Skylinkparking 

Please do not book with this company.
It’s been the same story for months. I booked in February and on my way back was told it would be an hour to have my car dropped to me because workers were off with covid. I went to the car park and met about 15 other customers who had been waiting hours.
The guy on the phone shouted at customers and threatened not to deliver their cars.
The police said the company is known to do this kind of thing.

BAD COMPANY SCAMMERS AND FRAUD OF A COMAPANY. PLEASE DO NOT BOOK WITH THEM.
We booked this company via a website called compare deals for airport parking on google. They are called Skylink Parking Meet and Greet. We paid £69 for the parking and paid via PayPal for their service at Gatwick airport. We followed all the instructions they gave us and their job is to park our car during the meet and greet (valet parking) for duration of our holiday which was 5 days and to bring it back on our return date. We paid for their service from 05/05/22 - 10/05/22. We back on 10/05/22 and called the company number we had been given to call. We was told it will take approx 30 mins for our car collection as this is a meet and greet valet parking service in the NCP Gatwick car park of Car park 6 Level 5. We waited over 4 hours!!!!!! We met other at the car park in the same situation.
It dawned us very quickly that this company were using the same number and instructions with other customers but their company names were different from us and the others but the services was the same. NCP parking ticket guy told us about this company being a scam. He advised us to look around the car park where we had parked on the 05/05/22 to make sure that our car was valeted and not left as this would be accumulating costs. We then looked around only to find our car not valeted as per the service we paid. We were so shocked to find our car never valeted and left with no car keys. We rang the company over 20x in distress to no avail. Due to the distress m. Upon arrival of the police they informed that they have received numerous complaints regarding this company all this week from Gatwick airport and this has been very complicated for them to solve or get involved as it’s a civil matter. A guy finally showed form the company and gave us our key and the wrong working ticket. This was checked and it appears it had accumulated £225 in parking charges. The guy refused to pay and got very aggressive with us. We got really scared and not tried to provoke him due to our safety. We had to get the police involved which was so bad and the police said we had been scammed as this had happened all this week at Gatwick airport. We again called the company so many times chasing for the working correct to no avail. Gatwick car park NCP informed of the charges via our license plate had to waved £125 due to the amount of the distress we’re all in and told us this an ongoing issue and to contact trading standings. We had to pay £100 to get our car out. Absolute shocking service!!!! We lost so much money to this company and we cannot believe something likes this is happening at Gatwick to families, children and the elderly. We were told the company keeps getting dissolved and they will create another company scamming people.

Avoid at all costs. Booked meet and greet. They don’t answer the phone or arrive anywhere near on time. Absolute shambles. Other customers (arrivals and departures) were also trying to phone with no response. One lady had been there for 3 hours and rang over 120 times. The worst service ever….by miles.

Skylink Parking are also known as wecompareairportparking.co.uk

Booked Meet and Greet Service through wecompareairportparking.co.uk When I got the confirmation I saw it was provided by Enigma Parking Ltd who I later saw have terrible reviews.

Waited 50 minutes for the car to be meet at Heathrow which resulted in £20 of extra car parking charges while I waited and almost missed flight.

Waited 50 minutes for car to be brought to airport when I returned even though I called as soon as I landed and did not wait for luggage before I rang.

Have tried to contact Skylink Parking by phone and it just says the number is unavailable and have also emailed them.

Please save yourself the hassle and don't use either Skylink Parking or wecompareairportparking.co.uk

Criminals!

Skylink Parking Services Limited team just broke my car, kept me calling them over 200 times, waiting in Gatwick for 6 hours and taking the taxi home!

On 30th April 2022, at 10 am, I arrived at Gatwick North Terminal Short Stay Car Park Level 5. I met their driver (who was 40 minutes late) and handed over my car to him in a good working condition.

On 07th May 2022 at 7 pm, I arrived back in the UK and started calling the driver (as required in the booking's instructions), but I couldn’t get through for 3.5 hours. I made more than 200 calls before the driver answered. The driver was quite rude and lied to me that he didn't receive any calls from me. He said he would check when my car arrives and call me in 5 minutes. After waiting for another half an hour, I called him again. Then he said that my car was broken and I had to evacuate it asap from their parking at the postcode RH10 3PD.

I arrived by taxi at Skylink parking and received the key from the driver. Unfortunately, my car has been returned with a broken gearbox and couldn’t be used. The driver refused to explain to me how and when did it happen. Consequently, I had to leave the parking without my car again by a taxi to Gatwick airport to pick up my wife and my 3,5 years old boy and go home. So, we left Gatwick airport by taxi 6 hours later than expected: exhausted and without our car.

Also, many other customers were waiting for their cars for more than 3-4 hours at the parking. They also tried to contact Skylink many times, and their calls were cancelled.

Does not deserve a one star! Awful service! Arrived at 02:30am to Gatwick, was told car was already waiting for us in the carpark, got there no car. Called several times only to be told ‘to look for my car!’ They then put the phone down, we searched everywhere on all 6 levels for 2 hours, along with many others that had also been waiting hours for their cars. This was a ‘meet & greet’ service, we were told it’s there so just find it! They continually put the phone down on us. I spoke to the office at the car park who informed me my car had not actually left the short stay car park, this raised alarm bells, I was told to report it to the police as stolen & get a taxi home. We were in a taxi driving out of the barriers, and we spotted our car dumped on the double red lines. We got out of the taxi, had to pay £30 to not even leave the car park! The car had been abandoned, left open, lights on, battery flat, and no key! We kept calling but they blocked our numbers. We had to get a recovery truck to take us home with cost £300, we were then told we had to pay £420 to be able to leave the car park as our car had not left the short stay carpark since we left it on the 1st May!
These people are scam artists! We have spent £750 to get home after waiting around hours this morning! We now need to get a new key programmed which will be a further £200!
Avoid booking with this company! Lots of angry, upset customers and has totally ruined a good holiday plus costing us a hell of a lot of money!

Ps if anyone has any address for these guys please let me know would love to meet them

Disgraceful! Paid £103.50 for meet and greet at Gatwick North. Phoned them 30 minutes before arriving but nobody there to greet us. Called every 10 minutes for a subsequent hour and promised someone would be there within 10 minutes. Eventually gave up and drove to Gatwick North Long Term car park (extra £185). After 4 weeks of emails finally got a refund only because I threatened legal action.

Do NOT use, THIS IS ORGANISED CRIME! Taken 2 days to get our car back! They left the car in short term car park in disabled bay for 11 days and keys on the wheel and told us to FU*K OFF. We had a £495 carparking charge from NCP. You will have to pick the your car up from where they are keeping some of the cars: Acacia Grove behind texaco petrol station, Copthorne Rd, Crawley RH10 3PD 0330 133 4885

This company are best avoided. We booked a "meet and greet" service but had to wait over half an hour each time for collection and return of my car.
They openly admit to being short staffed but they really do not care about the poor service being delivered to customers.
The lady that returned my car said it was her first day and that if it wasn't for her I would have been waiting even longer

On Friday 6th May 2022 our flight was delayed and we arrived back at 3am. We called on exiting the plane and was told to make our way to car park Level 5, We then had to call around 10 more times before the car was delivered in state at 4.27am. The service was unacceptable to start, waiting 1 and a half hours in the early hours of the morning with my infant child and pregnant partner, but to then to have my car delivered with all the broken pieces from the side skirting of my car thrown into the back seat of the filthy car was an absolute disgrace. I was sent on my way. and was given documentation that didn't even relate to me vehicle I had to travel home with car parts falling onto the seat my son was sitting in and parts resting from the passenger seat to the boot. This is completely unacceptable and no one had an explanation or an apology. I was just told to call the office tomorrow morning which I did and was advised that someone would call me back to explain the damaged caused to my car still haven’t received that phone call back I have since passed on the all the information to my insurance company and my solicitor. PLEASE PLEASE PLEASE AVOID you wouldn’t wish this experience on your worst enemies

Not even 1 star!! Absolute shambles. DO NOT USE THIS COMPANY. It is a complete scam. None of their staff knows what is going on. Took well over 2 hours to collect car once back from holiday at Gatwick. Loads of people waiting, don’t let this company ruin your holiday.

Scandalous operation. This is as dodgy as it comes. 1)You are directed to a nondescript area of a random car park where we waited OVER AN HOUR for someone to take our keys - that gets the BP rising.
2) On you return expect to make 40+ calls (busy or cut off) before anyone answers.
3) we arrived at the car park to be met by police attempting to placate angry car owners unable to get home.
4) Expect to pay at least an extra £10+ in other additional car park fees..
They will not let you know their address for ‘security’. Realistically I suspect they know they deserve a bloody good kicking.

arrived at 1.30 am friday morning, waited til we got our luggage and called. was told 20 minutes, waited 2 hours after constant calling being hung up on, and rudeness. the car arrived it had been parked in a field! there was birds droppings, mud and slugs all over it. AVOID I am disabled and had been up 20 hours made me ill

Arrived back on Tuesday 2nd May early hours, after waiting for 1 hour 30 minutes that I had to organise a taxi as they cant find my keys!! No we will get you some transport so paid £188 to get home. Told I would receive my car on Tuesday we are now on Thursday and I still dont have my car.....
AVOID AT ALL COSTS

We had a dreadful experience with Skylink. Despite calling them 30 minutes before arriving at Gatwick in the early hours of the morning, we had to wait around for the driver to arrive. The way back was even worse. We were initially told the wait would be 45 minutes. Our car did not arrive until 1 hour and 15 minutes later. Meanwhile every time we phoned to find out what was happening with our car, we were fed fibs (the traffic is very heavy - it wasn't, the car will be with you in 5 minutes - it wasn't, then finally the battery was completely flat and we had to jump start it - complete nonsense, the car arrived with the clock showing the right time and has had no battery issues. They may look cheaper, but they are not worth it.

DO NOT UNLESS YOU WANT TO KILL YOURSELF.

Upon arrival I rang from 40mins before I was due to be at the carpark to inform them I was coming and would be on time. Voicemail was full and no answer I called over 20 times within 40 mins.

I arrived at 10:35am and they didn’t collect my car keys until 12:05. I had rang so many times to get more information and how long it was going to be got no answer and staff were rude. At one point I was convinced I was going to have to take my car keys with me until I luckily found someone from skyline and begged to dump my car key with him.
The worst part is I told them I was with a disabled person, who’s wheelchair bound and with diabetes and that I needed disability assistance at the airport and so I need to check in two hours early so they need to make me a priority but they didn’t. Due to waiting so long for collection on top of the £70 I already paid for 5 days parking I had to pay £23 at the ticket machine.

When we came to collect the car I had a time set for 1am. I rang them at 1:05am to say we had collected luggage and was on our way to the carpark they said they would be about 25/30mins. It also took several call attempts to get through as user was busy and I sent texts and got no answer. I didn’t get my car keys until 3:07am!!!
I was sat with my mom in a wheelchair in a carpark for hours in the cold. When the car came I directed the lady to park in it the disabled space as I needed to her mom in the car but no she dumped the car and just left it parked in the middle of the road! The ticket again cost me an additional £8!

AVOID
This is the worst car valet experience ever, please don’t use them! You’re better off paying a little more for something that isn’t run by crooks. We arrived on time but had to wait over 45minutes at 6am in the cold which was a little stressful as we nearly missed check in - we then had to wait over a hour for our car to be returned. The poor couple standing next to us on floor 5 of the car park had come back to the airport the day after their flight as when they arrived at 2am the car never came. They had to phone the police to say they thought it had been stolen, the car company finally got back to them as the key had been lost?! Imagine arriving home at 2am and not having your car delivered then getting a taxi home and then back to the airport the next day?! And read the comments below?! This company is frightening, someone below never got their car back! I did feel sorry for the drivers though as I don’t think it’s their fault but the dodgy people running the business wherever they are.. Gatwick airport shouldn’t be allowing them to use the car parks to run this dodgy operation. Please don’t use! I booked ours through “ We Compare Airport Parking”

Skylink meet and greet was a disgrace. Charged for the parking to get out of the car park at gatwick on both legs.
Waited 30 minutes for guys to pick my car up.
Lady didn't even have the details on which terminal my car was meant to be picked up.
On return leg, phone number given wasn't working. Could not leave a message, had to revert back to the drop off telephone number to get anyone. Waited another 20 minutes for my car to be returned. Looked like it had been left in a field for 4 days.
Other people waiting for their drop offs and picks up had similarly poor experiences.
I will never use skylink again, A rip off with poor customer service.
Not impressed.

Terrible experience - one star is too many. They took nearly an hour to return my car when they claimed 25-30 minutes. Several times we called asking for an update and they either didn't answer the phone or gave us a nonsense answer.

Even worse, when the car finally arrived it was absolutely disgustingly filthy, covered in bird excrement, dust and a sticky substance. A few days later I also found a chip in one of the alloys that I hadn't seen before. I can't prove it was them but given the experience I wouldn't be at all surprised either.

Avoid them at all costs.

AWFUL. Ive attempted to give zero stars, but it wont let me post without giving x 1.

Reasons:

Waited 1 hr on the way out,
Waited 5 hrs on the way back.
Lied to me and my wife repeatedly about how long away they were
Hung up on us multiple times, after lieing to us
Stole my phone charger
Left their breakfast wrappers in the car
Left passenger sear pushed back and leaning far back, as if someone had been sleeping in the car

TOTAL SCAM.

Was promised a refund, and after chasing they have actually paid, which goes some way to justifying 1 star.