A great experience from start to finish. Richard Middleton made me feel confident with my purchase . I threw so many questions at him and he handled them in a professional yet friendly manner. I just... See more
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See what reviewers are saying
The service we had from Wayne was superb throughout. He provided all the information we required and nothing was too much. He called us throughout the process to keep us updated with what was go... See more
My wife and l had the pleasure of meeting Nick Lancastle last week ,what a class guy. Could not have a better sales executive ,a real asset to Sinclair Cardiff. Was really helpful and kind showing my... See more
Nick in car sales was so helpful in every way. Tracy on reception is so professional and does every thing she can to make your visit enjoyable. The vehicle we just purchased was presented in perfect c... See more
Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 ***** service
From first entering the show room nothing was too much for Wayne (Sinclair VW Cardiff) to source the car we wanted ie colour and Spec then keeping us updated in the time frame which was a lot quicker than we expected 😊
4 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi,
Thank you for the fantastic feedback. We’re delighted Wayne was able to help source the perfect car for you and keep you updated throughout the process. We hope you enjoy your new Volkswagen.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Rachel,
Thank you for your continued support and kind feedback. We’re delighted to hear you received excellent customer service once again at Sinclair Volkswagen Cardiff.
Kind regards,
Sinclair Group
Great experience upgrading my vw to a…
Great experience upgrading my vw to a bigger one. Babs in Cardiff is very good at what he does👌
30 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Marika,
Thank you for your lovely feedback. We’re delighted Babs made upgrading your Volkswagen such a positive experience for you at Sinclair Volkswagen Cardiff.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We pride ourselves on open and clear communication with our customers. It's our pleasure to make sure you feel informed and taken care of every step of the way. Thank you for choosing us!
Kind regards,
Sinclair Group
Communication is excellent
Communication is excellent. I was updated on the progress of my new car not only by email but by personal calls from the sales team. I found them to be the most customer friendly garage I have dealt with.
This is the third car I have bought from the Sinclair Group, (second one from their Cardiff branch) and I have been very pleased with each one - which is the reason I keep going back!
After-sales is excellent and the service contract is both reasonably priced and well managed by the service team. If there is an issue with the car and it flags up on their system they will ring you. If your service is due they will email or ring you.
Excellent overall and highly recommended.
8 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to share your experience with our Cardiff retailer, we are so happy to hear that our communication and customer service met your expectations! We truly appreciate your continued loyalty and are committed to providing you with excellent aftersales service. Thank you for choosing the Sinclair Group and for recommending us, it means the world to us!
Kind regards,
Sinclair Group
Great experience all round
I had to take my new Volkswagen T-Roc in to have the drivers window and petrol flap looked at and it was made very easy. I can’t remember the name of the gentleman i dealt with at Volkswagen Cardiff yesterday but he was friendly and professional, had the same model courtesy car waiting for me, had all my issues sorted within the same day and when I came to pick my car back up later that afternoon it had even been washed. Great experience all round
1 April 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear about your positive experience at Volkswagen Cardiff! Our team strives to provide exceptional service and we are happy to hear that we were able to make your visit easy and hassle-free. Thank you for choosing us and we hope to see you again in the future.
Kind regards,
Sinclair Group
The salesman was very helpful,friendly…
The salesman was very helpful,friendly honest and very polite
13 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave a review! We are so happy to hear that our salesman was able to provide excellent service and meet your expectations. We are proud to have such a dedicated and friendly team. We appreciate your business!
Kind regards,
Sinclair Group
Very helpful in identifying a suitable…
Very helpful in identifying a suitable car. Nothing was too much trouble.
2 April 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! We are thrilled that our team was able to assist you in finding the perfect car. It was our pleasure to go above and beyond for you.
Kind regards,
Sinclair Group.
Buying multiple cars at the same time…
Buying multiple cars at the same time from Sinclair was not the experience we expected, communication was very bad and agreed promises were broken as well as multiple paperwork mistakes. In the end the cars arrived and very pleased with the vehicles just not an enjoyable experience
17 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mike, we apologise for the disappointing experience you had. We strive to provide excellent service and will address our communication and paperwork processes to prevent this from happening again. We're glad you're happy with the vehicles and we hope you give us an opportunity in future to turn the 2 stars into 5. Thank you for your feedback.
Kind regards,
Sinclair Group.
Excellent purchasing experience
Excellent purchasing experience and hand over with Rhys. Very happy with the car after just 1 week.
27 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words and 5-star review! We are thrilled to hear that Rhys provided you with an excellent purchasing experience and that you are already enjoying your new car after just one week. Here's to many more happy miles ahead!
Kind regards,
Sinclair Group.
Great service made choosing my new VW…
Great service made choosing my new VW Golf an easy process. Wayne was very knowledgable and helpful when it came to understanding which model had the features and spec I wanted. He also kept me in the loop on when my car was due to arrive in Cardiff from the factory. Will do business with them again.
28 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! Our team in Cardiff is dedicated to providing excellent service and making the car buying process as seamless as possible. We're thrilled to hear that Wayne's knowledge and assistance were so helpful for you. We can't wait to do business with you again in the future!
Kind regards,
Sinclair Group.
Everyone we dealt with were excellent.
Everyone we dealt with were excellent.
Sam was extremely helpful and guided us through our purchase.
When we picked up our car, he helped to set up my phone and the sat nav system.
First class throughout.
Thank you.
27 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team takes pride in providing excellent service to our customers. We are delighted to hear that Sam went above and beyond to ensure your satisfaction. Enjoy your new car and safe travels!
Kind regards,
Sinclair Group.
Nic was a pleasure to deal with
Nic was a pleasure to deal with, was a little disappointed that I wasn’t given a VW key ring!!!
28 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words, we're glad Nic provided you with an exceptional experience. We apologise for the missing key ring, please stop by our store and we'll make it right! We appreciate your support.
Kind regards,
Sinclair Group.
Sinclair Cardiff…
On entering the showroom,from speaking to Reception,Sales,and Service I was greeted with a smile, and all questions answered and dealt with, with a smile.
10 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear about your positive experience at our retailer! Our team takes great pride in providing exceptional service with a smile. Thank you for choosing us and we look forward to welcoming you back!
Kind regards,
Sinclair Group.
Buying a used car
It was a very easy process to buy my used car. The customer service was very good also.
20 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive feedback! We strive to make the car buying experience as seamless and enjoyable as possible for all of our customers. We're glad you had a great experience and we hope to see you again in the future!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback Martin! We appreciate your enthusiasm and are happy to provide excellent service. Thank you for your support!
Kind regards,
Sinclair Group.
Sales and service both excellent
Our sales person Rhys was extremely helpful and was able to source a new t-roc which had all the options on my list of wants so I was very happy. There were a couple of aftersale queries which were all sorted easily by Rhys. This is my 3rd car from Sinclair VW Cardiff and next time I want to change my car I'll be back there. Servicing is always excellent and staff helpful. Ewan deserves a special mention for sorting out new tyres of my brand of choice to get my car through it's MOT last November.
19 March 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave a review! We're glad that Rhys was able to provide exceptional service and that you enjoyed your car buying experience at Sinclair VW Cardiff. Our goal is always to ensure that our customers are satisfied and happy with their purchases. We look forward to seeing you again for your next car change and providing the same level of excellent service. Thank you for choosing us for your vehicle needs!
Kind regards,
Sinclair Group.
Kept me informed all along the way
14 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! It was our pleasure to keep you informed throughout your experience with us. We strive to provide excellent communication and customer service at all times.
Kind regards,
Sinclair Group.
I have given a 5 star rating to…
I have given a 5 star rating to Sinclair VW Cardiff because the help that was provided at the time I discussed my purchase and during the subsequent process was first class. This applies to the service itself and the speed of response to my queries during the period up to and after delivery of the car.
11 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your amazing feedback and for giving us a 5 star rating! We are thrilled to hear that you had a first class experience with our team at Sinclair VW Cardiff. Our goal is to provide exceptional service and we are happy to have met your expectations. Thank you for choosing us and for your continuous support. We look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Helpful & welcoming atmosphere
As a frequent returning customer, the process was made easy by dealing with a familiar sales person.
8 March 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your continued loyalty! It brings us joy to know that our familiar sales person has made your experience easier. We value your business and hope to see you again soon!
Kind regards,
Sinclair Group.
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