SBS Insurance Reviews 

We had a nightmare with our ceiling collapsing and causing a lot of damage but my case handlerJacob Newman was understanding and efficient. Communication was excellent and after all the drama it was quickly resolved. Thank you 🙏

AMAZING! fast, friendly and very honest pricing! … we wouldn’t go anywhere else. The gentleman explained step by step what work they were carrying out and explained why it was needed. Just fantastic service from phone call to work carried out. Look no further than this brilliant company!

Millie Newton dealt with my claim(501553226) for the accidental damage to a leather sofa. The whole experience was great, I was kept informed of the progress of my claim and a home visit to inspect the damage carried out swiftly. I then had the choice to repair the damage or accept a financial settlement. Really good service from this company. Stephanie Ingram

Had to make a claim for a lost engagement ring, from contacting our Insurance company to dealing with SBS it has been so straightforward and the staff have been so helpful and supportive, a big Thank You.
882533

Amy dealt with my claim in a very professional and efficient manner. She used her in depth knowledge of my insurer and my policy to ensure that my claim was settled in the most satisfactory way possible. Thank you!

The staff were clear, helpful and very responsive. When one person was unavailable, others could access all the details and keep me informed. The case was closed in less than two days after the accident and I’m able to order a new TV in time for the Scotland match. I was quite stressed during the process but it was all resolved quickly and easily. The offer was fair and quickly resolved. Very impressed.

Fatima was helpful throughout the claim. She communicated effectively . Once the claim with reference 872350 was initiated by my insurance company and passed to SBS . The whole process was seamless and my claim was paid out and completed quickly. The service and attention to details by Fatima was excellent.
Yours,
Oluwakemi Afolabi

I received a call fro Pav at SBS within 24 hours of my making my claim with my insurers. He was extremely polite and very helpful. He explained all the options to me in great detail. The outcome from him was very fair.

I claimed for a stolen phone. The whole claim was dealt with and settled within 7 days. An absolutely brilliant service by these guys. They called, emailed and settled the claim with complete professionalism and made the fact that my item had been stolen a whole lot easier. I highly recommend.

Fatima was very friendly and helpful, and dealt with my claim in a timely and professional manner.

Spoke to Klara at SBS about my claim for a lost hearing aid, extremely helpful and talked me through the process, very professional,
All sorted within a couple of days. Full marks

SBS dealt with my ring claim repair. The service was amazing from start to finish. I was given a direct contact of Melanie Rochester who contacted me as soon as my insurance company had referred the case. Melanie kept me informed throughout the process answering questions straight away.
The ring was repaired and returned with a really quick turn around. The ring is back to its former glory and I couldn't be more happy. Thank you 🙂

Very thorough. Made the process very easy and professional. Dry happy with the service received.

Great service claim very quickly resolved, and an actual person easily contacted on the phone.

This is a company that treats traumatic times with calm, helpful professionalism. My wife had lost an expensive piece of jewelry and was very upset at the loss. SBS, in the form of Joseph, were sympathetic and eased us through the claims process.

very quick to call and deal with our claim. very friendly and got on with sorting everything for us

Superb service from start to finish on my claim (873623). All the claim handlers I spoke to were magnificent - friendly, efficient, polite and just throughly good. It's heartwarming to get such great treatment, especially from a financial services company.

So, well done Pav, Stu, Conor, Paul Chalice, Milly, Jake R, and Ethan.

Thank you.

Claim reference: 879454

After losing an item of huge sentimental value, I contacted my insurers on Saturday afternoon to begin a claim without any expectation for such a swift and positive outcome. I was contacted on Monday morning by Claire Ingram at SBS to discuss the item I had lost (also spoke to her colleague Ben Randall when I called back) and by Tuesday morning my claim was approved for settlement. I had a reference number, a direct phone number and named contacts; no long list of automated options but actual people who instantly accessed my claim and didn’t need me to repeat the details every time.

While no amount of money can compensate me for the sentimental value, the care and compassion shown by Claire and Ben have made the loss a little less painful. They were both professional and sympathetic, courteous and compassionate, I can’t praise them highly enough for their service and support.

Pleased with outcome from beginning of claim to the finish. I could speak with the claims assessor and could arrange a convenient time to visit. He gave some good advice and brought carpet samples. The carpet fitters were booked. The team arrived fitted and cleaned up. Very pleased.

I felt very awkward about this situation; however, the service that SBS provided was excellent. Joseph Tranter was amazing to deal with. He kept me up to date with the process and was very courteous and understanding throughout.