Scott Findlay Reviews 

1,720
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 596 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that scheduling appointments is remarkably easy and communication from the friendly office staff is consistently prompt and helpful. People note that quotes are transparent and the booking process runs smoothly without any unnecessary stress or confusion. Consumers also deeply appreciate the professional, thorough, and tidy work carried out by the engineers, who consistently arrive on time. Reviewers note that technicians take great care of their property, explain things clearly, and leave workspaces spotless after finishing. Additionally, individuals find the overall pricing to be entirely fair and reasonable for the exceptional quality delivered.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrive on time and complete... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and consistently punctual during their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, respectful... See more

Booking process

Customers expressed great satisfaction regarding the booking process, highlighting how straightforward and... See more

Price

Reviewers highlight positive aspects of price, noting that services are offered at very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Scott Findlay for over ten years - they have been, without fail, excellent on each occasion. Our current experience was even better! Plumbing emergency, all booked up for six days bu... See more

Company replied

Rated 5 out of 5 stars

Worcester Bosch combi boiler was installed within the stated timescale - 3 days. Extensive work including removal of tanks, new pipework, new flue and reinstatement of ceilings. Works were carried out... See more

Company replied

Rated 5 out of 5 stars

Have used twice and wouldn’t hesitate to recommend to anyone. On both occasions each engineer that’s visited was punctual, did the job efficiently and cleaned up after them reinstating what they neede... See more

Rated 5 out of 5 stars

I was kept in touch by text when the engineer was on his way. He serviced the boiler as requested and was very efficient and professional and friendly. He was an interesting person and I had full conf... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,720)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliant and very pleasant and helpful

Reliant and very pleasant and helpful . Especially for someone who is not as able as they used to be. Not only serviced boiler but checked cooker and fire..
He gave advice that fire was not safe to use and has put a label on it

1 September 2026
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Reply from Scott Findlay

Thank you so much for your kind review Evelyn! We’re really pleased to hear that you found the service helpful and that we were able to assist with your boiler, cooker and fire.

Rated 5 out of 5 stars

Problem identified and Klear It…

Problem identified and Klear It recommended. Problem with drainage sorted quickly owing to both companies. Many thanks

31 August 2026
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Reply from Scott Findlay

We're glad to hear your drainage problem is sorted, thanks Lindsay!

Rated 5 out of 5 stars

Situation normal

Situation normal, the technician/engineer arrived on time, completed the service of the gas fire and boiler with no problems identified, left the working areas clean and tidy (just as the they were when the technician arrived) and left……thanks again

3 September 2026
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Reply from Scott Findlay

Thank for the review Ian, it's much appreciated!

Rated 5 out of 5 stars

Worcester Bosch combi boiler was…

Worcester Bosch combi boiler was installed within the stated timescale - 3 days. Extensive work including removal of tanks, new pipework, new flue and reinstatement of ceilings. Works were carried out expertly and I was kept informed by the installation team of progress each day. Special mention for Andy, Ryan and Kevin - a great team.

24 August 2026
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Reply from Scott Findlay

Thank you Geoff, we’re delighted to hear that you’re pleased with your new Worcester Bosch combi boiler installation! We’ll be sure to pass your kind words on to Andy, Ryan and Kevin — they’ll really appreciate the recognition.

Rated 5 out of 5 stars

Highly recommend

An excellent service from start to finish. I would not hesitate to recommend Scott Findlay Plumbing.

2 September 2026
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Reply from Scott Findlay

Thanks Maria, we're really happy to hear this!

Rated 5 out of 5 stars

Prompt response

Prompt response, good information regarding costs and timings plus friendly and helpful engineer. This was a good experience and I have already recommended Scott Findlay to a friend.

26 August 2026
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Reply from Scott Findlay

We really appreciate your recommendation Valerie, thank you!

Rated 4 out of 5 stars

The plumber did the work however he did…

The plumber did the work however he did find a blocked line and unfortunately in undoing the fitting it broke on the heatstore. He was able to coble some alternate piping that involved leaving a cap off the expansion tank. Took an extra hour. However the system seems to work OK but with the expansion tank open to dust etc who knows how long it will last.

2 September 2026
Rated 5 out of 5 stars

Fully recommended

I have used Scott Findlay multiple times over the years and they have consistently delivered excellent service and client centric approach. Communication and level of workmanship has been excellent and have they have always offered very competitive quotes. All staff that have visited over the years have been kind, clean and respectful. I would 💯 recommend them and I will certainly keep using them for myself.

26 August 2026
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Reply from Scott Findlay

Thank you so much for the fantastic review, and we really appreciate your loyalty as a customer over the years!

Rated 5 out of 5 stars

Easy booking

Easy booking , prompt reply . Engineer timely and gave good advice . Good price .

24 August 2026
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Reply from Scott Findlay

Thank you Paul!

Rated 5 out of 5 stars

Recommend this excellent boiler service

Easy to book, Alan arrived on time and carried out a thorough check of the boiler. He explained each step and gave useful tips on optimal upkeep. He even went up into the attic to check the flue. He made me very glad I’d chosen Scott Findlay and I’ll book them again for next year. Also, the office staff were very helpful when I called and the paperwork was all dealt with promptly. Fantastic company and I’m happy to recommend them.

25 August 2026
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Reply from Scott Findlay

We really appreciate you leaving such a positive and detailed review - and we'll be sure to let Alan know! Thank you and we look forward to working with you again next year.

Rated 5 out of 5 stars

They do what they claim and arrive on…

They do what they claim and arrive on time, clean and ready to work while being polite and friendly a big reflection on the company as a whole !!

19 August 2026
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Reply from Scott Findlay

This is much appreciated, thank you!

Rated 5 out of 5 stars

Brilliant boiler service

Booking an hourly slot is really helpful for planning, especially as the engineer arrived right on time.

Friendly and efficient boiler service.

26 August 2026
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Reply from Scott Findlay

Many thanks for the lovely review Guy!

Rated 5 out of 5 stars

Highly recommend

I have used this company for 12 years.
I find booking easy for annual service. Communication excellent, engineers punctual and friendly.

28 August 2026
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Reply from Scott Findlay

We really appreciate you coming back to us year after year, thanks for the support Ian!

Rated 5 out of 5 stars

Excellent service

Very nice man who came worked efficiently to service my boiler. A pleasure to have him in the house.

28 August 2026
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Reply from Scott Findlay

This is wonderful to hear, thank you Vicki!

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