Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
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See what reviewers are saying
Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
Company replied
Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Lewis is the Man
Lewis Undwin was so efficient and he did such a good job in a matter of minutes. Great sense of humour and made me so comfortable. He went over and above and I totally appreciated his assistance!
11 August 2023
Unprompted review
Reply from Soter
Good evening Frances,
I am very glad to hear Lewis provided such brilliant service and completed the job in minutes!
I will happily pass this information along to Lewis and the rest of the team!
Kind regards, Ashley.
Really needed some help with my car and…
Really needed some help with my car and this firm was so helpful and kind when I started to panic. A slick process and all in all a great service. Thank you
10 August 2023
Unprompted review
Reply from Soter
Good evening Kate,
I'm glad to hear that you received the help you needed and had a positive experience with our service.
Kind regards, Ashley.
they said they would be with me within…
they said they would be with me within an hour and they were
they tried a few options before having to drill the lock. the whole process took about 10 minutes. neat tidy and efficient
9 August 2023
Unprompted review
Reply from Soter
Good evening Alex,
Thank you for sharing your experience. We always aim to provide prompt and efficient service!
I will happily pass this feedback on to the rest of the team.
Kind regards, Ashley.
Quick efficient friendly service
8 August 2023
Unprompted review
Reply from Soter
Good afternoon Brian,
Thank you for your feedback! We're glad to hear that you experienced quick, efficient, and friendly service.
Kind regards, Ashley
Ross attended my car
Ross attended my car, very helpful and provided excellent service
8 August 2023
Unprompted review
Reply from Soter
Good afternoon Miss miller,
We appreciate your feedback! It's great to hear that Ross provided you with excellent service and was helpful.
I will happily pass this information on to Ross and the rest of our team!
Kind regards, Ashley
Reply from Soter
Good afternoon Emma,
Thank you for your feedback! We're glad to hear that you were satisfied with the communication and the speed of our service.
I will gladly pass this feedback along to the rest of the team.
Kind regards, Ashley.
Great customer service,helpful and very…
Great customer service,helpful and very responsive, supplied an excellent locksmith that retrieved my car keys from the boot of my locked mercedes slk in no time at all,would definately recommend..
5 August 2023
Unprompted review
Reply from Soter
Good afternoon Frankie,
We appreciate your positive feedback! It's fantastic to hear that you were pleased with our customer service and the locksmith's assistance.
I will happily pass this information along to the rest of our team.
Kind regards, Ashley.
I was very impressed with the service…
I was very impressed with the service and the locksmith.
Prompt arrival, efficient rescue of my car key that I’d accidentally locked in my car!
Fabulous, thank you!
2 August 2023
Unprompted review
Reply from Soter
Good afternoon David,
Thank you for your feedback! We're thrilled to hear that you were impressed with our service and our locksmith. Prompt arrival and efficient rescue of your car key are important to us and we're glad that we could help you when you accidentally locked your key in your car.
I will gladly pass this information along to the rest of the team.
Kind regards, Ashley.
Jamie arrived and was very experienced…
Jamie arrived and was very experienced and made my key where all other locksmiths had failed.
I would give him 10 stars if I could he was on time polite and very professional.
1 August 2023
Unprompted review
Reply from Soter
Good afternoon Adam,
I am very glad to hear Jamie managed to resolve your issue where others could not!
I will happily pass this information on to Jamie and the rest of the team!
Kind regards, Ashley.
Brilliant Brilliant service
Brilliant Brilliant service - the key man took 4 mins to get into the car and 15 mins to cut new keys that fit into the fob - could not have been more efficient - Marc
29 July 2023
Unprompted review
Reply from Soter
Good afternoon Marc,
I am very glad to hear our locksmith was able to quickly resolve your situation in a very swift manner!
I will gladly pass this information on to the rest of the team.
Kind regards, Ashley.
Great service when my steering lock broke.
Great service from these guys. My steering lock broke, so I was unable to start my van. I was expecting them to come out in 3-4 working days. They then advised I would have an engineer much later. I called them back and they rearranged. They were happy to help as best as they could. There was contact via text messages to keep me updated and when the locksmith arrived, they were friendly, professional and got the van up and running in about half an hour. The total time off the road was 7 days but they have been brilliant the whole time.
28 July 2023
Unprompted review
Reply from Soter
Good afternoon Chris,
I am very glad to hear that we could provide great service and you found us brilliant the whole time we were providing service to yourself. I am also happy to hear the text messaging was helpful to keep you informed on what was happening.
I will happily pass this information on to the rest of the team.
Kind regards, Ashley.
Key fob for VW
Key fob failed & referred by RAC. No locksmiths immediately available, but when they came, their service was really quick & efficient. They made the process much more straightforward than I expected.
26 July 2023
Unprompted review
Reply from Soter
Good afternoon Helen,
I'm very glad to hear that the service provided was quick and efficient and that you found the whole process straightforward!
I will happily pass this information on to the rest of the team!
Kind regards, Ashley.
Excellent service after locking self out of car
Put through by the RAC after I locked the key in the car. Polite and professional service on the phone. Arranged a local locksmith immediately. Arrived within half an hour and five minutes later I was driving away. Excellent service.
26 July 2023
Unprompted review
Reply from Soter
Good afternoon Andy,
Thank you for your feedback! We're pleased to hear that you had a positive experience with our service. Providing polite and professional assistance is important to us, and we're glad we could promptly arrange a local locksmith to help you with the locked car situation.
I will pass this information on to the rest of the team.
Kind regards, Ashley
No complaints at all
Very flexible with timings, sorted on my drive while I was away on holiday. Prompt service with great communication.
25 July 2023
Unprompted review
Reply from Soter
Dear Matt,
Thank you so much for leaving such a lovely review.
I am glad to hear that the communication between yourself and the team was effective and prompt.
I will pass this onto the team for you.
Kind regards, Jas.
Words can’t explain how grateful I am…
Words can’t explain how grateful I am for Lewis fixing my key issue especially when it is kids summer holidays and a car is crucial! It would have cost me a large sum of money had Lewis not been able to work out the issue for me and fix it. He went above and beyond and was polite, kind and explained it all to me. He is a credit to your team. If you get Lewis for your call out count yourself very lucky, he’s a star! ⭐️
24 July 2023
Unprompted review
Reply from Soter
Dear Anonymous,
I am extremely happy to see this glowing review you have left us and how grateful you are to our team.
I am really happy that Lewis has been able to help you and explained the process in order to keep things calm and that he was polite to you.
I will pass this feedback to Lewis and the team as they would love to hear this and thank you for taking the time out of your day to let us know.
Kind regards, Jas.
Great service no hassle and my problem…
Great service no hassle and my problem was solved my steering lock messed up and they come out and fixed it without a problem
24 July 2023
Unprompted review
Reply from Soter
Dear Customer,
Thank you for taking the time to leave a glowing review.
I am very happy to hear that your situation has been resolved and that the work went on without a problem.
I will definitely pass this feedback on to the team.
Kind regards, Jas.
Jamie who came today was very good and…
Jamie who came today was very good and when I rang the team I was happy with there response
24 July 2023
Unprompted review
Reply from Soter
Dear Ian,
I am happy that Jamie was very good with your job and that he carried it out in a good manner.
I will pass your compliment to Jamie and the team and thank you for taking the time to let us know.
Kind regards, Jas.
Driver informed us when he was going to…
Driver informed us when he was going to be here,nice guy went through wot he needed to do and sorted out a new key for our daughters mini thank you
24 July 2023
Unprompted review
Reply from Soter
Dear Lisa,
I am happy from your review to hear that the driver informed you when he would be there and they you were told fully about what he needed to do.
I will pass this positive feedback to the team.
Kind regards, Jas.
Reply from Soter
Dear Eileen,
Thank you for the positive feedback, I will pass it on to the team.
I am glad to hear that the communication with our agents was good and that the locksmith was efficient and skilled in the work they did.
Kind regards, Jas.
Had problems with 2 sets of keys not…
Had problems with 2 sets of keys not working the engineer was able to sort it out in 30 minutes saving a very expensive trip to an auto electrically engineer
24 July 2023
Unprompted review
Reply from Soter
Good morning,
Thank you for your review.
I'm glad we managed to come out and sort out your issue without you having the expensive trip to attend an auto electrician.
On the review, was it meant to be a 1*?
If you wish to discuss the service any further, please let me know.
Kind regards,
Kayleigh
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