivery’s charge to receive an order and even if the products were not as described on their website and the shoes I have ordered were used, and ever after 3 days of returning the item for which we need to pay again, there was no confirmation of the item receipt. It seems the returns take 7-14 days to complete. Additionally there is no customer care as such you can only find your problems in faqs. No return tracking. This is the worst site to shop and I am not going to order anymore.

Bought a pair of Merrell walking shoes and paid by bank card £85, they were faulty so returned them to the store but they had no stock so was issued a credit note to purchase online which cost £15 more. These were not waterproof so sent them back for a refund. They issued a credit note for £70 and repaid £15 to my bank. After weeks of sending emails about the inaccurate amount they sent me another credit note for £15. I requested a refund to my bank rather than a credit note because there is nothing else they sell that I would buy. They refused stating they were purchased (2nd time around) by credit note, totally ignoring the point that originally I paid cash.
The whole experience is frustrating and their level of 'service' was total rubbish. Beware returning anything back to sports direct.
I rarely make reviews but I have since learnt that their reputation is appalling.

I am trying to get a refund for the return shipping fees to a product that Sports Direct sent the wrong number for over a year !
And the staff team just keeps asking me for this me : " Full name:
Email address:
Order number:
Phone number:
Full billing address including postcode:
Are you the one who placed the order?( Yes or No ) " over and over again. What a sham !

Sports Direct shop in Lincoln
Purchased slip ons for £65.
Took them back as they did not fit. Asked for a refund. They refused,unlike other shops,and told me all I can have is a credit note to use later????
It so happens that the present legislation on The Consumer Rights Act states that items maybe returned within 30 days if unsuitable for the purpose and a full refund issued for them.
Therefore , I believe along with another of other one star complainsnts that Sports Direct is dishonest in the treatment of its clients .
To back their claim the cashiers at Sports Direct pointed to a notice in a card in front of the cash machine 5"×4" explaining the company's policy??? No other notices were seen in the shop??? Obvious deceitful policy to extract and keep clients money.

Placed an order online. Noticed immediately, on the confirmation email, that the house number was incorrect on delivery address. Online chat useless, just reiterating useless FAQs available elsewhere on the site. Not contactable by telephone. Gave up and used their contact email and requested that the house number (ONLY!) was changed. Received a very quick response saying can't (WON'T...) change anything. Customer Service is a misnomer, it is actually non-existent. I have learned my lesson. Do not use this company is my advice. I notified them of the issue immediately, they had not despatched the item at that time, but they refused to take two seconds to change two digits on the delivery address.

My son spent 48.00 on underwear. For is holidays. Yes, I know the policy is you can't refund or get an exchange but he literally walked out of the store into the car realised they were the wrong size . Showed the manager the time on the receipt but still no. Bit of common sense here knowing fine well by the proof of purchase time they weren't worn. Seriously I would never buy anything out of sports direct common sense did not prevail.

Literally 37 emails in, and the issue is still not resolved! What an absolute joke!

I swear I will burn .. that place down together with evri... can not belive this shi... spend hole day waiting on parcel yesterday... today same shi..... I will never recommend... this 2 funked up companies to any one

Sports Direct uses Evri. If Id know that, I wouldnt order. Parcel was delivered to wrong address but marked on the tracking update that it was delivered to my address. They even sent me the prove of delivery photo. On the photo an unknown to me man accepts my parcel on the unknown to me porch. I could just about see on the photo the recepient (my) address details on the parcel. Contacted Sports Direct and they investigated. Evri then said they delivered my parcel to such and such house number and Sports Direct told me to go and collect my parcel from there. I went there and the house was uninhabited and half derelict with the doors clearly not in use for a long time. Contacted Sports Direct and they said they will investigate some more. Had to threaten them with the Trading Standards to get the refund. Disgusting. Never will use Sports Direct again!

I often buy with them as they have good discounts and offers, but my recent purchase wasn’t a great success. I have bought few items and selected next day delivery. Paid £9.99 but didn’t receive my order next day. I received an email with apologies and apparent code for future free delivery (code wasn’t attached), but no mention of refund for the £5 P&P - standard delivery is £4.99. I’ve sent an email which they still haven’t responded to. I tried calling, but no luck. I used webchat but the bot didn’t give me the relevant questions. Also, the link to the returns doesn’t work and I can’t send the trousers back. Shop doesn’t accept the returns for online purchases and only provides the return address, but I’d much rather arrange collection like I sometimes do with other shops. I will not buy from Sports Direct again.

Sports Direct Cortonwood Shoppig Centre. A very disgusting customer service.

Went to sports direct aintree Liverpool the staff hide from customers and don't like doing there jobs much also the managers response to customers is I don't care I get paid my wages so I don't care I said but if the average spend drops your wages will be at risk she said no I'm a manager they need me wow I thought if I could of give a 0 star I would it's so disappointing to think there is people who are looking for work and these useless staff that they employ loose money for there business don't care if It goes bankrupt all they want is wages for a job they don't do it's sad how retail has moved forward in life with staff like that how hasn't administration or bankruptcy happened. Hope sports direct has some one high up read this so they know why the average spend is down it's because there manager says for every 10 customers walking out more walk in that's not business minded that's dumb.

Shocking customer service.
Placed an order online, lots dispatched in different parcels.
One parcel is missing.
Contacted customer services via email & webchat.
Chat closed after I didn’t respond in 10 seconds.
Second time chat was closed after being told to contact courier company myself. Didn’t give me chance to ask if I was happy with that.
Contacted via email to fill in a form, asking for every single product code from order over 30 items ordered.
They can see what parcel is missing with the tracking number that I already provided.
Just doing their job for them.
Won’t order online with them again

Worst company ever. Customer service is absolutely atrocious: they cannot read an email and refuse to answer questions. The company policies are also appalling: they charge €7 for you to pick up in store without making this clear. They refuse returns unless you pay up to €30 to post back to the UK when you already paid to pick it up yourself in Ireland. I will never buy anything from this company ever again. The staff are unable to parse simple sentences: I think AI would have better comprehension skills.... scam artists