Slumberdown Reviews 

1,231
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and competitive pricing. Many consumers highlight the natural materials, breathability, and effective temperature regulation of items like wool duvets, leading to better sleep. Reviewers frequently commend the fast and efficient delivery service, often noting quick arrival times and good packaging. However, some customers also noted issues with product quality, including items arriving faulty, damaged, or with clumped filling. A few other people also felt that certain products had an unpleasant or strong chemical smell upon arrival. Additionally, some reviewers experienced problems with order accuracy or a lack of response when trying to return faulty purchases.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers highly recommending the wool duvets and... See more

Quality

Users describe positive interactions with quality, frequently praising the wool duvets for being fluffy,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the online ordering process... See more

Price

Consumers find price to be positive, with many reviewers highlighting the reasonable and competitive pricing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitively priced, lightweight summer duvet. The material isn't the most attractive - and rather shiny, but apart from that it was very comfortable. Coverless duvets save us money on annual dry... See more

Rated 4 out of 5 stars

Good value, good quality product, delivered promply. I ordered two duvets. One arrived that was faulty, missing filling in part. I contacted customer service by email with photos for a replacement b... See more

Company replied

Rated 5 out of 5 stars

Have spent 100s over the years trying to find à proper brick pillow and now I have 2 😂, only needed the 1, wee bit uncomfortable 1st night until your head/neck gets used to it but after that it's br... See more

Rated 5 out of 5 stars

Ordered double wool duvet having read reviews - not fluffy like feather duvets but so snuggly and warm and lovely to sleep under. And made in UK. Going back for more! Buying direct from Slumberdown wa... See more



Company details

  1. Bedding Store

Written by the company

Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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4.1

All reviews

(1,231)

273 reviews in the last 12 months

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Rated 1 out of 5 stars

Not good customer service

The order was shipped quickly however the delivery company returned the item to sender immediately without even attempting delivery (I appreciate this is not Slumberdowns fault), however the only way to contact Slumberdown is via email which I have done on several occasions and they are not replying to me so no refund and no pet bed

5 December 2025
Slumberdown logo

Reply from Slumberdown

Hi Amanda,
Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a
high volume of enquiries. This has now been resolved for you. Kind regards Slumberdown Customer Service Team

Rated 5 out of 5 stars

Well priced wool! Awful choice of courier, customer service ghost town.

Good prices for Black Friday, I have 4 of their (BRITISH) wool duvets now as I use in my air bnb rooms, I find them light and warm for the price they are great, pleased to have bedding that will break down after it’s discarded unlike polyester which we can’t even leave in recycling! Hoping there are no PFAS in the mix..The bags great for storage long term, easy to fit duvets in them, last well. dispatch/Delivery is quick but please stop using yodel! Courier rang the bell, I have to run down 3 flights to get to the gate, I didn’t wait a second, I ran down in 15 seconds tops to find the courier already dropping the duvet in the block door next door..I know none of these people and there’s never anyone there.. a really bad short cut on delivery. Tracking also spotty. Still waiting for a response to my question to slumber down a week ago…

3 December 2025
Rated 5 out of 5 stars

My dog Lola absolutely loves this bed…

My dog Lola absolutely loves this bed and rarely goes car from it the fabric is so soft and welcoming and the padding is super comfy and holds her perfectly I have never managed before to find such a perfect bed for her - worth every penny. And more

3 December 2025
Rated 5 out of 5 stars

Warm and cosy

I bought my duvets to use in my campervan, we tried them at home and absolutely love the duvets. They feel light but are very warm and cosy. Most of all I like that they are not bulky.

2 December 2025
Rated 5 out of 5 stars

warm and cozy

We have one of these quilts at our lodge in the Lake District and found it to be very warm and cozy so we purchased a second one for our super king size bed at home. It’s fantastic. So warm and very very cozy.

2 December 2025
Rated 1 out of 5 stars

Did not receive items

Delivery company say they attempted delivery but couldn't access the property. I live in a house with no access restriction. Emailed Slumberdown but no response after a week. Still no response. Will try to demand a refund but not optimistic about it.

2 December 2025
Slumberdown logo

Reply from Slumberdown

Hi David, Please accept my sincere apologies for the delay in responding to your enquiry. We are currently in
our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a
high volume of enquiries . I have emailed you. Kind regards Slumberdown Customer Service

Rated 1 out of 5 stars

Poor quality packaging/no refund

Poor quality packaging. Need to return but no reply to my email.
UPDATE 08/01/2026
Received return instructions and courier label. Returned blanket in accordance with instructions and confirmed by email on 13th December to Slumberdown with info to track package. Despite further emails have only received auto-replies. Now 8th January and no refund received and no communication. I will not be recommending Slumberdown.

3 December 2025
Slumberdown logo

Reply from Slumberdown

Hi Pete, Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a high volume of enquiries . I have responded to your email. Kind regards Slumberdown Customer Service

Rated 5 out of 5 stars

Comfy dog bed he likes it

Comfy dog bed he likes it
Delivered quick lucky they used DPD for delivery and not Evri !
Kept me informed when it was being dispatched and when it would arrive
Thanks

30 November 2025
Rated 1 out of 5 stars

6 days still not dispatched

6 days still not dispatched

30 November 2025
Slumberdown logo

Reply from Slumberdown

Hi Robert, We do apologise for the courier issue as we dispatched 30th. I have emailed you to resolve the issue. Kind regards Slumberdown Customer Service

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