A great experience from start to finish. Richard Middleton made me feel confident with my purchase . I threw so many questions at him and he handled them in a professional yet friendly manner. I just... See more
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The service we had from Wayne was superb throughout. He provided all the information we required and nothing was too much. He called us throughout the process to keep us updated with what was go... See more
My wife and l had the pleasure of meeting Nick Lancastle last week ,what a class guy. Could not have a better sales executive ,a real asset to Sinclair Cardiff. Was really helpful and kind showing my... See more
Nick in car sales was so helpful in every way. Tracy on reception is so professional and does every thing she can to make your visit enjoyable. The vehicle we just purchased was presented in perfect c... See more
Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From my first appointment to collecting…
From my first appointment to collecting my new vehicle the whole experience was welcoming, friendly and professional.
Babs was amazing
Overall first class service.
1 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave us a review! We're thrilled to hear that your experience with us was welcoming, friendly, and professional. We'll be sure to pass on your compliments to Babs. Thank you for choosing us!
Kind regards,
Sinclair Group.
Great team
Great team
Grant/Amy/Paul/Harry
Right product, quickly, good p/ex response
Top notch
28 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your positive feedback! We are thrilled to hear that our team of Grant, Amy, Paul, and Harry provided top-notch service and helped you find the perfect product quickly. We appreciate your business and hope to see you again soon!
Kind regards,
Sinclair Group.
Excellent customer care and service.
27 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide top-notch customer care and service to all of our clients. It's always a pleasure to know we've exceeded your expectations. We appreciate your support.
Kind regards,
Sinclair Group.
Excellent communication
Excellent communication, very informative and helpful.
You have the best receptionist always very hospitable!
25 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team values clear communication and providing helpful information. We're thrilled to hear that our receptionist was able to provide you with a warm and hospitable experience. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Paul Clough
25 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your review, Paul! We are thrilled to hear that you had a positive experience with us. Our team works hard to ensure all of our customers are satisfied. We look forward to serving you again soon.
Kind regards,
Sinclair Group.
Car is fab but lacked in customer…
Car is fab but lacked in customer services been with VW 20 years same dealership buying cars but this time round wasn’t plain sailing. Communication wise only
11 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We're glad to hear that you love your new car! We apologise for any issues with our customer service and communication during this purchase. We value your loyalty and will work to improve in the future. Thank you for your feedback.
Kind regards,
Sinclair Group.
Great customer service when buying our…
Great customer service when buying our Tiguan we are so happy! The process was so quick and easy, Wayne was brilliant
22 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear you had a positive experience while purchasing your Tiguan! Thank you for choosing us and for the kind words about our customer service and Wayne. We strive to make your experience quick and easy every time.
Kind regards,
Sinclair Group.
Poor experience
I have been a VW Sinclair customer for many years, having bought multiple Golfs. Although this seemed a straightforward purchase, and was given reassurances from the garage, I have had the most horrendous time with VW Finance. I traded in my old Golf to the garage but VW Finance and the garage seemed not to communicate well at all. VW Finance twice attempted to take out the settlement amount from my account (over £10K) for the old car, and continually send letters and emails saying I haven't paid the settlement amount on the old car.
It's made buying a car from Sinclair an awful customer experience, thinking you can leave something simple in another's hands, but having to chase things yourself on behalf of a lack of communication between Sinclair and VW Finance. Be very wary of VW Finance.
12 February 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Andrew,
Firstly, thank you for your loyalty over the years. We apologise for the inconvenience caused by VW Finance on this occasion and rest assured, we will work closely with them to improve communication and ensure a smoother process in the future. Your feedback is valuable to us and only helps us to future proof our customer loyalty. Please reach out to us in Cardiff as we'd welcome the opportunity to put things right and reinstate your trust with the Sinclair Group.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that you had a great experience with our service and that we were able to assist you in a helpful manner. Thank you for choosing our business!
Kind regards,
Sinclair Group.
Great care and attention
Great care and attention
Buying a new car after a horrendous accident to my old one was made an enjoyable experience given the care attention I was afforded. I couldn’t be more grateful to the Cardiff team.
31 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for sharing your experience! We are so glad to hear that our team was able to make your car buying process enjoyable and provided you with the care and attention you deserve. We are grateful to have been able to assist you and hope your new car brings you many happy memories. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
The experience of buy a car was very…
The experience of buy a car was very relaxed and the sales team went above and beyond.
25 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the fantastic review! We are so glad to hear that you had a relaxed experience and that our sales team went above and beyond for you. It's our goal to provide top-notch service to all of our customers. We look forward to helping you with any of your future car needs.
Many thanks,
Sinclair Volkswagen.
This is the second time I have been to…
This is the second time I have been to Wayne he is brilliant, I’ve told him what I need and he’s sourced it to the t. No fuss. Always available on email / over the phone. I look forward to returning to him on the next occasion.
25 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and continued support! It's always a pleasure to assist you and we take pride in sourcing exactly what you need. Looking forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Excellent staff you’re made welcome…
Excellent staff you’re made welcome from the second you walk in to the showroom.
Best customer service you can have.
22 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Wow! Thank you so much for your kind words! Our team takes pride in providing exceptional customer service and we're thrilled to hear that you had a great experience with us. We look forward to welcoming you back to our showroom in the future!
Many thanks,
Sinclair Volkswagen.
Friendy and knowledgeable staff
Friendy and knowledgeable staff, I do think that a test drive should be on your own apposed to the sales being beside you, I think one gets a better feel of a car having it for a few hours as other brands do. Good hand over
22 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback! We're glad that you had a positive experience with our staff and appreciate your suggestion for test drives. We always strive to provide the best service possible and will take your suggestion into consideration. Thank you for choosing our dealership.
Many thanks,
Sinclair Volkswagen.
Great service
Great service , helpful ,knowledgeable , good people skills , just really nice experience, many thanks
18 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear you had a great experience with our knowledgeable and friendly team. Your satisfaction is our top priority. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
I found Sinclair to be professional…
I found Sinclair to be professional throughout the whole process and would highly recommend them if you’re looking to purchase a used or new vehicle.
17 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide exceptional service and are grateful for your recommendation. We're always here to help with your vehicle needs.
Many thanks,
Sinclair Volkswagen.
Very helpful from start to completion.
13 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind review! We strive to provide excellent service from beginning to end. It was our pleasure to assist you!
Many thanks,
Sinclair Volkswagen.
Great experience with Wayne Conor made…
Great experience with Wayne Conor made buying a pleasure. I cannot praise him or Sinclair enough . If you need a car they are the people to go to.
2 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that you had a great experience with Wayne and the team at Sinclair! We strive to make car buying a pleasure and we appreciate your kind words. Thank you for choosing us for your car needs!
Many thanks,
Sinclair Volkswagen.
Very good experience
Wayne was fantastic from start to finish. Constant communication on when the vehicle was due to arrive and when I could collect. Went through everything in detail and made me feel comfortable the whole time. A very good experience all round.
1 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi there! Thank you so much for your kind words! We truly value the importance of great communication and making our customers feel comfortable throughout the entire process. We appreciate your support and hope to work with you again in the future. Have a fantastic day!
Many thanks,
Sinclair Volkswagen.
Turned up a day earlier to pick up my…
Turned up a day earlier to pick up my new car and even though they were really busy, they took the time needed. They were very professional.
1 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled that you had a positive experience picking up your new car. Our team always strives to provide excellent service, no matter how busy we may be. We appreciate your business and hope to see you again in the future.
Many thanks,
Sinclair Volkswagen.
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