Skylinkparking 

Booked as meet and great / valet parking as we had lots of luggage and children, on the way to airport we rang to advise we were approaching and we were told that actually we had to go to the other terminal as they had parking issues in the one we’d booked, where we were sent to our vehicle was over height (we’d booked vehicle correctly they changed entrance!!) when that was finally rectified and we had to go to another entrance we were running tight on time and we now had to get a train to our correct terminal (the one we had booked 😡) … seriously not happy, then when we handed keys over (to very unapproachable and uncommunicative people) they filed ours in someone else’s folder and put someone else’s key with our paperwork luckily my husband spotted it, we had to ask for a receipt and to top it off we had to pay £5 parking for them (this isn’t mentioned at booking) … on our return we rang as they advised when we got our luggage the car then didn’t turn up for over an hour … really not good after a 14 hour flight and tired children DEFINITELY NOT MEET AND GREAT, the driver then said we had to pay £5 parking to get car out and disappeared before we could check the car over, it was absolutely filthy covered head to toe in bird poo and some things missing from inside, not big things but kids snacks etc, perfume used, we then went to get the exit ticket (again not mentioned at booking) and when I scanned the ticket handed to me by the driver I was charged £540 … the company wouldn’t answer phone for ages and when they did I was told I’d have to ask for help at the pay machine as they’d given me wrong ticket, absolutely livid by now and it was only when our vehicle tracking showed the office location they’d taken car to and we were going to go directly there did they decide to help and get the £540 overridden, the driver who was supposed to come back with correct ticket never showed up and we had now been dealing with this for nearly two hours including wait time for car to turn up!!! Never seen or used such a shambolic rude arrogant unhelpful disaster of a car parking company I am just gutted I didn’t think to read reviews first … please please avoid at all costs not worth the stress and aggravation caused both at the start and end of your holiday!!

AVOID AVOID AVOID AVOID AVOID…..
IF I HAD READ THE REVIEWS I WOULD HAVE NEVER BOOKED WITH THEM, FORGET THE FACT THAT EVEN THOUGHT I WAS MEANT TO PARK IN GATWICK SOUTH THEY FORCED ME TO GO NORTH AND CATCH A TRAIN WITH A BABY (NOT ENOUGH STAFF THEY SAID..)
THEN UPON MY RETURN THEY GAVE THE CAR SO DIRTY I COULD NOT BELIEVE IT… THEY PARKED IT SOMEWHERE UNDER A TREE AND IT WAS FULL OF DRIED UP BIRD POO (very bad for the paint btw)THE GUY THAT GAVE ME THE KEY LITERALLY RAN AWAY THE LIFT WAS TAKING LONG HE ACTUALLY RAN DOWN THE STAIRS WHILE I WAS TRYING TO SPEAK TO HIM..
I HAVE ADDED PICTURE OF THE CAR HERE SO YOU SEE THE CARELESSNESS.
HONESTLY IT YOU CARE ABOUT YOUR CAR DONT USE THIS COMPANY
AND IF YOU BOOK WITH A COMPARISON WEBSITE READ WHO THE COMPANY IS WITH.

Please do NOT use this company.
I left my car with them at Gatwick. When I got back I was told it had broken down en route to their compound and the police had town it away.
They had left it unattended on the main road and just walked off. I had to pay £270 to get my car back and have emailed and called them but no response. I spoke to the supervisor at Gatwick who was very rude and hung up on me.

Contact the papers
Contact the newspapers as I did. I got my money back from these animals.

The worst car service imaginable. Aggressive, rude staff, car did 50 miles while with them, came back with all the setting changed and looked like it had been used for joy riding. Made to wait for an hour when returned and told to pay extra. I have no idea how this company is allowed to operate

Awful. Late on departure drop off and waited 1h15 fin return with no apology (ignored my calls also). Blamed it on traffic, but every other meet and greet didn’t encounter any (first to arrive, last to leave). Car was filthy. No professionalism, uniform or any evidence that the person taking your car was a member of the company (nothing to sign etc). Would give 0 stars if this was an option.

Paid for meet and greet and all they did was move my car to the Marriott hotel. Just got £100 fine for parking illegally! Scummy company. Very racist to white costumer! Got alot of abuse from the drive when he dropped the car back to me, why he mentioned my skin color is beyond me! Do not use! Stay clear of this racist scum bag scamming company

Avoid this company at all costs.

They wrecked our car £1600 of damage, dumped it on the wrong floor of the airport car park and ran off to avoid meeting us in person. They have refused to engage with us despite numerous requests, calls emails. We will be taking further action against them.

DO NOT BOOK THIS COMPANY!!
Booked for 3am but when I called to say I was on the way (as per instructions) was told they don't open until 4.30. Called again at 4am several times and no reply. Had to book in with another parking company at considerable expense and only just got through for our flight. I have repeatedly contacted them for a refund with no response. Do not be fooled into booking by the cheap price. A total scam company

Abysmal.
+---------------+
| DO NOT USE |
+---------------+
Waited 45 minutes for driver to collect car on departure.
Waited 110 minutes for driver to return car on arrival.
Driver went to North instead of South terminal wasting more time.
Worst experience ever.
YOU HAVE BEEN WARNED

Poor communication, had to wait for an hour and 20 minutes before they returned my car....avoid this company like the plague.

Complete and utter shocking service! Avoid, save your money and walk to and from the airport! It will be quicker and save you the stress of calling some random bloke with zero customer service! He even hung up on me when I called an hour later to see where my car was… still waiting now for my car to arrive at 1am!

Terrible terrible company! No one actually there to meet us when dropping off the car despite ringing in advance. Then when we arrived back from our holiday we had to wait over an hour for the car!! 3 small children standing in a car park for an hour, the baby had to have his nap in the car park rather than the car as planned. The driver then took the car to the wrong terminal!
When I called to complain the ‘Manager’ just said ‘so what!’ and hung up on me when I tried to call back several times no one picked up. I have sent an email complaining and heard absolutely nothing back! £90 absolutely wasted!

Worst meet and greet I have ever used.
Called before arriving to drop the car off and still had to keep calling to be told ‘5 mins’ every time.
Everyone I spoke to speaks barely any English.

When picking the car back up it took them 45 minutes to drop it off, to the WRONG car park level and the car was covered in god knows what.
They leave the key on top of the wheel and the ticket in the car for you to pay yourself. Basically running before you see the state of the car. Would love to post a picture of the state they have brought the car back in but I am unable to.

DO NOT USE!!!!!!!! What a shambolic experience! Gave them 30 mins notice we were arriving at Heathrow. Parked up, called them they said wait another 30 mins. Waited. Called them again several times, either did not answer or said they were 10 mins away. Cut a long story short we almost missed out flight, they turned up 2.5 hours late. When we challenged who would pay the Short Stay Car Park fees the hooligan refused to take the car, became aggressive. We then had to pay another company £210 to take the car last minute.

I have been waiting for more then hour, I get non sense reasons from the customer service once they did me a favour and answered my phone call. There family waiting for their car as well. And they just dropped off a car after they damaged it to different customer.

Absolutely horrendous waste of money and time big mistake and unsafe . Please avoid you don’t know where they take ur car or what to do with it. I m pretty sure I will find a lot of mileage has been done on the car

DO NOT USE THESE COWBOYS- Gatwick North waiting over 2 hours for our car at 3AM -returned filthy dirty covered in leaves dirt and debris - will never use them again- staff were rude, hung up on us when tried to call and see where the car was -

Writing this review as I sit waiting for my car - it’s been 40 minutes so far, and the people just before us had to wait an hour for theirs (and also found that the range of their electric car had been depleted by about 50 miles, so God knows what Skylink had been doing with it while it was in their care). Have just called them again and been told they’ll be “another 10 minutes”, but having seen the reviews here I don’t hold out much hope. Just wish we’d looked at Trust Pilot before booking.

I can not impress enough how dreadfully this shambolic outfit treated its customers. Masquerading as 'service' we waited over one and a half hours to have my car returned, tired and cold in the early hours of the morning. Witnessed abusive language towards other customers waiting with young children. Phone calls for updates left unanswered or unreturned and when finally did get through we were continually fobbed off with lies and excuses as to why my car was not arriving when promised. One excuse was that it had been stopped by the police on route back to the airport! Driver delivering car just shrugged when questioned about this, saying he was just the driver. Will never use this outfit again and would strongly discourage its use.