Leanne David and Chloe were outstanding in their care knowledge and expertise. Chloe met me at the door and put me at ease. Leanne treated me expertly through all the steps needed and answered my ques... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Specsavers delivers high-quality, affordable optical and hearing care including home visits.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t wait long for appointment when I arrived. Glasses ordered and again when collected very quick service. Very happy with my new glasses, staff friendly and good customer service.
Arrived on time and seen by very helpful staff carried out eye test and then perused new glasses. A pleasant experience all round many thanks
People were great.
Its too long ago but I kinda remember the people
They were really good.the staffs service waa great
Friendly staff through all stages of eye test and chosen glasses. Great team
Staff who are very helpful and they helped me choose the right glasses and sunglasses for me. Told me about all of the designs and all information that i needed.
Great communication from before my appointment and throughout. Text message reminder is helpful. Staff always polite, friendly, knowledgeable and helpful. My optician was very professional and proficient and also approachable and polite. After care was also very good.
Warm and friendly welcome and very knowledgeable staff.
It was the first I had my eyes tested, and I was made to feel at ease. And I am happy with the glasses I picked.
Wait time was minimal. Staff were friendly and helpful. Specs fitted nicely and needed very little adjustment
Five star service from the whole team. Charlie especially who went over and above to deal with a situation that could have left my daughter without glasses or contacts for our holiday.
Thank you all
Had booked home visit as house.bound and told them had be afternoon which they said fine.
However they text day before appointment saying 9am next day. So on Wed 7th August at 4.30pm when I recieved the text I rang with my adult daughter present. I have tourettes so she took over the call. She explained I'm too ill in mornings and we did ask for afternoon.lady on phone was nice and cancelled the following days appointment. Rearranged to the next Thursday.
Yet they turned up next day ! Didn't even cancel it like we asked. My son just rang to check they booked it for next week and they said no one ever rang! I have proof!
Disgusting way to treat a disabled customer.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.