Leanne David and Chloe were outstanding in their care knowledge and expertise. Chloe met me at the door and put me at ease. Leanne treated me expertly through all the steps needed and answered my ques... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were extremely pleased with the service we received. Clive saw Jenna who was very helpful & patient with sorting his spectacles, he was having varifocals for the lst time. She spent time explaining... See more
Company replied
Great service: friendly and informative So much cheaper than local optician whilst having a wide range of styles to choose from. Glasses were made up quickly and are immediately comfortable. Many th... See more
Company replied
Friendly and informative staff, an excellent optician and reasonable prices on frames made the experience a positive one. I found the glasses pricing a little confusing, maybe because l needed varyif... See more
Company replied
Company details
Written by the company
Specsavers delivers high-quality, affordable optical and hearing care including home visits.
Contact info
United Kingdom
- www.specsavers.co.uk
4.5
Excellent
185K reviews
Asks customers to review
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A great experience.
20 July 2026
Great service lovely staff
Great service lovely staff
Right product
What more do you want
21 July 2026
good service
21 July 2026
Everything was great eould recomend
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff at the Ledbury store are…
The staff at the Ledbury store are always helpful and friendly.
I have complicated needs and have always been supplied with glasses that are correct and comfortable
25 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
i was to feel at ease with the process…
i was to feel at ease with the process from the staff at the door to the techs
28 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Service was quick I was in and out in…
Service was quick I was in and out in 10mins great staff
28 July 2026
Everytha good experience
Everything was very well organised, from my waiting time to my eye tests x 2 to selecting my new glasses then collecting and having them fitted.
28 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Taken at my appointment time and very…
Taken at my appointment time and very friendly and competent.
21 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
A calm and welcoming experience
A calm and welcoming experience. No rush. Plenty of time taken to explain what was necessary and 100% satisfaction.
20 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
A very good experience from start to…
A very good experience from start to finish. The staff are courteous and helpful.
28 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Very busy spec savers.
Very busy spec savers.
Prior to seeing the optican, I saw a person to do the periferal test and puff test for glaucouma. She did not seem very professional as she could not get the puff test to record. So instead of the usual 3 puffs she was as it for over 5 minutes.
I did discuss this with the optician and she said maybe she did not have the seating correct. Either way it was rather uncomfortable.
Other than that, the eye test was fine, I took the standard one. I had glasses made for my computer, I collected them a week later and they fitted very nice.
Didnt get any help choosing glasses.
I need to know if I spend the extra GBP10,00 for the test are the results avaialbe through other spec savers or do I have to go to that one each time.
26 July 2026
Reply from Specsavers
This is never what we want to hear. Could you please drop us a DM on Facebook, Instagram, or X so we can look into this?
Brilliant experience
Very friendly and really knowledgeable staff.
Talked me through everything that was going on.
From walking in to collecting my glasses a week later was treated brilliantly
28 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Visited to pick up glasses with uv…
Visited to pick up glasses with uv lense protection.
Satisfied with good service.
21 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Friendly & helpful all the staff very…
Friendly & helpful all the staff very accommodating 😊
27 July 2026
Reply from Specsavers
It means the world to hear feedback like this! Our top priority is to make sure you have the best experience possible, so thank you for sharing your thoughts with us 💚
Reply from Specsavers
We're over the moon to see you have such a positive experience. Seeing you walk away happy and with the perfect specs is one of the reasons we love doing what we do 💚
A company that delivers excellent care…
A company that delivers excellent care and attention to the needs of the customer. Have been attending to the same optician in our local practice for years now and can’t fault the attention I receive.
28 July 2026
Reply from Specsavers
Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊
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