Specsavers Reviews 

185,424
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 31,407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, thorough, and supportive during their eye examinations. Consumers genuinely enjoy a very smooth booking and testing process, often mentioning helpful email reminders and clear, transparent explanations of results and overall service costs. Some reviewers were not happy with the new glasses or lenses, noting that specific prescriptions felt uncomfortable, blurry, or difficult to wear for extended periods. A few people also felt that certain lens types like varifocals did not suit their daily professional computer work needs.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were very friendly, welcoming,... See more

Service

Reviewers mention positive feedback about service, noting that staff are friendly, thorough, and professional... See more

Product

Clients share ambiguous opinions on product, as some consumers find their new glasses perfect, comfortable,... See more

Customer service

Consumers find customer service to be positive, highlighting professional and friendly staff throughout the... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting seamless, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leanne David and Chloe were outstanding in their care knowledge and expertise. Chloe met me at the door and put me at ease. Leanne treated me expertly through all the steps needed and answered my ques... See more

Company replied

Rated 5 out of 5 stars

We were extremely pleased with the service we received. Clive saw Jenna who was very helpful & patient with sorting his spectacles, he was having varifocals for the lst time. She spent time explaining... See more

Company replied

Rated 5 out of 5 stars

Great service: friendly and informative So much cheaper than local optician whilst having a wide range of styles to choose from. Glasses were made up quickly and are immediately comfortable. Many th... See more

Company replied

Rated 5 out of 5 stars

Friendly and informative staff, an excellent optician and reasonable prices on frames made the experience a positive one. I found the glasses pricing a little confusing, maybe because l needed varyif... See more

Company replied


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185K reviews

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4.5

All reviews

(185,424)

29,304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

People were great.

People were great.
Its too long ago but I kinda remember the people
They were really good.the staffs service waa great

21 July 2026
Rated 5 out of 5 stars

Kind

Kind, competent and efficient as always Specsavers is always my option of choice

21 July 2026
Rated 5 out of 5 stars

Polite, helpful and knowledgeable staff

Great communication from before my appointment and throughout. Text message reminder is helpful. Staff always polite, friendly, knowledgeable and helpful. My optician was very professional and proficient and also approachable and polite. After care was also very good.

21 July 2026
Rated 1 out of 5 stars

DISHONEST LIARS! AVOID

Had booked home visit as house.bound and told them had be afternoon which they said fine.
However they text day before appointment saying 9am next day. So on Wed 7th August at 4.30pm when I recieved the text I rang with my adult daughter present. I have tourettes so she took over the call. She explained I'm too ill in mornings and we did ask for afternoon.lady on phone was nice and cancelled the following days appointment. Rearranged to the next Thursday.
Yet they turned up next day ! Didn't even cancel it like we asked. My son just rang to check they booked it for next week and they said no one ever rang! I have proof!
Disgusting way to treat a disabled customer.

6 August 2026
Unprompted review

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