We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd v... See more
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Review summary
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Kane welcomed us into the Sheffield Drakehouse store and explained what the tabs represented, he then let us look around and shop as we weren't even sure we were there to buy. We spotted a lovely s... See more
Customer Service second to none. Liam was patient, knowledgeable and helpful. Not at all pushy. My daughter and I wandered around the Cheltenham store at our leisure, trying all all the different op... See more
On the delivery day we were kept informed of when our furniture would arrive and the delivery guys called to let us know they were 5 mins away. They were both very polite and courteous and took great... See more
Company details
About poltronesofà
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
45-49-Villiers Street, SR1 1HA, Sunderland, United Kingdom
- 0800 731 0048
- www.scs.co.uk
4.5
Excellent
534K reviews
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Friendly and respectful staff knew what…
Friendly and respectful staff knew what they were talking about high knowledge of products.
30 July 2026
High quality, surprisingly reasonable prices and lots of beautiful materials to chose from
We were helped by Paula at WhiteCity Manchester - she was genuine, friendly, knowledgeable and not pushy! I loved the amount of materials you could chose from and the quality of the actual sofas - the prices were much more reasonable than expected - especially for made to order!
31 July 2026
Plenty of choices of sofas
Plenty of choices of sofas; lots of different configurations and materials - something for everyone. It was easy to order. Staff in store were helpful. Kept up to date via email and text. Delivery company were pleasant and helpful. A good experience all round.
31 July 2026
Nice costumer service
Nice costumer service. Great choice of sofas available and lovely designs. Will recommend
28 July 2026
3 times we visited 2 different stores…
3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton store we genuinely felt like they wanted to help us and didn't once feel like they were trying to sell anything and push us into buying.
28 July 2026
May use AI-assist with repliesRead more
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friendly staff and helpful
friendly staff and helpful. Just wish I didn't have to wait until October for the sofa
31 July 2026
Reply from poltronesofà
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that you found the staff friendly and helpful.
I have attempted to contact you today to see if there’s anything we could have done to make it a 5-star experience - I am sorry that I missed you. We’d really appreciate your feedback if so.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
The member of staff was very nice and…
The member of staff was very nice and very helpfull
28 July 2026
Staff were so helpful and full of…
Staff were so helpful and full of confidence and had real knowledge about the sofa’s.
Made our choice very easy.
Can’t wait to see it in our lounge
28 July 2026
We have a very pleased with our sofa…
We have a very pleased with our sofa and armchair. The two men dropped off a very nice and pleasant very careful thank you very much, Mandy Piper.
31 July 2026
Extremely friendly and helpful
Extremely friendly and helpful. Very respectful of our property.
30 July 2026
Great easy process helpful staff
28 July 2026
Very helpful staff explained everything…
Very helpful staff explained everything I needed to know
31 July 2026
Excellent service when purchasing my…
Excellent service when purchasing my furniture, and great prompt service when delivering, with friendliness and politeness from all of your staff. thank you.
15 May 2026
I am more than pleased the older…
I am more than pleased the older delivery man was so kind d he answered all mt queries I will use SCSAgain
30 July 2026
Delivery of Sofas exceptional. experience was exceptional
Delivery experience was exceptional.
Delivery Crew were so professional,Nice and easy to communicate with.
They delivered my new sofas and footstool(poofee as us Glaswegian’s call it) without any damage to my house.
They cleaned up once finished.
I wish all delivery Crews were as Professional.
30 July 2026
Derek was very helpful
Derek was very helpful, especially with his knowledge on all the different materials to choose from.
19 June 2026
Excellent service and communication…
Excellent service and communication from date of purchase to delivery
Nothing to fault.
30 July 2026
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