Skylinkparking 

This is the most utterly incompetent, rude and aggressive company I have ever known and I feel compelled to write a review, which I never do, so that other people never book with this company, no matter if they think they are on for a bargain. I was travelling with my elderly mother and on the outward journey we nearly missed our plane as we were kept an hour for the car to be collected. On the inbound journey we were kept waiting for nearly two hours for the cart to be returned. On each occasion when I called for a time, I was told it would only be 30 minutes then 5 minutes, then no time provided: we don't know they said; why are you f***ing calling woman; yes, phone the police they said; book with someone else they said. The phone would be hung up and then not answered. Unlike others, I didn't have the misfortune for my car to be damaged however the stress for my my elderly mother and I before and after our holiday was the worst we have ever experienced.

After having a kerfuffle with parking, we were very happy to find one so easily online. When we arrived at Heathrow, they were prompt and took the car quickly with no trouble.

I called when we landed and I was told by the man on the phone that it'd be 30 minutes. We took our time leaving the airport to stay warm and headed up to level 4 - where we were told to go. There was a man there shouting at a young man (similar looking to who we gave our keys to initially) saying he'd been waiting over 45 minutes. We hoped it wasn't the same company.

I rang after 45 minutes asking were the car was and was told by the first man that the driver was on his way and would be there in 15 minutes.

I rang again after 20 minutes had passed and was told he'd contact the driver and call me back - never did.

I rang again and was put through to someone named 'Tandy'. It is no exaggeration to call him one of the most vile and arrogant people I've ever had to speak to. I simply asked where the car was as it was 45 minutes late - politely - and was hit with 'WELL WHAT DO YOU EXPECT MA'AM YOU PICKED THE CHEAPEST SERVICE'. I looked online and the business is registered to Ruislip and checked on Google Maps how long it would take. I explained it should have taken 30 mins tops and got back a snigger and 'no, we are in Crawley' - openly admitting to false advertising and illegal registration of the business. I ended up putting the phone down as my anger rose and the last thing I wanted was to receive a damaged car - or no car at all. We also explained that we were with a doctor who had work early the next morning and they were wasting our time. Tandy replied 'oh, yes, I am worried - can I see the doctor first?' in a tone that I can only describe as one that would be heard on an adult phone call hotline. Clearly trolling, but very much displaying what an immature, disrespectful and downright disgusting tw*t he is.

After 14 abusive and ridiculous calls claiming the car would arrive in '15 minutes', I got a call from an unknown number saying to come to level 5. He also stated the car was a Skoda when it isn't. When we arrived, a very young man said he'd been there for 30 minutes waiting - a flat out lie. He also said we said we'd arrive at 9pm and completely dismissed the online booking I showed him on my phone stating 8pm.

He simply asked 'is this your car?' and threw the keys at us. We said that we were worried it took so long, disappointed in their service and asked why they continued to lie. He asked us to 'control your language' and quickly scurried away before turning and shouting 'shut up'. Before he reached the elevator, he shouted 'f you' like a child.

I've since read the reviews and wish we did first. I genuinely feel sorry for the other people that have had to experience this ridiculousness too after a trip.

I've looked online and realised the business is very new - meaning it's probably been opened and dissolved under new names and directors. The parent company at the bottom of the email Sapphire Global Tech was also shut by Companies House - for what I can only assume was for fraud. The text on the website has also been copied and pasted from another company.

Overall, we waited 2 hours in the cold for a car from a pathetic excuse for a company that I can only describe as: FRAUDULENT, UNPROFESSIONAL and RAN BY A BUNCH OF MORONS. I have now filed a complaint with my bank as we definitely won't be getting anything back from the company directly.

I booked and paid for parking for my daughter on 20/4/22. So far she has not received confirmation. Have been unable to get any replies to my emails or messages left on their phone. As I paid for cancellation have tried cancel but email could not be delivered. Guess my only option now is to enlist my Card companies help. Wish I had read the reviews first.

Do not even deserve 1 star, awful awful service, waited nearly 3 hours for our car back. Constantly getting lied to saying it was on its way or just got to the car park. Staff so rude! When the car finally turned up the man just got out and walked off saying its not his fault no apology nothing, didn't even give us the car park ticket to get out! The car park they park your car in is supposedly 2 miles away but somehow takes 3 hours to get to you because of bad traffic amongst other lies?!?. We are sure our car has alot more miles on too and heating was turned right up to 26 degrees? Probably wouldn't touch the heating just driving it down the road?? Actual criminals im sure of it DO NOT USE!!!

USE A DIFFERENT COMPANY
After paying £84 we had to pay a further £10 at the airport (not included in quote). Had to wait ages for car then when I called to check the guy hung up on me. The car is filthy (outside), looks like it was parked in a sandstorm. Will certainly never use these again.

Absolute joke company don’t use them. We landed at midnight and had to wait 90 minutes for them to drop my car back to Gatwick. I called and they only answered once then they ignored my calls until they called me on no caller ID to say they were then dropping it.
Also they had driven 50 miles. Fuming is an understatement.

Absolute cack, terrible service right from dropping my car with them and having to wait 30 minutes for them to turn up (lucky not to miss our flight). Then when we got back they wouldn't answer their phones so had to wait over an hour for my car to be delivered. Never use them again

Please do not use this fraudulent company!!
They were over 2 hours late returning my car to Gatwick south terminal, and then are disgracefully rude when you call them and then they just ignore your calls.
I was with my young daughter and I told them this to which they did not care.
My car arrived 2 hours late and this was only after I threatened to report my car stolen to the police.
When my car arrived it has been used for 77 miles and my alloys were completely scratched, my boot had been riffled through and I found a child's primark hoodie on my back seat.
Called them to complain and I got told to f u c k off by a woman who thought she was some kind of rude girl.
The drivers stink of unprofessional street boys, who have no idea about customer service and talk to you like you are a teenager on the streets.
Disgusting service and clearly not fit for service. After 3 days, I am still trying to make a complaint and get answers but they just put the phone down.
There were 5 other families all waiting more than 2 hours for their cars while I was waiting in the car park so clearly not a one off.

Appalling doesn't begin to describe this company, 45 mins wait for my car to be collected on the outward stage of my holiday and over an hour and a half on the way back. Misleading information from the contact on the phone ... when he bothered to answer.

This company is awful. I waited for 3 hours at Gatwick for my car to be returned. After 2.5 hrs they tried to say that I hadn’t given them my car, then they said it has been stolen, they even asked my to check the parking space where I’d left my car 4 days earlier.

Eventually I gave up and got on a train…a 3hr journey.

I phoned Skylink every hour for an update. At no point did they proactively communicate with me.

At 2030 in the evening they said they’d found the car but didn’t know where the key was and asked if they could send a driver down the next day to collect my share key.

The following morning I called them to see what time the driver would arrive to collect the key on that call they proudly announced that they had found the key. They assured my that the car would be delivered that day. Sadly the car did not arrive. I continued to phone them hourly.

I phoned them from 8am the next day. Still no manager and no driver to deliver my car. At 0930 I offered them a compromise bring my car to Woking and we’d drive to collect the car. They agreed.

In summary I Landed at Gatwick at 1230 on Friday. Finally arrived back at home with my car at 3pm on Sunday.

They continually lied to me, they didn’t answer the phone.

Do not use at any cost whatsoever! This was one of the worst experiences of my life. We waited over 3 hours late on a Sunday night with two babies (which I repeatedly told them about). Why? Because we kept getting told the car is 15 mins away. It wasn’t. They flat out lie over and over again, and that’s if you can even get through to them. They then told me the car had a flat battery. No evidence that was true. It then turned up after 3 hours, covered in bird poop and stinking of vomit.

I’d also question how many of their drivers have legitimate licenses, I saw a few that barely looked 17 and many others that simply could not communicate in English.

We were one of many families left out in the cold for several hours that night.

Stay far far away.

By far the worst parking service at Gatwick and completely unreliable - DO NOT USE, you'll be lucky to get your car back.
We waited over 2 hours and they refused to answer our calls when trying to find out why the delay was so long. One driver told us they'd lost the car and didn't know where it was parked. Eventually we threatened to call the police and report the car stolen, at which point it arrived within 5 minutes.
I wish i'd read the Trustpilot reviews before booking, they should not be allowed to operate!!

This company is the worst on the market. They put cheap parking prices and they don’t come to pick up your car when you have the appointment. I almost missed my flight. You have to call them at least 20 times… and the response is: 10min sir…10 min. After 1 hour of waiting. When finally they arrive, they will say to you that you gave them the wrong license plate nr. And you don’t receive a confirmation paper or anything that will say who they are and you Leave your car to them.When you come back you’re waiting for 2 hours to pickup your car. Even if you call with 1 hour before. This is a joke. I couldn’t get to work today because of this people. This is ridiculous. This is a company named Enigma- Don’t book with them. Very Very bad experience and a lot of stress.

Scam! I booked on line, payed the fee for cancelation option. Now I am trying to cancel it but I can not! There is no option on line. On the phone no one answers, phone mailbox full, cant leave a message. I am contacting my credit card to cancel the transaction. Also, the reviews for the operators for Heathrow are so so low, only misarable things happends to people. I can not understand how they are allowed to operate!

FRAUD AND SCAM -DO NOT USE
This company is a professional scam. I wish I had read the reviews before hand. They arrived 40 min late to collect the car. The car was returned with many damages (dings) and scratches. Worse than all, they clearly had used the car without authorisation and have driven it around for more than 180 miles (to do what?).
When we asked for their insurance details, they were not cooperative and we are still waiting a reply. We have reported them to the police. This is a fraud, do not use.

Car delivered back to Gatwick North Terminal damaged.
Company does not respond to emails or phone calls.

DO NOT UNDER ANY CIRCUMSTANCES USE SkyLink Parking.co.uk or WeCompareAirport Parking (they are linked companies and registered at the same address in Ruislip) .They said our car would be delivered within 45 minutes. It took them almost 4 hours to return our car, they were absolutely shambolic, a 1 star rating is far too high for them. DO NOT use either of these incompetent companies for parking your car. They did not answer their phone after our first call. Numerous other families were left stranded in the same position as us. The Director for SkyLink Parking Services is listed as KUMARI, Pratima (SALEEM BEGUM, Tassadaq for WeCompareAirportParking). They both need to be struck off and the companies dissolved. Gatwick Airport have confirmed Skylink Parking has no permission or authority to operate their service from Gatwick Airport. The company have not responded to my request for a full refund. Their office phone number listed is 033 3339 4247 (WeCompareAirport Parking 0330 133 4885), needless to say neither number is ever answered despite me trying for 3 days. The postal address and company registration number on skylinkparking.co.uk website is fake. If you do need to retrieve your car it will most likely be parked close to Tubby's Tyres Copthorne Rd, Copthorne, Crawley RH10 3PD.

No reciept for car
Turned up 1.5 hours late to drop off car, waiting at Gatwick in the cold at 11pm at night with two kids
Could not get through to them - when I did they were rude
The guy who dropped off the car was aggressive, rude, swearing in front of the kids and threatened me and my husband because we asked where had he been, he circled our car numerous times, very intimidating, threw the keys at me, got his fists out, I have filed a police report and cannot now get hold of the company