Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... See more
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Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... See more
Company replied
Really looked after well when changing my car. Wayne was great at explaining options and working though decisions for changing the car.
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.7
Excellent
311 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughter leased a car vw golf…
My daughter leased a car vw golf automatic when it arrived which we were told they could get it earlier but there was confusion at their end and they ordered a manual. At pick up Thomas said we didn't order a automatic but a manual and said if we cancel they would charge us 350 pound so we took car and found the order and we did order an auto.
At no stage did they Mike branch manager cardiff vw and Thomas try to rectify the situation the customer service was appalling once you drive car off they just say you got 28 days and you could cancel but they ordered wrong car and bullied my daughter into taking it
I would not irder a car from this company
The manual cars are cheaper to lease than auto but they would not match the aa which are much cheaper than sinclair cardiff vw
POOR CUSTOMER SERVICE THEY DID NOT TRY TO RESOLVE THE ISSUE AT ALL
AVOID AVOID AVOID
WE SENT CAR BACK AND ORDERED ONE FROM THE AA SAVING 1600 POUND
13 July 2026
Unprompted review
Really looked after well when changing…
Really looked after well when changing my car. Wayne was great at explaining options and working though decisions for changing the car.
13 September 2026
Wayne was helpful in getting me my new…
Wayne was helpful in getting me my new car. Quick and responsive and very friendly.
9 September 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Richard provided exceptional service and went above and beyond for you. We'll be sure to pass along your kind words to him. We hope to see you again soon!
Kind regards,
Sinclair Group.
Made to feel welcome and great deal of…
Made to feel welcome and great deal of patience when i changed my mind about the car I chose.
23 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to make every customer feel welcome and are happy to accommodate any changes in your decision making. We appreciate your business and hope to see you again soon.
Kind regards,
Sinclair Group.
Old fadhioned service Great!
The personal service of the salesman- Mr Middleton [Richard] His technical.knowledge and advice made me feel safe. Also texted seem to wirk well together
2 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! We are thrilled to hear that Mr. Middleton provided excellent service, technical knowledge, and advice. We pride ourselves on making our customers feel safe and taken care of. Our team is committed to working together to provide the best experience for our customers. Thank you for choosing our business!
Kind regards,
Sinclair Group.
Richard has been amazing
Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i was happy with the car. Would definitely recommend anyone to shop here if buying or getting a car on finance as if you definitely have richard too helping you, you will get the best!
12 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! We are delighted to know that Richard provided you with exceptional service during your car buying experience. We take pride in making sure our customers are 100% satisfied with their purchase and we are thrilled to have met your expectations. Thank you for recommending us and we can't wait to see you back at our dealership!
Kind regards,
Sinclair Group.
No pressure to buy
Not a pushy salesman just helpful and explained everything clearly.
12 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive feedback! Our team at Cardiff strive to provide friendly and informative customer service. We're happy to hear that you had a great experience with us!
Kind regards,
Sinclair Group.
Wayne connor the salesman was very…
Wayne connor the salesman was very helpfull polite not pushy and guided me through the process and keeping me in touch with the progress of buying the car
10 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words about Wayne! We're thrilled to hear that he provided helpful and polite guidance throughout your car buying process. We'll be sure to pass along your compliments to him. Happy driving!
Kind regards,
Sinclair Group.
Great experience
Great experience overall with one hiccup on a way. Time efficient and can tell they value every customer.
2 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! We strive to provide a top experience for all of our customers and we apologise for any inconvenience that may have occurred. Your satisfaction is important to us and we appreciate your business.
Kind regards,
Sinclair Group.
All good
All good. Friendly helpful staff.
It’s quite a thing changing a car but I was guided through the process very efficiently.
2 August 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are so happy to hear that our team was able to guide you through the car buying process efficiently. It was a pleasure helping you and we hope you enjoy your new car!
Kind regards,
Sinclair Group.
Great customer service.
24 July 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! Providing excellent customer service is our top priority. We're thrilled to hear that you had a great experience with us. Can't wait to serve you again soon! 🎉
Kind regards,
Sinclair Group.
Excellent Service
Excellent Service
Found me the car I was looking for
One Happy customer
Wayen Conner Thank you 🤩
1 July 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words, Spiro! We are thrilled to have found the perfect car for you and hope to continue providing excellent service to all our customers. Happy driving!
Kind regards,
Sinclair Group.
Perfect service
After long issues with a different vw dealership (Redditch Vw) I visited Cardiff VW Sinclair and the salesman Babs and the manager Luke was a pleasure to meet and didn’t stop working until my issues were resolved and we had the best experience and service possible with this dealership! I would recommend this dealership to everyone.
2 July 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with Babs and Luke at Cardiff VW Sinclair. We take customer satisfaction seriously and are so glad we were able to resolve your issues. Thank you for choosing our dealership. We look forward to serving you again in the future!
Kind regards,
Sinclair Group.
STAFF PLEASANT AND HELPFUL IN MY CHOICE…
STAFF PLEASANT AND HELPFUL IN MY CHOICE OF MODEL AND KEPT ME INFORMED , ESPESIALY RICHARD.
2 July 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words about our staff, especially Richard! We are committed to providing excellent service and helping our customers make the best decisions. We appreciate your support and look forward to assisting you with all your future needs.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the positive feedback! We are glad you had a great experience with our service and found the perfect car for your needs. We hope to see you again in the future!
Kind regards,
Sinclair Group.
Outstanding service from Wayne
Purchasing my car was surprisingly fast and effortless, and that was entirely thanks to Wayne. He was helpful from start to finish, answered everything clearly and made the whole experience feel comfortable. Really appreciated.
29 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave such a positive review! We are delighted to hear that Wayne provided you with a seamless car buying experience. We strive to make the process as easy and comfortable as possible for our valued customers. Happy driving!
Kind regards,
Sinclair Group.
Excellent experience with Wayne
Excellent experience with Wayne: he patiently talked me through the purchasing process, offered a very reasonable sum for trade-in, and we were driving away in our new car within 1 week of first viewing it. Highly recommended.
21 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Wow, so happy to hear you had an excellent experience with Wayne! We pride ourselves on providing great customer service and making the car-buying process smooth and enjoyable. Thank you for choosing us and we look forward to seeing you on the road in your new car!
Kind regards,
Sinclair Group.
Fantastic service | Babs Ali
Fantastic service following previous experience with an ex colleague no longer in branch. Babs ali was a star and offered very kind and supportive guideance. I recommend him following my service.
21 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear about your positive experience with Babs Ali and our team! Providing exceptional service is our top priority and we appreciate your kind recommendation. Thank you for choosing our business.
Kind regards,
Sinclair Group.
Helpful and efficient service
12 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive feedback! Our goal is to always provide helpful and efficient service to our valued customers. We are thrilled to hear about your experience and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
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