Remotes4u (UK) Reviews 

11,438
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting that remotes work perfectly straight out of the box, often without complicated setup. Many people appreciate the fast and efficient delivery service, with orders frequently arriving the next day. The overall service is described as excellent, and the website is highlighted for being clear and easy to navigate. However, some customers also noted receiving remotes that did not function correctly or were incorrect for their TV models. A few people mentioned issues where the device failed to work upon arrival or did not fully support all advertised functions.

What people talk about most

Product

Customers had positive experiences with product, often finding that items worked as expected and provided... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Service

Clients share positive opinions on service, with many reviewers expressing delight and satisfaction with the... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy and quick it is... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

This is a great company and their remotes controls are the best!! They work straight away on the TV with no hiccups and dont relaps when changing channels on your TV. I have bought remotes from this c... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(11,438)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company

I urge people not to take any notice of these positive reviews. As far as I’m concerned they are all false. This company will not answer any emails or phone calls. In fact if you try to contact them via the phone it’s impossible to speak to anyone, as he phone will just constantly ring out before automatically cutting off.

26 May 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Len Gill,
Thank you for contacting us, we still cannot located your order in our system as you failed to reply to our first response, we await your response directly to sales@remotes4u.co.uk.

We already replied to you as you can see below:

Reply from Remotes4u (UK)
May 7, 2026
Dear Len Gill,
Apologies for not being to answer the phone, due to all our staff being absent in recent days we are unable to answer the phone currently.
I have tried to contact you via 'FB' and 'messenger' but you don't appear have either accounts set up.
Please provide your order ID number / reference and your full billing and delivery address directly to sales@remotes4u.co.uk so I can locate your order in our system and get this issue resolved asap. Kindest regards, Remotes4u (UK).
Thank you for your feedback, it is much appreciated.

Rated 1 out of 5 stars

I ordered 2 remotes using the TV model…

I ordered 2 remotes using the TV model number, both don't work. No instructions on how to pair if needed or any information on troubleshooting

21 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Ian Thompson,

Thank you for your feedback, we have contacted you directly with some simple trouble shooting instructions to complete,

Best regards,

Remotes4u (UK)

Rated 5 out of 5 stars

Very straight forward

Very straight forward
Great service

21 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we believe in a very user friendly experience, your review is very much appreciated.

Rated 5 out of 5 stars

The remote is exactly what I needed

The remote is exactly what I needed. I didn't even realise I could get such a thing, already programmed, and very fast delivery too. I'm very happy.

19 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Seamless process!! Very happy customer.

Thought this site might be too good to be true, oh did I judge a book by its cover on this one!
After reading a handful of reviews, even double checking the site was legit, I decided to give it ago.
The site has extremely simple mechanics, find the serial number, go through to the check out, posted literally the next day.
I’m at an age where putting in batteries to a replacement remote, for it then to turn on my tv straight away is a serious high!
Thank you to all the team at remotes4u, seamless process. £20 well spent! All the best.

18 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Your review is greatly appreciated and I hope it helps others who may have any niggling doubts, thank you so much.

Rated 4 out of 5 stars

Easy to order

Easy to order. Soon identified the correct handset. Arrived after 2 days ( down to Royal mail) Great handset much easier to use than the original.

18 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Reliable remote

Reliable remote - works brilliantly. Fast delivery.

18 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Easy experience, quick delivery, and great functionality

It was easy to identify the exact remote I wanted for my Samsung TV. The ordering process was very easy and the remote was delivered very quickly. It works great, just like the old remote when new, and means I can easily control the functions on my TV.
Highly recommended.

18 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Good service

I received the remote in good time and it works so 5 stars.

18 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Celcus TV remote had failed

The origial remote on my Celcus TV had become unwilling to turn the set off!
I bought the replacement, hoping for the best, and it is perfect.
The joy of being able to turn the TV off with just a gentle press of the button.....

Thank you, Remotes 4U, I would certainly recommend your company.

18 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

control delivery was really quick

The remote control I ordered was perfect for my tv price was really good delivery was quick

15 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated. We aim to please.

Rated 5 out of 5 stars

Wow great company

Wow great company, service so quick .
Help all the way .
Ive used the company before & i would definitely recommend 👌

14 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your positive review, I hope others find it helpful to their decision making when buying a remote control from our company.

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery! I was very impressed with the service. The remote is great, ready to use at once and no problems!

14 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future customers buy with confidence.

Rated 5 out of 5 stars

Great reviews and first class service…

Great reviews and first class service recommend to everyone who require new remotes

13 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Item ordered

Item ordered. Advised of delivery window dates. Item arrived as described and on time and works perfectly. I can have no complaints with the product or service.

11 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

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