Slumberdown Reviews 

1,234
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers frequently praise the quality and comfort of products, especially wool duvets and pillows, highlighting their excellent temperature regulation and contribution to better sleep. Many appreciate the competitive pricing and good value, with orders often arriving quickly and well-packaged. However, some customers also noted issues with product quality control, receiving faulty items or products with strong chemical smells and minor design drawbacks. Additionally, some reviewers faced problems with specific delivery couriers, including parcels left insecurely or delays, and a small portion reported difficulties with customer service responsiveness.

What people talk about most

Product

Users describe positive interactions with product, with many highly recommending the wool duvets for their... See more

Quality

People report positive experiences with quality, often describing products like wool duvets as fluffy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Reviewers mention ambiguous feedback about order, with many customers reporting positive experiences, citing... See more

Price

Clients share positive opinions on price, with many reviewers finding the products to be very reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitively priced, lightweight summer duvet. The material isn't the most attractive - and rather shiny, but apart from that it was very comfortable. Coverless duvets save us money on annual dry... See more

Rated 4 out of 5 stars

Good value, good quality product, delivered promply. I ordered two duvets. One arrived that was faulty, missing filling in part. I contacted customer service by email with photos for a replacement b... See more

Company replied

Rated 5 out of 5 stars

Have spent 100s over the years trying to find à proper brick pillow and now I have 2 😂, only needed the 1, wee bit uncomfortable 1st night until your head/neck gets used to it but after that it's br... See more

Rated 5 out of 5 stars

Ordered double wool duvet having read reviews - not fluffy like feather duvets but so snuggly and warm and lovely to sleep under. And made in UK. Going back for more! Buying direct from Slumberdown wa... See more



Company details

  1. Bedding Store

Written by the company

Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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4.1

All reviews

(1,234)

276 reviews in the last 12 months

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Rated 2 out of 5 stars
Slumberdown logo

Reply from Slumberdown

Thank you for your message, and I’m very sorry that your order was shipped after you requested a cancellation. We’ve been dealing with a high volume of orders, and unfortunately the cancellation request wasn’t seen in time — but I completely understand how frustrating this must be.

I’ve now emailed you directly to assist with the return and to make sure this is resolved as smoothly as possible. Thank you for your patience, and please accept our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Rated 1 out of 5 stars

They sent the wrong item and haven't…

They sent the wrong item and haven't responded to my email asking for this to be corrected

26 November 2025
Slumberdown logo

Reply from Slumberdown

Thank you for your feedback, I sincerely apologise for the delay in getting back to you. Due to a higher-than-usual
volume of inquiries during our peak season, our response times have been longer
than usual. Thank you for your patience. We can see that our customer services team have arranged for the correct pillow to be issued on an express delivery service and this should be with you tomorrow. Many Thanks Customer Services

Rated 5 out of 5 stars

Excellent company and products

Easy to order and quick delivery.

Slumberdown products are excellent, I have a 13.5 Tog white goose down duvet which is lovely and warm and I wholeheartedly recommend if you are chilly in bed.

26 November 2025
Rated 1 out of 5 stars

Woolen duvet smells very bad

I ordered woolen duvet. Arrived fast but smells extremely bad. This must be a smell of some wool moth repellent. I have another woolen duvet from a different shop and it's nothing like this one. I wanted to send it back asap but the customer service doesn't reply to my emails/enquiries and the returns option online doesn't work. And of course there is no contact number to call them..

21 November 2025
Slumberdown logo

Reply from Slumberdown

Hi,

I’m very sorry to hear about your experience and that your duvet arrived with an unpleasant smell — this is absolutely not the standard we aim for. Thank you for bringing it to our attention.

We’re currently working through an unusually high volume of enquiries, which has caused delays in our email responses and affected the online returns portal. I can confirm we have now received your message and will prioritise resolving this for you.

In the meantime, please rest assured that we will arrange a return or replacement according to your preference, and make sure the process is quick and hassle-free from here.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Rated 1 out of 5 stars

pillows like putting head on a crisp…

pillows like putting head on a crisp packet crackling

24 November 2025
Slumberdown logo

Reply from Slumberdown

We appreciate your feedback and are sorry the pillows were not satisfactory. Please can you contact our customer services team who will be able to assist you further.

Rated 5 out of 5 stars

Brilliant duvet, fluffy and warm!

This is my second duvet from them as I had my last one 4years and it was abit flat (my dogs sleep on the bed) Its lovely and fluffy, very warm and lightweight too. Would highly recommend for winter 😊

22 November 2025
Rated 5 out of 5 stars

Fantastic company

Fantastic company! Extremely easy to deal with. I absolutely LOVE my heated throw, it is a game changer in the winter! Would definitely recommend their products and they are very good at resolving issues too - of which wasn't actually their fault!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely outstanding (from a difficult to please individul.

I previously had a slumberdown electric blanket and that blanket lasted eight years+. I never at any stage had any reason to have it repaired through that period. The comfort is truly 2nd to none. The quality is unquestionable. The programmer is 38 straightforward and easy to understand and operate.

27 November 2025
Rated 1 out of 5 stars

Item was never received and seller is now ignoring any attemp at contact

Item was meant to be delivered on 21st November - it was never delivered despite waiting in all day. They are now ignoring all attempts at contact, or any attempts at getting a refund - I now unable to order a new item, because they refuse to compensate.

21 November 2025
Unprompted review
Slumberdown logo

Reply from Slumberdown

Hi, Thank you for your message, we’ve been dealing with a high volume of enquiries.

I’ve now emailed you directly to assist if you could please provide order details to help us. Thank you for your patience, and please accept our sincere apologies for the inconvenience caused. Kind regards Suzy

Rated 5 out of 5 stars

The Slumberdown wool duvet is…

The Slumberdown wool duvet is excellent. I have the medium tog one and it’s brilliant, doesn’t move when in use and really warm. Like it so much all my beds have one now. Great service too.

16 November 2025
Rated 3 out of 5 stars

Heated throw doesnt work…

Heated throw doesnt work properly.Customer services dont bother to reply to emails.

20 November 2025
Unprompted review
Slumberdown logo

Reply from Slumberdown

Hi,
Thank you for your patience. Please accept my sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday in full swing and Christmas approaching, we’re receiving a high volume of enquiries relating to our products. If you could please provide your email address or order number and i can search for your enquiry. Kind regards Slumberdown Team

Rated 5 out of 5 stars

Value for money

Heavyweight wool duvet. Lovely quality. Feels lightweight but keeps me warm. Sleep so much better. Lovely weight. Value for money. And no need to wash so better on the environment. Very pleased with purchase

17 November 2025
Rated 1 out of 5 stars

Misleading package

Misleading package. 15 Tog in bold writing on front packaging. Then in small print 2 duvets to clip together. Imagine the hassle of having children who sleep kicking duvet up and down around the bed. Think the idea of having to sort it out everynight to straighten it all the time when making the bed. Put the details in more bolder writing very misleading.

21 November 2025
Unprompted review
Slumberdown logo

Reply from Slumberdown

Hi, sorry you are having issues with the product, please can you email us at info@slumberdown.co.uk with your order number and we can help resolve. Kind regards Slumberdown Team

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