Slumberdown Reviews 

I requested a return on 06.01.26 and received an email acknowledgement. It is now 17.01.26 and I am still waiting for a further news.

The throw was delivered to the wrong property (next door) and left hanging on a gate(I had not sorted a safe place). Fortunately, I managed to find it from the delivery picture. The address on the package was very small, and 26 could easily look like 28 in such dark conditions.
All good, supersoft heavyweight material, and neutral is a great colour combo(cream /light brown

The Slumberdown Wonderful Wool range is an excellent product, the high tog duvets are light in weight and very cosy. Both duvets, bed topper, and four pillows arrived separately, well wrapped and within a couple of days of placing my order during a particularly cold snap, amazing considering many parts of the country were covered in snow and freezing cold. Both Customer Service Assistants Bev and Suzie were exceptionally friendly and helpful in sorting out a size mistake I had made when ordering, they are both a credit to Slumberdown.

UPDATE: So I did eventually hear back from them and they offered me two options both in my favour. The only issue was the I had to wait days again for them to see my reply and respond confirming the choice. In situations like this, once a ticket is open and active, it should be monitored and responded to as a priority. I do feel you need a small team of call handlers or live chat. Emailing back and forth seems quite slow in today’s modern age. Because of this I have updated the score from 1 star to 4. I think to achieve a 5 star the support system does need to be looked at. Many thanks once again though for sorting the issues out.

ORIGINAL REVIEW BELOW:
Ordered a king size dual zone dual side electric blanket with two controllers. When it arrived they had a leaflet inside saying it was out of stock and they have given me a free upgrade. On opening and checking. This was identical to the one I ordered except it only has one controller meaning my partner has to have the same setting as me on her side. She suffers from her back and I suffer with my feet and legs. This is specifically why we ordered the dual control and dual zone. No phone number to contact them and emails takes up to 5 days to even reply. Very unhappy indeed as I’ve been given a downgrade not an upgrade and does not match the description to what I ordered. Please get in touch asap.

Excellent service and quality of goods.
Amazed at such an efficient response and delivery!

Grand beds for my dog

The wool duvet arrived and I unpacked it. I found that one side hadn't been stitched and the filling was exposed along the full length of one side.
I am wondering how the quality control at Slumberdown allowed this to happen.
Wool duvets are not cheap!
I am thoroughly unimpressed because this was not picked up before packing the duvet.
Slumberdown you need to get your quality control up to scratch!
It's also really hard to get in touch with customer service, especially if you didn't buy it directly from Slumberdown.

This is a comfy bedding for pets. The fact the cover is washable and spares can be bought is the reason I chose it. It’s as a guest dog bed when our family turns up ( for the dog ) not the family. 😂Not used used daily.

Got sent the wrong product. Slumberdown have not replied to any of my emails asking for a return. Very disappointed, money wasted.

I bought an electric blanket which isn’t suitable for my bed. I’ve emailed so many times during December 25 to find out how to return it but don’t get any response from Slumberdown

All went extremely smoothly and the pillows are fantastic. Perfect.

Beautiful wool pillow arrived quickly and is wonderful. Bought a more expensive one a few years ago and this is equal.

I was very happy in every aspect of my purchase.
It was delivered very quickly especially as it was ordered in the Christmas period.
The mattress topper is great!
It doesn’t go flat and makes a real difference to a mattress that was on the firm side.
Good value too.

Is very comfortable is warm for this winter
Thank you very much

No response from customer service when questioned about the origin of pillow covers. Website says UK made but on the material it says made in China!! Not impressed

Easy to order online fast seamless delivery

I bought a slumberdown
Electric blanket from Asda supermarket in November 2024. It stopped working in April 2025 and I was advised to contact slumberdown customer service. After numerous emails, they agreed to replace it in May 2025. It again failed in October 2025 and I contacted them for a refund or replacement. After numerous emails, they told me to return it to Asda who declined to replace it as it was almost one year later. I have now been writing to slumberdown and they have refused to communicate anymore, or even replace or refund. It seems their product is inferior. I have asked where to complain but this had also been ignored. I am very disappointed and won’t give up.

I was considering a purchase and had a question about a product which wasn't answered on their website. Emailed them on 6 Dec. Got an auto-reply saying they were getting a lot of emails as it was their peak season and they aimed to respond within 5 working days. Fair enough - but it's now 8 working days later and I still haven't had a reply. Have given up waiting and bought elsewhere.

I received a faulty mattress topper with its zip broken. Also, avoid the gel mattress topper because it has the strongest chemical fume which doesn’t go away after two weeks of airing it out.
I contacted the customer support right away upon receiving the item (with all details including order number), and chased 3 or 4 times. No response whatsoever for 2 weeks now. I’d like the mattress topper collected asap because it’s broken and makes us feel unwell with the smell just by having it in the room and not even using it.

Avoid this company. Slumberdown have now been holding my returned item for over a month with no refund and, unsurprisingly, no communication either. They didn’t even have the courtesy to confirm that the return had arrived — they simply kept it.

Only after chasing the issue through Amazon did I discover that Slumberdown had in fact received the return weeks ago and are now over three weeks late issuing the refund. Had I not investigated myself, I suspect nothing would have happened at all.

I’m now forced to take further action just to recover money that should have been refunded automatically. Make of that what you will.

I’d strongly recommend doing your due diligence before dealing with this company and purchasing elsewhere if you value basic customer service, transparency, or professionalism. An extremely poor experience from start to finish.