Scott Findlay Reviews 1,468

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and professionalism. Many people appreciate the high quality of work, noting the efficiency and thoroughness of the services provided, from installations to repairs and annual maintenance. Reviewers also frequently mention the reasonable pricing and the company's reliability, including punctuality and clear communication. However, some customers also noted an occasional issue where a boiler that was working perfectly before a service developed problems afterward, requiring further attention.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many praise the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the efficiency,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of work,... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the pricing reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from the Scott Findlay team. Having advised that our 18 year old boiler was ready for the boiler retirement home, they quickly and efficiently fitted a replacement. Mess and noise... See more

Company replied

Rated 5 out of 5 stars

We moved into our flat around 20 months ago and the previous owners left a note saying they used Scott Findlay for the Boiler servicing so we tried them. They've now done two services and I recommende... See more

Company replied

Rated 5 out of 5 stars

I needed my ancient cold water storage tank in my attic replaced to a modern plastic one. I had difficulty finding a company who would do it. Scott Findlay were very responsive and an engineer was boo... See more

Company replied

Rated 5 out of 5 stars

The survey before the quote was the most thorough of all the companies that were approached. We were confident that the more economical boiler proposed was right for us. The installation was done p... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable and trustworthy

For around 20 years we have trusted this company to service our central heating system and have never regretted our initial decision to use them.
Reliable, knowledgeable, affordable and professional in every respect and hopefully we will continue to enjoy this relationship long into the future

27 April 2026
Rated 5 out of 5 stars

Scott Findlay Plumbing and Heating…

Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communication(always kept us up to date on progress), their teams work ethics (it’s a company whose workforce knows the job and works professionally towards the end goal).
Michael and Jamie, Kevin, Gavin, Claire are just some of the team who made sure our job went off without a hitch
Give Scott Findlay’s a call if you need any help with plumbing you won’t regret it! Karen&Davy

20 April 2026
Rated 5 out of 5 stars

Scott Findlay is a reliable and…

Scott Findlay is a reliable and efficient company. All their engineers arrive promptly, work cleanly and quickly and inspire confidence in their work.

They installed our boiler and we wouldn’t go anywhere else for servicing.

17 April 2026
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Reply from Scott Findlay

Thank you for the fantastic review Mary!

Rated 5 out of 5 stars

Excellent Job.

Service engineer Jack was very efficient and knowledgeable.
Did an excellent job.

16 April 2026
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Reply from Scott Findlay

This is great to hear Victor - we'll be sure to pass your comments onto Jack!

Rated 5 out of 5 stars

Toilet problem!

We had a problem with water running constantly into the toilet bowl.
Ryan came the day after I called and sorted the problem.
We had a small problem that required a second visit and Ryan came back the very next day and all sorted.

Very nice friendly people when you call and Ryan is as nice, friendly and professional as those we spoke to in the office.

Would definitely use them again and would recommend them to others.

21 April 2026
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Reply from Scott Findlay

Thanks for taking the time to leave a review Margaret. It’s great to hear that both our office team and Ryan made such a positive impression!

Rated 5 out of 5 stars

Used this company for years

Used this company for years. Very professional, punctual and respectful of property. I've only had a few small repairs done but always reasonable price and most importantly I don't feel ripped off which is most reassuring. Would use them always.

7 April 2026
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Reply from Scott Findlay

Thanks Mike, we truly appreciate your support!

Rated 5 out of 5 stars

Efficient and competent

Quick, efficient and not intrusive. Friendly and helpful engineer. The booking and payment system is very good - you can still speak with a human being rather than be forced into technology!

14 April 2026
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Reply from Scott Findlay

Thank you for your kind feedback Alan! It’s great to know the booking and payment system worked smoothly for you, and we completely agree - being able to speak with a real person when needed makes all the difference.

Rated 5 out of 5 stars

Fantastic company!

I only have good things to say about my new boiler installation. Jamie, Sef and Alan came on time and replaced my boiler with minimum fuss. I had to pop out for an hour and there was no question I couldn't trust them in my house without me there. Communication with the office was fantastic too. Thanks so much, Scott Findlay!

9 April 2026
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Reply from Scott Findlay

Thank you Anne! We're so pleased to hear this and we'll be sure to pass your fantastic feedback onto our engineers!

Rated 5 out of 5 stars

Boiler service

Plumber arrived on time and was polite and tidy. Have being using Scott Findlay for a number of years and it’s always an excellent service.

8 April 2026
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Reply from Scott Findlay

We're so happy to hear this, thanks for the continued support Lorna!

Rated 5 out of 5 stars

My one and only go to for boiler…

My one and only go to for boiler maintenance. Professional attitude and service. From booking to payment. Nothing but the highest regard for Findlays.

10 April 2026
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Reply from Scott Findlay

This is much appreciated, thank you!

Rated 5 out of 5 stars

Scott Findlay a safe pair of Hands

Always efficient and helpful.
Gas engineers always polite, friendly and explain any issues.
Communication on services times always excellent
Thank You

7 April 2026
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Reply from Scott Findlay

This is lovely to hear, thank you Elaine!

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