Boots Opticians Reviews 

Excellent professionalism

Attention to detail, extremely thorough. Didn't rush and took time to explain everything.

Staff were great. Had to wait a while but overall a good experience.

Had an eye test in Southampton 910 store all three staff were very polite and helpful nothing was to much trouble

staff really friendly, as always but I dont get the feeling that they are keen to update customers on the latest tech just stick with the tried and tested.

Great service

All staff very helpful and polite

So I am not really sure that I needed new glasses as my prescription had hardly changed but paid £521 and got some anyway. Also I was sold a dry eye treatment called Zest. It costs £150 and if anything has made my eye water more than previously. Overall not good value for money but the staff are lovely!

Thorough and efficient

Boots Opticians, Oxford Sreet has changed. I felt like a credit card, instead of a human being. When I sat down I was told that a test on a machine to be used on my eyes was £35 and another £30, I said no to both, then led to a room with a machine that a woman did not know how to use on my eyes. The optometrist had to use the machine on my eye again. I was told my prescription went up slightly and I
need glasses. I said no to the glasses and was told I need wipes for my eyes. I said no to that as well and went home never to return to Boots.

Helpful and great advice from the opticians David and Beth and colleague Harrison.

Great professionals and friendly staff members.

I visited boots in Watford and the whole experience was excellent . The advice is tailored to your health , what medications you are on , any changes they note from your last visit . The optician was more than happy to chat and answer all my questions and her medical knowledge was spot on . The whole process was quick and efficient I have used this company before and I will stick with them , thanks guys .

The staff at Boots (Adam and David) were fantastic.
They lost my lenses however they put the issue right 100%.
Well done!

I previously reviewed Boots Opticians at Bedford Interchange Retail Park. They were hopeless and I think that the optician I saw was a moonlighting plumber. In contrast I have just been to Boots Opticians in St Albans and dealt with a magnificent optician called Claire. Friendly, efficient and she knows her stuff. Excellent service and the polar opposite of the Charlatans at Bedford.

Excellent service. Very friendly and helpful. The optician Harrood was patient and answered any questions whilst being very thorough. I highly recommend this branch

Having lived in N E Lincs for some years, I was a regular customer of the local Boots and having moved this year, decided to go and visit Leeds and venture into a new visual experience with them.

Not disappointed, seen straight away and even had my existing pair of specs repaired.

Whilst the member of staff who dealt with me didn't have a name badge adorning her uniform, I can only endorse how helpful, kind, knowledgeable and affable she was and to continue the face of customer continuity where I had left off in Lincs, was an utter delight.

First class service! The optician did a very thorough examination and took the time to really investigate & understand my eye issues. She explained all the tests as she was doing them & allowed plenty of time for me to sample various alternative lenses to find the best option. I wasn’t rushed and felt like a VIP. Highly recommend

Very impressed with professional courteous care.
My optometrist was knowledgeable, kind and attentive.

Recently since 25 August I have been trying to contact boots opticians to answer a complaint about incorrect lens and frames. My first phone 2 Sept I was told I would receive a call from the manager to discuss the complaint in 2 days. I am still waiting for this call. I then emailed the department on 3 occasions from the 3 Sept until 16 again without reply. I have now formally sent a final letter with a 14 day grace to come to some agreeable conclusion with me before pursuing the matter legally.
I wish to add: I get confirmation emails saying my email has not been received please use this email address. I use the different email address it confirmed received. I use this email
address again it confirms not received please use the same email address. If this is confusing you think how frustrated I am. I feel it’s profit before care