Simplicity Creations help make a very difficult and painful time so much easier. They are very professional very caring and understanding and made sure everything that mattered was organised e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can't recommend them enough. From start to finish of the sad , daunting process of losing a loved one, they were remarkable. Kept in constant touch even days afterwards. Not just emails but conve... See more
Company replied
I did a lot of research before choosing Simplicity Cremations. The sudden death of my partner was a shock and of course I was very emotional. Rebecca from Simplicity Cremations was superb. So un... See more
Company replied
Rebecca was absolutely amazing at helping me finalise all the details for my father’s pure cremation. She explained everything, checked in regularly and went above and beyond to find answers for me. A... See more
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Company details
Written by the company
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Contact info
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, United Kingdom
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4.8
Excellent
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compassionate and caring
At a time when everything felt wrong simplicity guided us through perfectly. Compassionate and caring they took control, communication second to none. Thank you
4 March 2026
Unprompted review
I got all the information I needed to…
I got all the information I needed to put my mind at rest.
I got the plan I wanted. The person I spoke to listed to me, very happy that I can pay instalments so this is helpful for my budget
25 June 2026
Was easy to speak to someone about my…
Was easy to speak to someone about my wishes and getting the right plan for me
24 June 2026
Could not have been easier everyone…
Could not have been easier everyone concerned has been so helpful and courteous as well as professional exactly what I wanted to say my family no fuss when I’m gone
Barry Cooper
16 June 2026
Strange company they don't seem to want to speak to anyone
Tried to call them because I find their advert e.g singing about cremations abhorrent. They never answer their phone
22 June 2026
Unprompted review
Reply from Simplicity Cremations
Thank you for sharing your thoughts about our latest television advert. Our aim was to approach a sensitive topic with care and openness, never to cause distress.
I have passed your feedback to the team. We do listen to all the feedback we receive and remain committed to communicating with the dignity and clarity that families expect from us.
Dignity Complaints Team
This was a very efficient and calm way…
This was a very efficient and calm way of dealing with the death of a relative that you are not connected with but want to do the right thing by them. Relationship was brother to brother
19 June 2026
At a time of sadness all the stress and…
At a time of sadness all the stress and worry was removed by Simplicity Cremations. The whole staff did a wonderful job with calm, dignity and professionalism. I would recommend anyone to use Simplicity Cremations
19 June 2026
I have tried to contact you for…
I have tried to contact you for information regarding the GBB news offer that I put in the code when taking out the plan, and no-one will answer me 😳
18 June 2026
Reply from Simplicity Cremations
Thank you for your review. I’m really sorry to hear you’ve had trouble getting a response, that’s not the experience we want for you. If you can send us a quick email to complaint.resolutions@dignityuk.co.uk with your details, I can ask the relevant team to contact you directly and look into the GBB news offer for you. We’ll make sure this gets sorted.
Kind regards,
Natalia Karas
Dignity Complaints Team
Communication and genuine
16 June 2026
No fuss considrate …
No fuss considrate everthing on timevery satistfìed great service .thanks to JENEFER COUND NOT FAULT HER .THANK YOU
ĎAVE AND PUALINE
15 June 2026
It was quick dignified and straight…
It was quick dignified and straight forward . Everyone was pleasant and helpful . A lovely lady brought my husband back to me and i apologise to her for loosing it abit and bubblering. The whole experience was pleasant quick straightforward just what he wanted . Thank you
15 June 2026
Completely Satisfactory.
15 June 2026
Everything they said would happen did…
Everything they said would happen did and they communicated every step. This was my husbands wish and I was sceptical but I am now convinced.
15 June 2026
The lady was very helpful and explained…
The lady was very helpful and explained everything to me
12 May 2026
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