Slumberdown Reviews 

After 23 months of faultless performance our Slumberdown electric blanket developed a fault in the the lower section on one side stopped working. I sent the receipt and other details required to the Customer Services Department. Within two days I received an email back to say that a replacement blanket was on its way!

No disputes, no arguments, no quibbling, just fantastic customer care. And today the blanket arrived and is now working perfectly.

I would fully recommend this company and will certainly buy from Slumberdown again. An excellent experience, and quite rare.

Fantastic electric blanket and it is so comfortable even when it’s not on! The fact we can both have our own heating arrangement is such a great thing!

Misleading provenance

I made the decision to buy based on the prominent "Made in UK" signs on the website. However the product I purchased, an electric throw, was made abroad. I am giving this review because I think the website is misleading. If you shout about made in UK, then you need to be clear when something isn't.

fast delivery if there is a little moan it arrived in its own plastic wrapper so all the world can see what is being delivered yes its saving the planet there must be a way of using darker plastic to hide what is being dropped of

Had an issue with the medium covers not fitting the medium orphopaedic bed, the website was misleading but Slumberdown resolved the issue and refunded the bed and we then reordered the standard medium pet bed which also fits the covers purchased, they checked the website and agreed this was misleading.
Good customer service

Wool is just a superb duvet filling. I now have all three, light, medium and now heavy. The warmth is toasty without being sweaty

Pillows arrived quickly. Pleased with them. Though they feel soft, they give great support.

The pillows I purchased are exactly what I wanted.
Soft cover to them which I wanted.
Delivery was swift.
Packaging easy to access.

Rating given due to delivery company used. Yodel were, once again, a model of inefficiency. Multiple failed deliveries, drivers not finishing rounds, no communications.
And parcel was left on doorstep, partially opened, in full view of road despite instruction to leave it with neighbours.
Please, for your customers sake, do not use this company.
[UPDATE]
Thanks for your reply, I can supply a photo of the opened package if you require it.
Yes, it was under an over hang (not in. a porch), but as I stated it was in full view of the road.
As to delivery drivers being under pressure and unable to finish shifts, on both occasions they gave up *BEFORE* the stated delivery window, ie *BEFORE* the of shift.
Please don't try and defend the indefensible, it does you no favours.

Also of note, I contacted you about the issues separately but had no reply

Ordered double wool duvet having read reviews - not fluffy like feather duvets but so snuggly and warm and lovely to sleep under. And made in UK. Going back for more! Buying direct from Slumberdown was very good - easy , competitive pricing and good free delivery

Very cosy and kept me wonderfully warm. It’s a really great purchase

It was really quick to arrive and looks and appears to be good quality. The dog hasn't eaten it yet!

Well, cost, value and delivery great. Now it'll be down to time living with it to finally decide whether it was worth the money. So far after just one night, its warm, heavy (what I wanted) but noisy (which I didn't) but time will quieten that down I hope.

Terrible customer service - my electric blanket developed a fault and despite being within the warranty period I am still waiting for my replacement to be sent out to me despite sending chasing emails and still no response. So frustrating and disappointing.

very happy with electric blanket best on market

I have a light weight wonderful wool and just got the heavy weight wonderful wool. Filled with British wool, these duvets are the best I have ever used.
I had the best nights' sleep and felt refreshed in the morning.
LOVE WONDERFUL WOOL DUVETS

great quilt its very warm and was at a very cheap price.

Received my order, outer packaging all ripped, no further outer delivery packaging & my duvet was filthy!

Having spent a considerable amount on the replacement of multiple items (3 duvets, a topper & 2 pillows), i was excited for them to arrive now the cold weather is creeping in.

When they did arrive, poorly packaged as both deliveries had split with items exposed, i noticed that one of the pillows was faulty having not been sewn fully down on side.

I reached out to Slumberdown using the form on the website & received an automated reply stating that they would aim to reply in 48hrs.

10 days later, & despite numerous attempts to chase this up (although with no contact number listed I simply had to continue to use the email addresses that I could find), I have had zero response which I find appalling.

They like to harp on about being a British company blah blah blah but with the poor & basically unacceptable service that I have received, or not in this case, I can understand why people use cheaper alternatives from other overseas suppliers.

What does it take to acknowledge an error, apologise & provide a replacement. It would have all been sorted in a matter of days but no, not this company.

As it stands I will not be giving my money to such a company who treats their customers so poorly.