Safeguard UK Reviews 

6,620
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the entire phone process is remarkably smooth, well-organized, and very easy to understand. Consumers also appreciate the user-friendly website and consistently find that the insurance quotes offer reliable coverage at very competitive and affordable prices. However, some people mentioned that renewal quotes could be significantly higher compared to previous years and sometimes include unexpected additional service charges. A few reviewers also noted difficulties interacting with automated online systems or experienced technical website issues when trying to successfully complete their insurance transactions.

What people talk about most

Price

Clients share positive opinions on price, noting that policies offer great value and competitive quotes for... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the online process is smooth, well... See more

Service

People report positive experiences with service, highlighting great prices, straightforward policies, and... See more

Website

Customers consistently note positive experiences with website, describing the online process as smooth, well... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Good value compared to other companies. Also recommended by consort motor homes, said they are really good if you need to make a claim. Very easy to understand when arranging over the... See more

Company replied

Rated 5 out of 5 stars

Before I purchased this I tried another company and found it to complicated to complete I abandoned this and went to this firm and it was easy so the other firm lost a sale . Although I am a pensione... See more

Company replied

Rated 5 out of 5 stars

The lady that I spoke to was so pleasant, friendly and helpful. She ensured all details were taken and sorted whilst applying for the quote, and helped to answer every question I had throughout the pr... See more

Company replied

Rated 5 out of 5 stars

Very helpful and very easy. In times where you just want something done, to speak to a real person and get things sorted was very so refreshing. Not experienced thankfully how a claim is handled but i... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Safeguard provides a range of insurance products to suit the needs of caravanners, motorhomers and home owners throughout the UK. Our knowledge and expertise spans insurance for motorhomes, caravans, static caravans, park homes and houses.

Safeguard UK

Written by the company

We understand caravan, motorhome & home insurance

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(6,620)

2,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and and an excellent…

Great service and and an excellent price.

25 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your lovely 5 star review and feedback! We’re delighted to hear that you were happy with our service and found the price excellent.

If you have any questions or need any support, please reach out to the team who will be happy to help

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Great experience

Great experience! Everything explained, and all set up in no time

20 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your fantastic 5 star review and feedback! We’re delighted to hear that you had a great experience and that everything was clearly explained and set up quickly.

If you have any questions or need any support, please reach out to the team who will be happy to help

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

Very helpful agent with genuine help…

Very helpful agent with genuine help and guidance.

25 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your lovely 5 star review and feedback! We’re delighted to hear that you received genuine help and guidance from our agent. It’s great to know they were able to support you and make a positive difference.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.

Kind regards, Kirsty @ Safeguard

Rated 5 out of 5 stars

The web site was easy to follow and got…

The web site was easy to follow and got the cover I needed at a reasonable price.

24 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your positive feedback! We’re delighted to hear that you found our website easy to navigate and were able to arrange the cover you needed at a reasonable price.

We really appreciate you taking the time to share your experience and choosing to insure with us.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!

Kind regards, Vicky @ Safeguard.

Rated 5 out of 5 stars

Service and price

Service and price

24 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your positive feedback!

We’re delighted to hear that you were happy with both the service and the price.

We really appreciate you choosing us and taking the time to share your experience.

If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!

Kind regards,
Laura @ Safeguard

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. Thank you.

19 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave us a review.

We really appreciate your feedback and are delighted to hear that you experienced such quick and efficient service.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards,
Leanne @ Safeguard

Rated 1 out of 5 stars

NO CUSTOMER SERVICE

Contact details instead of noreply email info
Log in to customer account which doesn't result in error code continuously

24 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for bringing this to our attention. We're sorry that your experience has fallen short of expectations.

We appreciate your concerns regarding the lack of direct customer service contact options and the ongoing login errors when attempting to access your account. We recognise the importance of providing clear support channels and a reliable online experience, and we're sorry for the frustration this has caused.

Your feedback is invaluable and will help us improve our services going forward.

Kind regards,

Chris @ Safeguard Insurance

Rated 5 out of 5 stars

Home insurance

Great cover

23 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review.

We're glad to hear that you were pleased with the cover provided.

If you have any questions or need any support, please reach out to the team, who will be happy to help.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Great communication easy transaction

Great communication easy transaction

21 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking a moment to leave this review. It is wonderful to hear that you experienced such clear, straightforward communication and that your entire transaction progressed seamlessly from start to finish.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Safeguard

Rated 3 out of 5 stars

You didn't do anything special except…

You didn't do anything special except arrange the insurance.

16 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We appreciate your honesty and understand your perspective. While arranging the insurance was the main service provided, we strive to make the process as straightforward and hassle-free as possible. Your feedback is valuable and will help us continue to improve.

Kind regards,

Chris @ Safeguard Insurance

Rated 5 out of 5 stars

Easy to complete form

23 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. We are glad you found our quote process uncomplicated to fill out and that everything went smoothly.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Safeguard

Rated 4 out of 5 stars

Good value

Prices and policies very clear and easy to navigate site

15 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. We are glad you found our platform easy to use and that our policy details and rates were straightforward to understand.
If you ever need any assistance or have questions about your cover, our team is always here to help.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

All straightforward and happy with my…

All straightforward and happy with my policy and what I paid for it

15 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. We are happy that you found everything so trouble-free and that you are pleased with your cover as well as the premium you paid.
If you ever need any support with your cover, our team is always on hand to assist you.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

Excellent service re Home Insurance and…

Excellent service re Home Insurance and documents

3 June 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. We are happy that you experienced such fantastic service regarding your household policy and that everything went smoothly.
Should you ever need any future assistance, our team is always on hand to help.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

Good company to detail with

Good company to detail with very helpful on the phone when doing the application, very polite on the phone and advised a few things to take in to consideration, I would highly recommend this company.

20 July 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. It is wonderful to hear that our team looked after you so well over the phone and made the sign-up process completely straightforward. We are glad we could point out those extra details for you to keep in mind, and your high recommendation truly means a lot to us.
If you ever need any further support from us in the future, please don't hesitate to reach out.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

Fast and easy

22 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. It is wonderful to hear that your experience went so smoothly and that everything was sorted out for you without any delay.
If you ever need any further support from us in the future, please don't hesitate to reach out.
Kind regards,
Karl @ Safeguard

Rated 3 out of 5 stars

We purchased home insurance via…

We purchased home insurance via comparethemarket.com few weeks ago but unfortunately I can give only 3 Stars as Safeguard's website is still not working. Finally we had to call them to get our policy documents etc via email.

15 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulties accessing our website after purchasing your policy. We understand how frustrating this must have been, especially when trying to obtain your policy documents. While we're pleased our team was able to assist you and arrange for the documents to be sent by email, we appreciate that this did not provide the smooth online experience you expected. Your comments have been noted and will be shared with the relevant team as we continue to improve our services. Thank you for choosing Safeguard, and we hope to provide a better experience in the future.

Kind regards,

Chris @ Safeguard Insurance

Rated 5 out of 5 stars

Easy no nonsense setting up home…

Easy no nonsense setting up home insurance, at a affordable price.

22 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. It is wonderful to hear that you found our process completely direct and hassle-free while setting up your household policy. We are also glad that our final rate provided great value for your budget.
If you ever need to make any adjustments or have any questions down the line, please let our team know.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars
Safeguard UK logo

Reply from Safeguard UK

Thank you for your review. It is wonderful to hear that our rate provided such fantastic value for your budget and that setting up your policy was completely hassle-free from start to finish.
If you ever need any future support or have questions about your details, please feel free to reach out.
Kind regards,
Karl @ Safeguard

Rated 4 out of 5 stars

It was best value for money

It was best value for money

14 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are delighted that you managed to get such a brilliant deal that suited your budget perfectly.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Safeguard

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