Specsavers Reviews 

Good and efficient

Very friendly and helpful

The friendly team made me feel comfortable. The eye examination seemed very thorough and i was given help whilst choosing frames to suit me.

I found the two customer assistants Jen and Bree in the Treochy branch were friendly and helpful with me when it came to choosing my glasses.They are an asset to the company.

Good service. Customer satisfaction comes before profit.

Great service fully explained me moving to vary focals

Needed help choosing my new glasses and I found the staff very helpful especially Georgia & Sahara.

Very welcoming and friendly staff and the help selecting glasses was helpful.

Welcoming staff and ensuring that I was really happy with my new lenses.

Great help and advice for first glasses

Quick service

Popped in to order some prescription sun glasses which I needed quite urgently as I was going on holiday, was told it takes around about 2 weeks from order and I was going on holiday in two weeks time took the chance and ordered them. Whilst shopping I took the chance a week later to see if on the off chance the would be ready lo and behold they were. Great service as always from SpecSavers.

Went in to collect glasses, from the get go, great customer service, especially from Hazel, very helpful and professional.

I have returned my main pair after one week as they need to be remade as the lens is in the wrong position.

The staff are efficient and helpful. There was very little waiting to be seen and the optician himself was very thorough, explaining everything that he found.

I am shortly due to have my annual eye test at my local Specsavers.
Generally I find Specsavers to be excellent in pretty well every aspect.
However, this time I have become increasingly irritated at the number of ‘reminders’ of my forthcoming appointment. I seem to have been inundated with these, which feel like they are happening every other day or so, by both text message and e mail.
I understand that they don't want to have no shows but their reminder policy has now gone way over the top, to the extent that it feels quite disrespectful . It is no way to treat a customer by telling them the same thing over and over again. It has become a form of barracking.
I dont want to change provider, but I will do if this continues to be their policy.

I attended this branch for an NHS hearing test booked directly by my GP. I keep my phone permanently set 15 minutes ahead for time management to ensure I am never late, and I arrived on time for my 3:30 PM slot. As a neurodivergent patient with flat feet, managing travel and navigating appointments requires deliberate effort. I was taken straight into a consultation room without any issue. The staff member had me sit down, took my background history, and physically examined inside my ears. It was only after completing these clinical steps that she suddenly claimed I was 10 minutes late and refused to perform the actual hearing test due to time constraints, which left me completely confused. It was after this that I spoke to the store manager. She initially shook my hand but quickly began twisting the facts. She claimed she "looked at her books" to see if she could get me back in, but it was clearly a tactical excuse to cover their own overbooked schedule. While we were speaking, the front-of-house greeting host explicitly stated he "thinks" I was on time, but the manager dismissed this by focusing on his phrasing. The manager then openly admitted to my face that she had no evidence to support the claim that I was late. I requested that management check their on-site CCTV footage to verify my exact arrival time, but she said she couldn't. I respectfully told her face-to-face that if she could show me any objective proof that I was late, I would completely accept it and drop the matter, but she couldn't produce a single thing. Instead, she repeatedly stated that she "did not want to argue." I explicitly corrected her, noting that I was not arguing but simply stating the facts. I explicitly warned her that as a Level 4 Google Local Guide who regularly reviews local establishments, I value accuracy and transparency. Despite having absolutely no proof, the manager chose to blindly take her desk woman's word over mine, defending her by claiming her team "doesn't lie." I called her out directly, asking if she truly believed her team was perfect, and pointed out the undeniable fact that all human beings lie to cover their tracks and that she needs a lesson in how human nature actually works. She then offered an apology for me being "upset." I clarified that I was not upset, but that I strictly object to dishonesty. Now, due to their dishonesty, I am forced to wait an extra 12 days for my rescheduled hearing test through no fault of my own. I even pointed out the walking paths outside and how quiet Birkenhead town centre is. The reality is that this high street has been slowly declining for years, and stores cannot afford to turn away local residents over internal scheduling errors. Wasting a patient's time by starting a physical medical examination only to abandon the GP referral halfway through without a shred of evidence explicitly breaches the NHS Standard Contract (specifically Service Condition SC6.13 by refusing contracted care), fails to meet NHS DNA/Lateness administrative protocols, and violates the NHS Constitution Right to transparent care. The only positive from this visit was the front host who greets everyone. He did his job perfectly and honestly. Lying won't work, it never does.

EDIT: Specsavers corporate told me to email them, but their reply shows a total lack of care. Instead of a real person investigating why an NHS patient was turned away, someone just threw my complaint into an AI chatbot and copy-pasted the text. You can see it clearly in the screenshot. The email has thick black blocks behind every single line because they lazily copied it straight out of a dark-mode AI screen without cleaning it up. Most importantly, they officially admitted in writing that they have zero CCTV or video data from my visit. This proves exactly what the manager told me to my face: they turned me away based on pure guesswork and an unverified clock. I'm posting this so everyone can see the zero effort they put into patient care.