Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more
Company replied
I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more
Company replied
Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more
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Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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This company invites their customers to review, whether positive or negative
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Had to amend my policy
Had to amend my policy.
One telephone call and it was done.
Very helpful member of staff. Explained everything toe.
31 July 2026
Reply from Saga Insurance
We're so happy to hear that amending your policy was a smooth and easy process for you. We appreciate your kind words about our helpful staff member; we always strive to provide clear explanations and excellent service. Thank you for your positive feedback!
Kind regards
Kieron
Excellent service
Excellent service, so easy to navigate the site to enable me to renew my policy without fuss or hidden extras. A a lot cheaper than other quotes.
31 July 2026
Unprompted review
Reply from Saga Insurance
We're delighted to hear you found our website easy to navigate for your policy renewal and that our pricing was competitive. It's wonderful to know you had such a positive experience!
Kind regards
Kieron
Single trip insurance
Being newly diagnosed with a medical condition, I was apprehensive about getting insurance as I've never had any problems upto now and have used my bank account insurance, but as they would not insure me I had to find another policy. I have used Saga for other insurances at time and do trust them.
31 July 2026
Reply from Saga Insurance
We appreciate you sharing your experience with us, especially during such a challenging time. We understand that navigating insurance options with a new medical condition can be quite daunting, and we are glad that we could provide a solution for your needs. We value the trust you place in us.
Kind regards
Kieron
Competitive price but appalling customer setvice
The price was very competitive. I received an email with a link to proceed to payment but the link was unsafe on both my apple and android devices. On this basis of this I called the call centre. The operator was appalling, couldn’t understand why I wouldn’t use the link and was very abrupt, disinterested and inpatient. The travel insurance cost a lot of money and I expect to be treated with some respect and dignity. I’m not sure I would use Saga again.
31 July 2026
Reply from Saga Insurance
Hi there,
Thank you for taking the time to leave your review.
I am very sorry to hear of the issues you experienced with the payment link and the subsequent interaction with our call centre. This is certainly not the standard of service we aim to provide, and I understand your frustration.
If you would like to discuss this matter further, please come and chat with us. Our team will be happy to help.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Excellent service all round
Excellent service all round, would definitely recommend 👌 👍 😊
1 August 2026
Reply from Saga Insurance
We are so pleased to hear that you had such a positive experience with our service. Your recommendation means a great deal to us, and we appreciate you taking the time to share your feedback!
Kind regards
Kieron
Saga travel insurance for the elderly
After searching numourous sites for single travel insurance and getting nowhere or being quoted astronomical prices,I found saga,they were courteous,helpful and very reasonably priced,all of which for someone my age and with my health issues was extremely reassuring
30 July 2026
Reply from Saga Insurance
We're so pleased to hear that after your search, you found our service courteous, helpful, and reasonably priced. It's wonderful that we could provide such reassurance, especially given your circumstances.
Kind regards
Kieron
As Good as the Reviews Say Saga is
We were looking for good value holiday insurance from a reputable company, plus Saga was a best buy recommendation from Which Magazine for pre-exisiting medical conditions.
The online process was simple, it was clear, it laid out the different level of covers available and they did not try to load the premium after you chose it with 'added value' extras. The cost was very competitive, and it was an annual policy. Well done to Saga!
1 August 2026
Reply from Saga Insurance
We are so pleased to hear that our online process was simple and clear for your holiday insurance needs, especially with pre-existing medical conditions. It's wonderful to know that our competitive pricing and annual policy options met your expectations. We truly appreciate your kind words and positive feedback!
Kind regards
Kieron
Top company for over 70s
Excellent service and prices very competitive compared to all these companies who obviously need to double the price to pay for all those bloody adverts.
1 August 2026
Reply from Saga Insurance
We're so happy to hear you appreciate our service and competitive pricing! We always strive to offer great value to our customers. Thank you for your kind words.
Kind regards
Kieron
Very easy to do & no fuss
30 July 2026
Reply from Saga Insurance
We're happy to hear that you found our service easy and fuss-free. We appreciate your positive feedback!
Kind regards
Kieron
Excellent price and three year fixed rate cover.
Excellent price and three year fixed rate cover. Very easy to navigate website and automatic renewal. On the one occasion I've had to make a claim the staff were lovely and my claim was settled very quickly.
17 July 2026
Reply from Saga Insurance
We're so pleased to hear you found our pricing excellent and appreciate the three-year fixed rate cover. It's wonderful to know our website was easy to navigate and that your claim was handled quickly and kindly by our staff. Thank you for sharing your positive experience!
Kind regards
Kieron
Talk, don’t type
I value being able to talk to a real person in customer services when I have a query, instead of being routed to FAQs and an ‘online assistant’, and having to type everything. FAQs just miss the point - customers look at them but often need to discuss their personal circumstances which just aren’t answered by generic questions. Furthermore, typing is far more time-consuming and inefficient than talking to an experienced human agent. I’ve always found it easy to get through and speak to someone in customer services at Saga, and to resolve my queries quickly. Saga’s customer services staff speak clearly and at a non-rushed pace, and are very knowledgeable. I will now only deal with companies like Saga that invest in a proper call centre. Many don’t.
30 July 2026
Reply from Saga Insurance
We appreciate you taking the time to share your positive experience with our customer service team. It's wonderful to hear that you value speaking with a real person and find our agents knowledgeable and clear in their communication. We understand the importance of addressing individual circumstances that FAQs might not cover, and we are committed to providing accessible and efficient support. Your feedback reinforces our dedication to investing in a robust call center to ensure our customers receive the personalized assistance they deserve. Thank you for recognizing our efforts.
Kind regards
Kieron
Reply from Saga Insurance
We're so pleased to hear that you received friendly and transparent advice, and that you found the level of cover to be at a very good price. Thank you for your kind words!
Kind regards
Kieron
constant mistakes
I still havn't had the money back from you that you owe me for overcharging me for breakdown cover !!!!
7 July 2026
Reply from Saga Insurance
Hello,
Thank you for leaving this review. I can see that this refund was processed on 02/08/2026, and can take 5-10 working days to clear into your account, Miss Andrews. I apologise if these details have not been made clear to yourself.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
SAGA understood my annual travel needs.
SAGA understood my annual travel insurance needs and as I am 83 years old with various previous and some ongoing medical conditions, provided me with a fair and reasonable quote
30 July 2026
Reply from Saga Insurance
We're so pleased to hear that we were able to meet your travel insurance needs and provide a fair and reasonable quote, especially given your medical history. Thank you for sharing your positive experience!
Kind regards
Kieron
Very pleasant staff and very efficient service.
30 July 2026
Reply from Saga Insurance
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such a pleasant and efficient experience. We appreciate your kind words.
Kind regards
Kieron
Excellent customer service extremely…
Excellent customer service extremely quick phone pick up time
30 July 2026
Reply from Saga Insurance
We're so pleased to hear that you had such a positive experience with our customer service and appreciated our quick phone pick-up time!
Kind regards
Kieron
Reply from Saga Insurance
We are pleased to hear that you found Saga efficient. Thank you for your feedback.
Kind regards
Kieron
Satisfaction
I received my renewal documentation for my consideration from Saga.
I've always believed that you get what you pay for and Saga has my trust so I renewed my cover with them.
The renewal process over the phone was simplicity itself, my one question was answered properly and the advisor was very patient so I was quite happy to renew my policy with them.
29 July 2026
Reply from Saga Insurance
We are so pleased to hear that your renewal process was simple and that our advisor was able to assist you effectively. We value your continued trust and appreciate you choosing to renew your policy with us. Thank you for sharing your positive experience.
Kind regards
Kieron
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