Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
Company replied
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See what reviewers are saying
Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
Company replied
Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent and really nice chap
I felt sick when I locked the key in the boot, no access due to it being a convertible and 150 miles from home.
The chap who turned up was excellent. Reassuring, polite in my panic and professional.
A definite 5 stars for this company
20 September 2023
Unprompted review
Reply from Soter
Dear Sarah,
I am pleased to hear that our expert locksmith was to your liking. I will pass on your feedback to him.
Kind regards,
Cameron
Key locked in car …
Great efficient service ,quick response to my call and only 15 mins I had my car open
18 September 2023
Unprompted review
Reply from Soter
Good afternoon Diane,
I'm very glad to hear your situation was resolved in 15 minutes!
I will happily pass this kind feedback on to the rest of the team.
Kind regards, Ashley.
Good service
Good service , the locksmith kept in touch, he was really competent and really friendly
18 September 2023
Unprompted review
Reply from Soter
Good afternoon Giuseppe,
I'm very glad to hear you found our locksmith to be helpful and that he kept in touch during the service.
I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
First class service
The overall service was excellent from first explaining the issue to the key being replaced and programmed. I spoke to 4 people and each was most helpful. The tracking service for the person carrying out the job was also really useful.
17 September 2023
Unprompted review
Reply from Soter
Good afternoon Steve,
I'm very glad to hear you found the service to be excellent and the people you spoke to were very knowledgeable and helpful! I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Customer Appreciation
First of all their timing is excellent and precise, I was always in the picture of their move, like I was carried along with their actions about the job progressively until completion. The worker himself was nice and helpful when I need to know about certain aspects of the ignition of the car.
16 September 2023
Unprompted review
Reply from Soter
Good afternoon Margaret,
I'm glad to hear you were kept up to date throughout the service and that the situation was resolved for yourself.
I will happily pass this feedback on to the rest of the team!
Kind regards, Ashley.
A seamless service
From booking, to the call out, every step was seamless. All timings I was advised of were kept to.
Lewis went the extra mile to try a different way of getting into my car so I could access my keys. This meant that I didn’t have to wait for anyone else and he was able to get into my car.
He even very kindly put down my seats as I had no idea how to for me to access my keys! I really appreciated him going the extra mile.
Hopefully I never lock my keys in the car again, but if I did I would not hesitate to use this business again.
15 September 2023
Unprompted review
Reply from Soter
Good afternoon,
I'm very glad to hear your experience with our company was seamless and you were kept in the loop at ever step!
I'm also very happy to hear Lewis was able to resolve your situation and retrieve your keys!
I will gladly pass this kind feedback on to Lewis and the rest of the team!
Kind regards, Ashley.
First class progessional and timely…
First class progessional and timely service
15 September 2023
Unprompted review
Reply from Soter
Good afternoon Andrew,
I'm very glad to hear you had a fantastic experience with our company.
I will gladly pass this information on to the rest of the team.
Kind regards, Ashley.
Fantastic service
Didn't know what to do when my key wouldn't go in the ignition. One phone call and all dealt with.
Kept up-to-date. Fantastic service.
14 September 2023
Unprompted review
Reply from Soter
Good afternoon,
I'm really glad your situation was resolved promptly and you received fantastic service!
I will gladly pass this information on to the rest of the team!
Kind regards, Ashley.
Couldn’t be any better
Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wary pm arrival time. Mr locksmith arrived with a smile, explanation of what he was going to do, a few insight stories into his day and finished the job in good time and still with a smile on his face. He was cottons, informative and warmed the situation that I had been in. 10/10
11 September 2023
Unprompted review
Reply from Soter
Dear Jonathan,
Thank you for taking the time to leave a glowing five star review for us.
I am very glad to hear that the locksmith arrived with a smile and he spoke you through the process which sounds like it helped.
I will be more than happy to let our agents and locksmiths know about the heart-warming review that you have left.
Kind regards,
Jas.
The engineer called and advised a time…
The engineer called and advised a time he would be at my house. Very polite and knowledgeable. Explained everything about my issue. He then reprogrammed my key and advised me to get a new one as this one was on its way out. Really good service and a happy customer. Definitely recommend if you need assistance.
8 September 2023
Unprompted review
Reply from Soter
Dear Mr Morgan,
Thank you for taking the time to let us know about your experience.
I am very happy to hear that the locksmith was polite and knowledgeable about your whole situation and I am so happy we left such a good impression that you would recommend us.
I will pass this all back to the team as they will appreciate knowing this.
Kind regards,
Jas.
Amazing service saved my day really has…
Amazing service saved my day really has ..
Can’t recommend these guys enough .
7 September 2023
Unprompted review
Reply from Soter
Dear Allan,
We appreciate your kind review and are happy to have been able to save your day!
Kind regards,
Cameron
Fantastic service
4 September 2023
Unprompted review
Reply from Soter
Dear Lisa,
Our aim is to have precision pace when helping our customers. We are glad to have resolved your situation.
Kind regards,
Cameron
Great customer service
Great customer service. I am happy with my new key. Great communication throughout.
6 September 2023
Unprompted review
Reply from Soter
Dear Charity,
Thank you for your review and I shall feedback your comments to our staff about the communication you had recieved.
Kind regards,
Cameron
Excellent service
Excellent service, well priced and prompt (next day).
Michael the locksmith couldn't have been more helpful. He even stayed to help me sort out a pre-existing problem with the vehicle Would definitely use again (but am hoping I won't need to!) Sean
6 September 2023
Unprompted review
Reply from Soter
Dear Customer,
We are happy to hear that our expert locksmith Michael was able to help get you back on the road and then some! We will let him know your kind words. Please give us a call if we can ever help in the future.
Kind regards,
Cameron
Excellent service from these guys when…
Excellent service from these guys when I locked keys in car,would definitely recommend them
2 September 2023
Unprompted review
Reply from Soter
Dear Tina,
I am glad to hear that your service was handled excellently and your kind recommendation.
Kind regards,
Cameron
Locked my keys in the car
Locked my keys in the car. I phoned the guys and after a little time, got my keys back as i had left them in my boot. All ok now. Thank you so much. Guys were nice. X
1 September 2023
Unprompted review
Reply from Soter
Dear Guest,
Our team pride themselves on their expertise and good nature. Thank you for your kind review and I will pass your kind words on to them.
Kind regards,
Cameron
Efficient and effective
Fast, effective and efficient. My issue was dealt was so quickly and very professionally
30 August 2023
Unprompted review
Reply from Soter
Good evening Melanie,
I'm very glad to hear we resolved your issue in a swift and professional manner, we pride ourselves on these values and I'm glad you experienced this.
I will gladly pass this information along to the rest of the team.
Kind regards, Ashley.
What's important for people to know
I was put through to this company by the rac to retrieve my car keys locked in the car,seven hours later with me making one phone call inbetween I was told there was no exact e.t.a.
No fun what so ever sat outside your car for that length of time,I would not have used this company if the rac had not recommended them and shame on the rac for doing so,the rac need to take a good long look at their response times .
30 August 2023
Unprompted review
Reply from Soter
Good afternoon,
All of our job times are job and traffic dependant. I apologise this didn't meet your expectations. If you wish to discuss this further, please feel free to get in touch on 01480598821 or email me on complaints@soterps.com.
Kind regards,
Kayleigh
Replced two keys
Told me price in c9ntrol room two new keys the next day all coded the guy who came was spot on hopefully I don't need to use the company again buy if I lose keys I've got their card very positive experience
30 August 2023
Unprompted review
Reply from Soter
Good evening Andy,
I'm very glad to hear we were able to resolve your situation the next day and that we resolved your situation!
I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Excellent service
Excellent service, very quick and got me back into my van in no time.
27 August 2023
Unprompted review
Reply from Soter
Good morning Darren
I'm glad to hear that you had an excellent experience with the service! It's great that the team was able to help you quickly and get you back into your van.
Kind regards, Ashley.
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