Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more
Company replied
I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more
Company replied
Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saga treats me as an individual spoke…
Saga treats me as an individual spoke to a customer service agent who went through everything with me
30 July 2026
Reply from Saga Insurance
We are so glad to hear that you feel treated as an individual and that our customer service agent was able to assist you thoroughly. We value your positive feedback!
Kind regards
Kieron
On-line application not an easy process
My only complaint so far concerns on-line application.
Some boxes which needed to be clicked lit up but contained an X and there was no immediate acknowledgement of the action. Also, if one spotted an omission it was not always possible to go back to the appropriate page.
2 August 2026
Reply from Saga Insurance
Hello Martin,
We appreciate you sharing your experience with our online application process. We understand that encountering technical difficulties, like unresponsive buttons and navigation issues, can be frustrating.
I can see that the policy has now been proceeded with.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Reply from Saga Insurance
We are so pleased to hear that our insurance met your expectations for both quality and value. Thank you!
Kind regards
Kieron
Renew by phone 🙃
Renew by phone: very long voice message before a human answers. Person answered with an accent difficult to understand. Saga was sorry it was unable to use previous information because of a new system so have to go through it all again. Said it would take another 30-40 mins to complete form (probably longer due to communication difficulty) or do it yourself from scratch online.
2 August 2026
Unprompted review
Reply from Saga Insurance
Hello,
Thank you for sharing your experience. I am truly sorry to hear about the difficulties you encountered while trying to renew your policy over the phone. It's clear that the process was frustrating, from the long wait times and the inconvenience of re-entering information due.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
Kind regards,
Liam
Waste of time
I have just gone through filling up their car insurance quotation, then when I press for the quote it says the don't insure Range Rovers. That's fair enough, but why on earth do they let people fill up the complete form before saying this, Considering one of the early questions they ask is your reg number which flags up the vehicle type. At that point it can decline the quote
2 August 2026
Unprompted review
Reply from Saga Insurance
Hello,
Thank you for your time for leaving this review. We apologise for any inconvenience. We can look to help raise this as feedback to the correct team for you.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Easy to fill in and straight forward
2 August 2026
Reply from Saga Insurance
We're happy to hear that you found our product easy to use and straightforward. We appreciate your positive feedback!
Kind regards
Kieron
Gen-X Approved, NOT A BIT SHIT AT ALL
To be honest, as a Gen-X that has just hit fifty, i always thought Saga would be a bit Shit, but theyre really not!
31 July 2026
Reply from Saga Insurance
We're happy to hear that we've exceeded your expectations and that you've had such a positive experience with us! Thank you for sharing your kind words.
Kind regards
Kieron
All in all very good handling my claim
All in all very good handling my claim. Only issue was about the access payment
20 November 2025
Reply from Saga Insurance
We're glad to hear we handled your claim well. We understand your concern about the access payment. We appreciate your feedback.
Kind regards
Kieron
Easy and Convenient
Buying motor insurance from Saga was easy convenient and good value for money.
30 July 2026
Reply from Saga Insurance
We're so pleased to hear that purchasing your motor insurance with us was a straightforward and valuable experience! Thank you for sharing your positive feedback.
Kind regards
Kieron
The company treat you as an individual…
The company treat you as an individual which is very reassuring .
2 August 2026
Reply from Saga Insurance
We are so pleased to hear that you felt valued as an individual. It's reassuring to know that our approach made a positive impact on your experience. Thank you for your kind words!
Kind regards
Kieron
I had phoned to cancel my renewal motor…
I had phoned to cancel my renewal motor insurance as I had found a better deal for a cheaper price on Meerkat with the same company Saga.
The customer service lady was not only lovely to talk to but very knowledgeable.
After discussing my needs, I was offered an upgraded policy for a much cheaper price.
I paid £50 less than my renewal price for an upgraded insurance with a 3 year price promise. (providing there are no changes)
It's a shame that the offers aren't automatically offered to their 'valued' customers, I had been with them for 2 years but I only got offered a great deal when I was going to leave.
It was definitely worth a phone call.
28 June 2026
Reply from Saga Insurance
We are happy to hear about your positive experience with our customer service team and that we were able to offer you an upgraded policy at a better price. We appreciate you taking the time to share your feedback. We understand your point about offers not being automatically extended to long-standing customers, and we are always looking for ways to improve how we reward loyalty. Your comments are valuable as we continuously strive to enhance our customer experience.
Kind regards
Kieron
5 Star serviceSaga are always extremely helpful and…
Saga are always extremely helpful and go the extra mile to give you exactly what your after, nothing is to much trouble and I always get a deal that I'm happy with, thanks saga.5 Stars.
18 July 2026
Reply from Saga Insurance
We are absolutely delighted to hear that you consistently have such a positive experience with us! It's wonderful to know that our team goes above and beyond to ensure you get exactly what you need and are happy with the outcome. Thank you for your kind words.
Kind regards
Kieron
Helpful and informative throughout
Helpful and informative throughout, I have used Saga other products and find it has always been good value and efficient.
31 July 2026
Reply from Saga Insurance
It's wonderful to hear that you've consistently found our products to be helpful, informative, and efficient. We appreciate your continued trust in us and are delighted to know you find them to be good value.
Kind regards
Kieron
FAILURE by Saga Insurance to provide any customer service to customer ...
1 NOT able to obtain quote for Saga insurance online - dropdown menus NOT working on website (persistent problem over several days this time; similarly with previous attempts by me in previous years resulting in going elsewhere; and by other potential customers ....)
2. Phone number/s NOT provided on Saga website (which is absolutely ridiculous, NOT helpful for customers, and beyond belief ...)
3. Phone number found, then spent more than 20 min on phone before even speaking to any human being, then had to be put through to another department, could barely comprehend person I was then speaking to who was also particularly belligerent and NOT helpful (including asking questions that were NOT clear, such as for "active contact number" (instead of, "phone number" ) which required asking for clarity as to information required and making already difficult conversation unnecessarily convoluted - then said, "there'll be plenty more questions", which I was fully aware (but FAILED to proceed with any meaningful request for any relevant information … merely irrelevant and offensive drivel)
The "service" provided by Saga was absolutely appalling. It was NOT even possible to successfully complete application for insurance.
Very disappointing. I am a former Saga customer, who this time had been recommended by a current customer and so decided to give another chance ...
1 August 2026
Unprompted review
Reply from Saga Insurance
Hello Maureen,
We are truly sorry to hear about the significant difficulties you experienced while trying to obtain a quote and apply for insurance. It is very disappointing to learn that our online system and subsequent phone interaction fell so far short of your expectations, especially as a returning customer.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Reply from Saga Insurance
We're so pleased to hear that we were able to understand your requirements and provide helpful assistance. Thank you for your kind feedback!
Kind regards
Kieron
Had to amend my policy
Had to amend my policy.
One telephone call and it was done.
Very helpful member of staff. Explained everything toe.
31 July 2026
Reply from Saga Insurance
We're so happy to hear that amending your policy was a smooth and easy process for you. We appreciate your kind words about our helpful staff member; we always strive to provide clear explanations and excellent service. Thank you for your positive feedback!
Kind regards
Kieron
Reply from Saga Insurance
We're so glad to hear you found great value and an easy online experience with us! We appreciate your positive feedback.
Kind regards
Kieron
Excellent service
Excellent service, so easy to navigate the site to enable me to renew my policy without fuss or hidden extras. A a lot cheaper than other quotes.
31 July 2026
Unprompted review
Reply from Saga Insurance
We're delighted to hear you found our website easy to navigate for your policy renewal and that our pricing was competitive. It's wonderful to know you had such a positive experience!
Kind regards
Kieron
Single trip insurance
Being newly diagnosed with a medical condition, I was apprehensive about getting insurance as I've never had any problems upto now and have used my bank account insurance, but as they would not insure me I had to find another policy. I have used Saga for other insurances at time and do trust them.
31 July 2026
Reply from Saga Insurance
We appreciate you sharing your experience with us, especially during such a challenging time. We understand that navigating insurance options with a new medical condition can be quite daunting, and we are glad that we could provide a solution for your needs. We value the trust you place in us.
Kind regards
Kieron
Competitive price but appalling customer setvice
The price was very competitive. I received an email with a link to proceed to payment but the link was unsafe on both my apple and android devices. On this basis of this I called the call centre. The operator was appalling, couldn’t understand why I wouldn’t use the link and was very abrupt, disinterested and inpatient. The travel insurance cost a lot of money and I expect to be treated with some respect and dignity. I’m not sure I would use Saga again.
31 July 2026
Reply from Saga Insurance
Hi there,
Thank you for taking the time to leave your review.
I am very sorry to hear of the issues you experienced with the payment link and the subsequent interaction with our call centre. This is certainly not the standard of service we aim to provide, and I understand your frustration.
If you would like to discuss this matter further, please come and chat with us. Our team will be happy to help.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.